DD DOMINIQUE DAY

ad09xy@r.postjobfree.com 864-***-**** Anderson, SC 29624

PROFESSIONAL

SUMMARY

Dynamic and driven Call Center Supervisor with noted experience in administrative management, bringing effective leadership skills and capability to help staff meet and exceed customer expectations. Innovative and analytical with excellent project management skills. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance daily operational performance. Big picture focus with excellence in communicating goals and vision to succeed. Western Governors University, Salt Lake City, UT EXPECTED IN 09/2024 Bachelor of Science: Business Administration, Management Completed AP course in Organizational Behavior

Professional Development: Business Communication

Ranked in Top 15% of class

Research Project: Multimedia presentation; final score- exemplary Work Keys Certification- Gold

Customer Service

Technical Proficiency

Project Management

Team Leadership

Multi-tasking

Call Center Skills

Business Growth

Microsoft Office

Employee Coaching

Business Growth

Housekeeper Red Roof Inn – 07/2023- CURRENT

• Accommodate stay-over guests with towels, toiletries, and/or other requests

• Clean rooms that guests check out of, change bed linens and restock items; soap, towels, trash bags, ice bags

• Wash, dry, and fold all dirty towels and bed linens

• Provide guests with excellent customer service, ensuring they are comfortable and satisfied Production Supervisor/Manager Dynata, LLC - 07/2021 – 06/2023 Remote

EDUCATION

CERTIFICATIONS

SKILLS

WORK

HISTORY

Target political research by focusing on specific demographic parameters. Delegate daily dialing assignments to employees, streamlining daily progress and efficiency. Initiated timely responses to emails, voicemails, and written correspondence. Closely collaborate with project members to identify and quickly address problems. Adjust project plans to account for dynamic targets, staffing changes

, and operational specifications, to maintain production performance and meet deadlines. Supervise work of 15-60 team members, offering constructive feedback regarding work performance.

Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Tracked and measured key performance indicators (KPIs), to gather insights and identify trends in project and employee performance

Floral Designer/Customer Service Apple Blossom 02/2019 - 06/2020 Florist - Anderson, SC

Researched the latest design trends, colors, and vendor products for use in new pieces. Prepared an average of 35 potted plants and bouquets daily, based on customer requirements.

Maintained knowledge of needs, characteristics, and varieties of flowers and greenery to inform arrangement decisions and provide information to customers. Proved successful working within tight deadlines and a fast-paced atmosphere. Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.

Administrative Manager John Epps Trucking, LLC - 01/2016 - 06/2018 Anderson, SC

Maintained operations in compliance with DOT regulations by developing and directing effective internal systems.

Entered data into the QuickBooks system, implementing tight safeguards to secure financial and personal information.

Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Performed excellent customer service and communication skills, answering an average of 30 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing feedback. Updated reports, managed accounts, and generated reports for the company database

Shift Manager Golden Chick - Greenville, SC 05/2014 - 10/2015 Supervised over 25 employees and oversaw quality compliance with company standards for food and services.

Coached crew members to optimize performance and motivate toward more efficient work, leading to 27% increase in customer satisfaction.

Excelled in every store position and regularly backed up front-line staff. Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Completed after-shift review reports reminding supervisors of completed work.