Mobile # 984-***-**** ad09ys@r.postjobfree.com

A s n a F a t i m a

C a r e e r S u m m a r y

Dedicated Learning and Development Specialist with a proven track record of designing and implementing effective training programs that enhance employee performance and organizational growth. With 4 years of experience in Communications & Marketing, Learning and Development and Design, I have a proven record of generating and building relationships and managing projects from concept to completion. I excel at assessing training needs, creating engaging content, and delivering impactful training sessions. My expertise extends to e- learning solutions, learning management systems, and performance evaluation. I am passionate about fostering a culture of continuous learning within organizations and have a knack for tailoring development initiatives to meet specific business objectives. As a collaborative and innovative professional, I am committed to facilitating professional growth, improving skills, and ultimately driving success for both individuals and the organization as a whole.

C a r e e r O b j e c t i v e

My core competencies contributing to my career objectives are as follows:

• Written/Oral Communication Skills • Presentation Skills

• Interpersonal Skills • Result Driven

• Analytical and Critical thinking Skills • Confident & Adaptable Individual Technical Skills:

• MS Outlook • Project Management

• MS Office [Power Point, Excel, Word] • Storyboarding

• MS SharePoint • Instructional Design

• Adobe Family [Photoshop] • Facilitation

C a r e e r P a t h

Senior Analyst [ US GPS Learning and Development]

Dec’ 20 – June’ 23

Deloitte

Roles & Responsibilities

• Drive marketing and communications on GPS L&D offerings through various newsletters, websites, channels, and various learning portals.

• Connect with Communications leads, stakeholders, L&D stakeholders and GPS Leadership to market GPS specific learning and development programming across Consulting and Advisory

• Collect data and information from L&D managers on successes; plan and executive visualization of data in most compelling and interesting formats for GPS professionals.

• Collaborate with website team to promote and manage GPS L&D website content and updates, including promoting programs with up-to-date descriptions relevant to GPS learners.

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• Collaborate with Learning Operations to maintain accurate curriculum data integrity and respond to ad hoc requests for curriculum information.

• Send weekly reminders, update rosters, provide technical/Zoom, polling/video support for programming calls.

• Collaborate with Talent Services (Learning Development, Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions to GPS practitioners.

• Provide delivery support including submitting DTFRs, creating session templates, updating and refining content decks, storyboarding, designing, visualizing and content writing.

• Lead the production of GPS onboarding welcome calls, support and maintain GPS Onboarding Cura journey and host weekly GPS calls.

• Review deliverables for accuracy and quality; support end-to-end support of L&D managers for GPS learning programming.

• Build effective relationships with key stakeholders related to development projects.

• Prepare draft presentations and reports to support stakeholder meetings.

• Participate in project teams to build positive, collaborative partnerships among business stakeholders and peers.

• Maintain relationship with content-based leads (SMRs).

• Develop and deliver creative content and communication strategies, plans and approaches to help market internal GPS learning courses.

• Maintenance of various internal platforms and update content based on professionals learning needs.

• Design learning content on FLIP, Cura (internal design tools) and websites.

• Create and maintain consistent corporate brand/image voice cross events, and promotional materials, and throughout company departments.

• Lead Consulting payments program for professionals pursuing their Masters in various streams.

• Review content as per Deloitte’s policies and norms.

• Create original, error free, clear, and concise copy for website content, promotional materials, banners, and newsletter that ensures compelling and effective communication.

• Put in place measures for recording success in marketing and communication efforts; gather result data and produce reports for leadership.

Achievements

• Received an Applause award for streamlining GPS Communications and internal learning management system.

• Delivered over 75+ live and virtual trainings.

• Facilitated 12+ live and virtual sessions in welcoming our GPS new hires. Senior Associate (Seasonal role)

Jun’ 20- Dec’ 20

Amazon

Roles & Responsibilities

• Demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

• Works with multiple technology applications and features to resolve Seller contacts.

Mobile # 984-***-**** ad09ys@r.postjobfree.com

• Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.

Associate (Contract basis)

Oct’ 19 – Jun’ 20

Deloitte

Roles & Responsibilities

• Primary contact for Industry Talent Development learning curriculum in Deloitte.

• Played a major in designing decks on FLIP.

• Work with the business in creation and setting up of courses in the Deloitte Learning Management System.

• Act as an advisor to the business in identifying highly popular and in-demand courses and help them in development of a robust training plan for Deloitte professionals.

• Coordinate with various teams to ensure that program logistics such as training room reservations, material procurements have been completed.

• Update course related rosters and distribution lists.

• Send program related communications/memos to the participants and facilitators.

• Performing reporting duties such as creation of forecasting reports, enrollment reports, cancellation reports etc.

• Provide other recurring utilization and ad hoc reports.

• Tracking and database management of Industry Proficiency Badges.

• Complete management of the Industry Talent Development Mailbox.

• Maintenance of various Industry L&D Learning sharepoint sites. Achievements

• Responsible for successful delivery of various high level PPMD programs such as CORE and Industry Forums.

• Streamlined the Industry Proficiency Program process by identifying and fixing various process challenges. This in-turn helped around 7000 professionals in their level up within the organization. Digital Marketing executive [Internship]

Jun’ 19 – Aug’ 19

Advantage One Human Resources Pvt Ltd.

Roles & Responsibilities

• Performing activities relating to Search Engine.

• Maintaining partnerships with media agencies and vendors.

• Generating and executing SMS and E-mail based marketing campaigns.

• Executing Social Media efforts while striving to improve the results in terms of KPIs e.g. likes, shares, tweets, etc.

• Reviewing and actively managing website, online assets and other sources. E d u c a t i o n / T e c h n i c a l S k i l l s / T r a i n i n g s & C e r t i f i c a t i o n s Educational Details

Bachelor’s in Business Administration (Human Resources) Trainings and Certifications

Mobile # 984-***-**** ad09ys@r.postjobfree.com Soft Skills - Bulletproof Workshop

Factor M Training

Human Resource Workshop

Synchroserve, NSDC

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