Administrative Assistant Call Center
Resume:
Naijah Bryant
Administrative assistant
Contact
Boulevard, Bayonne, NJ, 07002
ad09z3@r.postjobfree.com
Objective
Adaptable professional with 8 years of experience and a proven knowledge of conflict resolution, multi-site call center management, and relationship management. Aiming to leverage my skills to successfully fill the Administrative Assistant role at your company.
Education
SAINT PETERS UNIVERSITY
Jersey City, NJ
A.A. Public Policy/ Urban Studies
(May 2009)
JAMES J. FERRIS
HIGHSCHOOL
Jersey City, NJ
High School Diploma (Jun 2004)
Key Skills
Microsoft: Word, Excel,
Outlook, PowerPoint, and
Publisher
Time Management
Team player
Adaptability
Self-motivated
Organizational
Communication/problem solving
Experience
Dec 2019- June 2023
Medical Scheduling Specialist/Debt Claims Adjuster
Caduceus, Jersey City, NJ
Scheduled clients serving 8 medical offices and over 20+ specialties, taking into consideration client location, facility capabilities, insurance requirements, and type of exam
Supported phone center with high volume calls averaging 13000+calls per month Scheduled initial and follow-up patient appointments
Accurately scheduled, preregisters/registers, checks in and checks out patients for Wayne Health Medical Group in various Michigan Clinics
Responsible for gathering all necessary demographics', insurance information, verified, confirmed and verified insurance benefits and debt adjustments.
Maintained a high level of professionalism and confidentiality following all HIPAA Privacy Rules. Screened calls and visits, handled sensitive as well as confidential issues.
Appropriately communicated with a diverse range of people by using verbal skills for patient visits and services. Responded to and resolved all patient service requests
Strong knowledge of a range of health insurance plans and standards.
Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately and complete the patient registration process in an accurate manner
Fluent in Athena Health Care system and portal
Sept 2018-December 2019
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER
Aids Resource Foundation for Children/ Saint Clare's Homes
Property, Newark, NJ
Operate telephone switchboard to answer, screen, or forward
calls, providing information, taking messages, or scheduling
appointments.
Greet persons entering establishment, determine nature and
purpose of visit, and direct or escort them to specific destinations.
Collect, sort, distribute, or prepare mail, messages, or courier
deliveries.
File and store completed documents on computer hard drive
and maintain a computer filing system to store, retrieve,
update and delete documents.
Learn to operate new office technologies as they are
developed and implemented.
Work with technical material, preparing statistical reports,
planning and typing statistical tables, and combining and
rearranging material from different sources.
Coordinate and arrange for necessary maintenance or repair
work with clients, Maintenance and Property manager. Input
work orders, update in timely manner to Property Manager,
follow-up and manage projects or contribute to team work.
Allocate client subsidy funds for accounting division. Process
rent payments and record receipts for services and compute
and verify totals on report forms, requisitions, or bills, using
adding machine or calculator.
Schedule and confirm appointments for staff and or client
meetings and equipment for special programs. Prepare lists
of participants, maintain and update appointments.
Delegating transportation for clients.
Provide clients with guidance in handling difficult or complex
problems or in resolving escalated complaints or disputes.
And answering client's questions regarding policies and
procedures.
Maintain records pertaining to inventory, personnel, orders,
supplies, or machine maintenance. Order and dispense supplies.
March 2018-Sept 2018
ADMINISTRATIVE ASSISTANT
Robert Half/Office Team, Jersey City, NJ
Transmit information or documents to customers, using
computer, mail, or facsimile machine.
Analyze data to determine answers to questions from
customers or members of the public and resolve complaints from customers or the public.
File and maintain records.
Provide information about establishment, such as location of
departments or offices, employees within the organization, or
services provided.
Collect, sort, distribute, or prepare mail, messages, or courier
deliveries.
Schedule appointments and maintain and update
appointment calendars. Answer telephones, direct calls, and take messages
May 2016 – Oct 2017
PROJECT COORDINATOR
Realty Express La Barbara, Hoboken, NJ
Answered and managed incoming and outgoing calls while
recording accurate messages.
Obtained signatures for financial documents and internal and
external invoices.
Communicated effectively with owners, residents and on-site associates.
Verified that all customer complaints were handled promptly
and appropriately.
Communicated with landlord regarding building and tenant issues.
Scheduled contractors for maintenance issues.
Generated professional networks by engaging in professional, industry and government organizations.
Coordinated with janitorial and engineering staff on maintenance and upkeep
Monitored timelines and flagged potential issues to be addressed.
Assessed vendor products and maintained positive vendor relations.
Obtained documents, clearances, certificates and approvals
from local, state and federal agencies.
Determined the project schedule, which included the
sequence of all construction activities.
Sep 2014 – Feb 2016
OFFICE MANAGER
National Sorority of Phi Delta Kappa, Inc. and The Lily- Pearl
Foundation, Jersey City, NJ
Planned and coordinated logistics and materials for client
meetings and staff events.
Created detailed expense reports, monthly analysis and
weekly accounting of delivery receipts.
Directed guests and routed deliveries and courier services.
Set up payroll accounts.
Opened and properly distributed incoming mail
Helped distribute employee notices and mail around the office.
Drafted monthly time sheets for 27 employees as well as the
Project Director
Organized all new hire paperwork and managed office supplies
Compiled company information and related material and
distributed it to clients.
Regularly sending mass emails to clients as well as politicians
and newspaper editors
Answered an average of 20 to 30 calls per day by addressing
client inquiries, solving problems and providing new product
information and directed call to appropriate individuals and
departments while recording accurate messages.
Earned management trust by serving as key holder,
responsibly opening and closing store.
Handled daily heavy flow of paperwork and cooperated with
the accounting departments on invoicing and shipping
problems.
Investigated and resolved customer inquiries and complaints
in a timely and empathetic manner.
Ensured superior experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of administrative tasks to resolve
issues quickly and efficiently.
Processed over 100 daily invoices and billed renewed
invoices to clients.
Helped drive food service goals and achieve monthly quotas.
Created and maintained an organized database to develop a
standard form of day -to -day and monthly operations
Contacted clients to follow up on issues related to the food program
Licenses and Certificates
National Professional
Certification in Customer Service,
NRF Foundation Research
Education 2009
Health Management Information
Systems Certificate (H.M.I.S.) 2019
Narcan Opioid Overdose
Response Training Certificate 2019
References
Martin Penson, Scheduling Specialist Supervisor, Caduceus Health
201-***-**** – ad09z3@r.postjobfree.com - Former Supervisor
SAMARIE RIVERA, HOUSING PROGRAM MANAGER, AIDS RESOURCE FOUNDATION FOR CHILDREN
973-***-**** - ad09z3@r.postjobfree.com - Former Supervisor
FADIA JOSEPH, DIRECTOR OF PUBLIC POLICY, SAINT PETER'S UNIVERSITY
201-***-**** - ad09z3@r.postjobfree.com - Former Counselor
ZAKIYYAH HUTCHINS, CASE MANAGER, SAINT CLAIRE'S HOMES PROPERTY
973-***-**** - ad09z3@r.postjobfree.com - Former Coworker
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