Lisa Deriada

Customer Service Professional

Pasadena, CA 91101

ad09xk@r.postjobfree.com

+1-626-***-****

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience and efficiency. Authorized to work in the US for any employer

Work Experience

Personal Travel Agent

ARCHER TRAVEL SERVICE, INC. - La Crescenta, CA

August 2021 to Present

• Plan and sell accommodations, insurance and other travel services

• Inquire to determine their needs to advise appropriate destinations, modes of transportations, travel dates, costs and accommodations

• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc)

DISPATCHER

Spectrum Communications - Van Nuys, CA

December 2007 to Present

• Serve as the primary point of contact with “one call support” for Field Technicians.

• Ensure appointment availability for customers through workforce planning and capacity management.

• Provide superior support and expedient response for Sales and Customer Care for requests

• Provide customer assistance to resolve service problems to avoid unnecessary service calls

• Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians

• Record escalated customer service all into computer to provide accurate history in each customers account and record of service calls

Customer Service/Sales Associate

CHARTER COMMUNICATION - Irwindale, CA

December 2001 to December 2006

Provide in-bound telephone customer sales/ support in a call center/general office environment. Skills

• Customer Service

• Microsoft Outlook

• Sales (10+ years)

• Communication skills

• English

Certifications and Licenses

Personal Travel Agent, Archer Travel Agency

August 2021 to Present

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