Michelle Boyatt

Jacksonville, FL *****

ad09x2@r.postjobfree.com

+1-352-***-****

Successfully take charge as Acting Property Manager, overseeing daily activities, lease management, and maintenance coordination, exemplifying strong leadership potential and adaptability. Work Experience

Assistant Property Manager

San Marco Promenade 296 Units ZRS Management - Jacksonville, FL April 2022 to Present

• Successfully takes charge in absence of the Property Manager, overseeing daily activities, lease management, and maintenance coordination, exemplifying strong leadership potential and adaptability

• Executed data entry tasks with precision and attention to detail, maintaining accurate and up-to-date records.

• Expertly utilizes Microsoft Office Suite (Word, Excel, Outlook) for data entry and efficient record management.

• Demonstrated ability to work independently in a remote work environment without immediate supervision, ensuring data accuracy and compliance with instructions.

• Led and executed comprehensive leasing initiatives, delivering compelling sales presentations, promptly addressing inquiries, and conducting engaging property tours, leading to a notable 40% surge in leasing activity and 15% occupancy rate increase

• Showcased exceptional proficiency in rent collection and financial transactions, ensuring accurate revenue management and a consistent delinquency rate of under 2%, resulting in over $5.76 million in annual collections and contributing to long-term financial stability.

• Developed strong relationships with residents, prospects, and team members, fostering a positive community atmosphere and ensuring high tenant satisfaction.

• Leveraged advanced data analysis tools including Market Survey Tool, EOW, DAR, and Projected Occupancy to drive strategic decision-making, resulting in a 30% improvement in property performance through enhanced insights, informed strategies, and precise optimization measures.

• Implemented marketing and leasing strategies, successfully achieving property occupancy and revenue goals monthly

• Routinely conducts thorough physical property inspections, promptly communicating service requirements to the maintenance team

• Streamlined operations by efficiently processing 125+ work orders, from prompt repair-related requests generation to meticulous closure, ensuring operational efficiency and elevating resident service standards.

• Inspected move-outs and vacancies when requested.

• Expertly filed for evictions and coordinated evictions with attorneys.

• Effectively coordinated collection efforts of past due accounts by sending bad debts to approved collection agency.

• Ensured certificate of insurance for residents were up to date Leasing Manager

Vista Brooklyn 308 Units (Takeover/Finalize Lease-up) Greystar Management - Jacksonville, FL December 2021 to April 2022

• Helped with takeover process and trained all current team members on Greystar’s policies.

• Marketed and leased up Vista Brooklyn in a compelling manner to prospective residents.

• Expertly tracked all leasing inquiries and vetted prospects with CRM to stay organized and efficient.

• Oversees one leasing professional to always ensure maximum occupancy of rental units and preparing renewal rates.

• Oversees completion of all necessary paperwork and ensures proper customer service.

• Builds one-on-one relationships and rapport with residents, prospects, and team members.

• Maintains an in-depth knowledge of neighborhood trends and provides input into the development of short and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.

• Conducts 15-20 showings per week to convert prospects into qualified residents. Leasing Professional – JTB Brand New Lease-up 350 Units / Presidium Town Center Brand New Lease-up 370 Units

Greystar Management - Jacksonville, FL (I had the opportunity to transfer within company to help with new property takeover/finalize lease-up. Please see property above this one, Vista Brooklyn.) - Jacksonville, FL

February 2019 to December 2021

• Continued On To 3rd New Lease-up Property with Same Management Company

• Marketed and leased up both communities in a compelling manner to prospective residents.

• Maintained a closing ratio of 39.14% YTD and expertly tracked all leasing inquiries and vetted prospects with CRM to stay organized and efficient.

• Built one-on-one relationships and rapport with residents, prospects, and team members.

• Maintained an in-depth knowledge of neighborhood trends and provided input into the development of short and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.

• Conducted 15-20 showings per week to convert prospects into qualified residents. Personal Assistant

ReMax Realty - Spring Hill, FL

March 2011 to February 2019

- Provided excellent administrative support while working for a Real Estate Agent.

- Managed and oversaw the outlook calendar, ensuring that no appointments were missed and promptly responded to routine inquiries.

- Utilized data entry skills to assist in screening prospective residents, managing rental payments, and coordinating service requests for rental properties.

- Demonstrated commitment to diversity and adhered to Equal Opportunity and Fair Housing policies on a day-to-day basis.

Education

High school diploma

South Sumter High School - Bushnell, FL

August 1999 to May 2003

Skills

• - Data Entry and Record Management (Microsoft Office Suite)

• Time Management and Meeting Deadlines

• Financial Transactions and Revenue Management

• Relationship Building and Tenant Satisfaction

• Remote Work Environment Efficiency

• Customer Service and Sales Presentations

• Marketing and Leasing Strategies

• Data Analysis Tools (Market Survey, EOW, DAR, Projected Occupancy)

• Fair Housing Regulations

• CRM Software

• Property Management

• Budgeting

• Administrative Experience

• Microsoft Outlook

• Yardi

• Personal Assistant Experience

• Negotiation

• Office Management

• Property Leasing

• Market Analysis

• Pricing

• Management

• Event Planning

• Account Management

• Accounts Receivable

• OneSite

• Leadership

• Accounting

• Social Media Management

Certifications and Licenses

Certified Notary Public

Assessments

Sales skills — Proficient

June 2023

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Proficient

July 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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