Christopher Speight

Woodland Hills, CA (open to remote or hybrid work scheduling)

Gaining employment within an organization that allows me to display my exceptional work ethic, strong leadership skills, analytical skills, and project management abilities as a benefit to such companies. Education

Master of Business Administration

Western Governors University – Salt Lake City, UT October 2022 to December 2023 Bachelor of Science in Management

California State University Northridge - Northridge, CA January 2017 to May 2020 Associate in Science (AS) in Business Administration Los Angeles Pierce College - Los Angeles, CA August 2015 to January 2017 Associate in Arts (AA) in Economics

Los Angeles Valley College - Los Angeles, CA January 2015 to January 2017 Work Experience

Category Specialist, Project Manager – Shopper Marketing Operations WELLA COMPANY - Calabasas, CA February 2020 to July 2022 December 1st, 2020, Coty Inc Transitioned to Wella Company

• Provided best in class customer support with proven results & metrics exceeding company KPIs, acted as point of contact for top strategic customers for marketing operations and base/promotional asset management while keeping customer relationship top priority

• Create analytical data reports to analyze and study customer/category trends and benchmark marketing activations on key customers which successfully enabled process improvements for future projects

• Planning product assortment & creating merchandising displays by studying trends in customer behavior in order to reach and exceed marketing benchmarks and KPIs Procurement activities for marketing materials & WIP, ordering for new & ongoing assets to aid in upcoming marketing activations and new product launches Vendor management E2E ownership: contract negotiations, RFP/RFO requests to closing out job and payout out of invoices, and keeping track of vendor costs for all current/future jobs to enable best in class vendor/budget relationship

• Create and Deploy marketing activations for key customers by collaborating with multiple cross Summary of Qualifications:

• 8 years of experience in Supply chain ops with expertise in customer logistics & engagement, vendor management, supply planning & project management and 2 years of experience in Marketing Operations handling product launches, category analysis and category revenue generating campaigns

• Technical experience with Supply chain management, Category/Merchandising space planning, Vendor management, Business development, Escalation Support and Process evaluation/improvements while exceeding KPIs, & SAP.

• Experienced with Pivot Tables, Data analysis, Graphs through Excel. Analytical report creation to aid in process/business improvements & sales generation methods utilizing various business reporting systems

• Bachelor of Science in Management from California State University Northridge, Current MBA Candidate to elevate management skills and overall job experience gained in the last several years

Location: Woodland Hills, CA and ok with the Hybrid model functional internal & external business partners as line of one, resulting in creating strong business relationships with top customers

• Project management/planning for display creation and delivery end-to-end for strategic customers Create, implement, and manage project timelines & deliverables based on product launch dates while ensuring all contributors remain on track

• Manage yearly budget for nail category growth/improvements to aid in brands strategic plans and product launches in support of companies KPI's and growth targets JR. Supply Analyst, Supply Chain CS Ops

COTY INC. - Calabasas, CA September 2018 to February 2020

• Received Promotion to Marketing Commercial Operations Feb 2020

• Received award from North America Supply Chain Operations Management MVP 2019 by executing pristine customer service logistics planning, out of the box problem solving, and major callout for my talent on building collaborative partnerships

• Order and Supply Management for multiple sales channels within the NA region providing best in class customer service to aid in building strategic relationships to meet KPIs

• Order Management and Logistics planning for international customers utilizing 3PL services offering ocean freight, air freight or parcel/LTL ground shipment options depending on cost or requested delivery date

• Leading escalation & quality assurance support for strategic Salon Channel field team and outsourced customer service representatives that support sales team & customers for the hair & nail professional beauty division

• Lead QA case reporting from consumer to supply chain & R&D stakeholders, to enable root cause of every product complaint received. Collaborated with QA R&D team to help document and conduct product testing trials, and produce ad hoc reports for leadership teams and cross-functional meetings

• Collaborating with various stakeholders to ensure full execution in customer requirements are achieved and purchase orders are fulfilled (RDM, Market Supply, Master Data, A/R and our 3PL, DHL Supply Chain)

• Daily supply order management/fulfilment reporting to Sales team for all sales channels to provide visibility for relevant teams and supply chain stakeholders also to support key strategic business developments improvement projects & metrics

Supporting Customer Supply projects, reporting and presenting results/feedback to improve order, delivery quality, and product quality to all partners involved acting as voice for customer Conducted trainings for sales field team to help improve employee engagement and capabilities to reach sales targets

• Highly proficient in Microsoft office applications & supply chain softwares such as: Salesforce, EPS Commerce (EDI PO support), SAP ERP, Excel, Microsoft Outlook, just to name a few used daily to complete deliverables & monthly projects

• Implement & managed successfully, Supply Chain Mentorship program (~58+ Colleagues out of 64) with Supply Chain Lead Sr Manager, to help retain talent, create diverse culture, and create highly engaged organization by providing employees with different support options other than reporting structure for guidance, amongst other tools to help build capabilities Order Management Support Rep, Temp, Customer Service Logistics REMX TEMP FOR COTY INC. - Calabasas, CA April 2018 to September 2018

• Handle escalations for top customers

• End-to-End order process for all orders made by customers by using order management tools and software, like SAP ERP to provide best in class support

• Reporting, Presenting to leadership team on process improvements Customer Service support for all sales channels

• Support Supply Chain Project team on hyper care after the Coty x OPI merger Order Management Supervisor, Customer Service Shift Lead, Supply Chain Ops NETbilling, Inc - Santa Clarita, CA December 2015 to January 2018

• Handle escalation emails and/or phone calls from customers, sales vendors & merchants we partnered with as an outsourced 3rd party customer service & logistics operations service

• Provide on-going training & employee guidance, support, and mentorship; Helping onboard new employees and provide ongoing training refreshers for all personnel

• Create and monitor labor budget for customer service department following company guidelines & operation\ expectations

• Order management support for NA & APAC customers and merchants (B2B, B2C)

• Partner with management team on procurement services for headquarters daily business operations

• Provide top class customer service for key merchant accounts. Skills

• Order Management System

• Procurement

• Sales Support

• Analysis Skills

• SAP (5 years)

• ERP Systems (5 years)

• Process Improvement

• E-Commerce

• Marketing

• Forecasting

• Account Management

• Requirements Gathering

• Budgeting

• Business Analysis

• shopper marketing

• Team Management

• Research & development (5 years)

• SAP CRM (4 years)

• 3PL (4 years)

• Manufacturing (4 years)

• Quality assurance (4 years)

• Customer service (10+ years)

• CRM software (10+ years)

• Relationship management (9 years)

• Product management (5 years)

• Microsoft Excel (8 years)

• Microsoft Outlook (5 years)

• Agile

• SAP Manufacturing (4 years)

• Quality assurance (4 years)

• MRP

Awards

• Supply Chain North America Operations MVP 2019, Order Management & Supply Chain o Providing best in class customer service durning the most challenging moments o Living and demonstrating supply chain and company values o Implementing mentorship program for Supply Chain Org for Diversity and Inclusion initiative o Creating and maintaining close professional business relationships with top strategic customers to enable perfect collaboration between supply ops & sales team, and customer (B2B & B2C)

Contact this candidate