Customer Service High Level
Resume:
TAWAN HOOD
Houston, TX *****
***********@******.***
Dynamic, proactive self-starter with over 10 years of experience of customer service experience. I am able to identify goals, priorities and resolve issues in its initial stages. I possess excellent skills in problem solving, multi-tasking and communications; a trusted company advocate who can effectively balance the needs of both individual and organization, while demonstrating professionalism and high level of confidentiality. I maintain a keen eye for detail, organization and have demonstrated the ability to communicate well at all levels. I have a strong sense of leadership with a commendable track record of dependability pooled with integrity. I am seeking to transition into the medical field with my recent certificate of completion in Phlebotomy.
Work Experience
Department Supervisor /Design/Application
Lowe's Home Improvement - Houston, TX
January 2023 to Present
• Manages floor managers.
• Responsible for engaging customers on the sales floor to support their design projects, conduct design appointments with customers to determine design needs in the selection of tile, wood, stone, and accessory products of various colors textures, patterns, and design.
• Partner with store leaders to maximize sales goals and expand the design services brand.
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow- up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required.
• Enthusiastically supports all company initiatives and goals by modeling and coaching best practices with store employees.
• Providing tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects.
• Perform other duties as assigned.
Designer
FLOOR & DECOR - Houston, TX
September 2021 to January 2023
• Manages floor managers.
• Responsible for engaging customers on the sales floor to support their design projects, conduct design appointments with customers to determine design needs in the selection of tile, wood, stone, and accessory products of various colors textures, patterns, and design.
• Partner with store leaders to maximize sales goals and expand the design services brand.
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow- up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required.
• Enthusiastically supports all company initiatives and goals by modeling and coaching best practices with store employees.
• Providing tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects.
• Perform other duties as assigned.
Designer/ sales specialist
HOME DEPOT - Houston, TX
January 2011 to September 2021
• Trained, coached and developed associates in each department to ensure customers receive excellent service and can easily find the merchandise they need.
• Provided input in making merchandising decisions to the Store Management Team and Operations Team.
• Assisted customers by having strong product knowledge and the ability to lead and develop others.
• Managed employee schedules.
• Trained incoming supervisors.
• Responsible for providing weekly, monthly and quarterly reports to the General Manager and finance department.
• Led, trained, coached and developed associates in each department to ensure customers receive excellent service and can easily find the merchandise they need.
• Responsible for delivering business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products.
• Responsible for the performance of a team of Operations Managers along with execution of all operational functions in the facility, including: (1) developing and executing daily and weekly operational plans; (2) meeting and exceeding customer service requirements; (3) maximizing quality, throughput, and productivity of the facility; (4) managing a diverse and talented associate population; (5) nurturing a positive (associate relations), focused, safe and productive work environment; and (6) ensuring all corporate policies and procedures are followed consistently and short and long term plans are implemented.
Bartender/server
Dave & Buster’s - Manhattan, NY
August 2015 to July 2021
• Provided excellent customer service.
• Greet customers and communicate with them with a view to determine their order.
• Negotiated favorable terms and pricing agreements with clients, vendors, caterers, and other providers of service.
• Take payments and tender change.
• Process credit card payments and ensure that customers sign counter slips.
• Team player, detail oriented and proven ability to multi-task effectively in a high-volume environment.
• Reconcile cash drawer and daily sales receipts at end of shift.
• Plan, organize and control the operations of the bar.
• Stock liquor appropriately when liquor orders arrive. Accounts Receivable Specialist
ARAMARK - Lexington, KY
January 2018 to May 2019
• Handled inbound customer calls and provided excellent customer service.
• Recorded all information including all notes related to customer accounts.
• Developed, executed and measured resolution plans and strategies that are specific to individual customer requirements.
• Built and maintained inter-departmental relationships.
• Identified, managed, and enforced company service programs to ensure 100% process compliance.
• Alerted management if any calls or issues needed to be escalated.
• Met all sales goals monthly.
Store Manager
SHOE SHOW - Louisville, KY
May 2013 to May 2018
• Perform day-to-day store opening and closing procedures through applications of SAS philosophy, standards of service, cleanliness and caring.
• Provide a friendly welcoming environment, by smiling, greeting and acknowledging every customer when they enter the store and engaging them in conversation.
• Show different categories of shoes, handbags, and shoe care products.
• Help every customer to have a seat, take off their shoes, measure their feet, and fit them with the right shoes.
• Set and achieved sales goals, for both in-store and digital selling with effective use of selling tools
(inclusive of text and social media.
• Worked with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning. Education
Houston Community College
Skills
• MS Office Suite: Outlook, Word, Excel, PowerPoint; 65 wpm; Data entry
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