MARLOU PASCUAL

PROFESSIONAL SUMMARY

Detail-oriented professional with a strong background in operations coordination and office administration. Skilled in staff management, hygiene standards, and cross- departmental coordination. Proven track record in enhancing customer service and efficient resource management.

WORK HISTORY

July 2021 - Current

Etlalati Company - Operation Department Coordinator, Khobar, Saudi Arabia July 2019 - July 2021

View Café Restaurant - Operation Supervisor, Dammam, Saudi Arabia July 2015 - January 2019

Madinah Restaurant - Kitchen Supervisor, Khobar, Saudi Arabia Led comprehensive training programs for new restaurant staff, managed work schedules, and ensured compliance with company policies, particularly focusing on sanitation, food preparation, and SOPs

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Conducted regular inspections of kitchen areas across multiple branches to maintain high standards of hygiene, ensuring adherence to sanitation protocols and food safety regulations

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Orchestrated seamless operations by coordinating with various departments such as finance, marketing, HR, and operations to address and fulfill operational needs effectively

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Analyzed customer feedback from surveys, implementing strategies to improve service quality and overall customer experience, fostering a positive reputation

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Managed comprehensive operational schedules, oversaw employee hours and performance appraisal, facilitated ordering within budget constraints, monitored product inventory, and coordinated sales data across all branches

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Additionally, compiled food handling manuals and nutritional information for marketing purposes.

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Supervise kitchen operations for quality and safety, ensuring fresh, uncontaminated food, and adherence to cleanliness and hygiene standards

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Manage inventory, schedules, and reports; oversee kitchen porters, maintenance of equipment, and replenishment through ERP system

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Assist in menu planning, portion control, and batch cost calculations, offering cooking support when necessary.

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Supervised daily kitchen operations, ensuring adherence to opening and closing procedures for smooth shifts

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Monitored menu/product availability, maintaining a focus on food freshness and preventing contamination risks

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ad09wt@r.postjobfree.com

050-***-****

Al-Khobar, Saudi Arabia

WEBSITES,

PORTFOLIOS,

PROFILES

• WhatsApp: +966-**-***-****

EDUCATION

Bachelor of Science: Hotel &

Restaurant Management

Cagayan State University,

Philippines, 2003 - 2005

Technical Vocational: Hotel &

Restaurant Management

Baguio City School of Arts

and Trades, Philippines, 2003

LANGUAGES

English

Fluent

Arabic

Advanced

March 2013 - March 2015

Ammouneh Restaurant - Head Cook, Riyadh, Saudi Arabia Led monthly inventory checks and weekly deep cleaning activities to ensure optimal kitchen organization and hygiene

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Upheld safety and quality standards, overseeing equipment maintenance and workplace cleanliness

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Collaborated with the head chef, reporting kitchen needs and addressing concerns for efficient action and improvement.

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Kitchen Operations Oversight: Supervised daily kitchen operations, ensuring adherence to safety, quality, and hygiene standards while managing inventory and conducting regular cleaning routines

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Menu & Product Management: Maintained menu availability and product inventory, consistently ensuring the freshness and quality of food while preventing contamination

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Communication & Reporting: Effectively communicated with the head chef, addressing kitchen needs and concerns promptly, facilitating a smooth workflow and proactive problem-solving within the culinary team.

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SKILLS

• Adept knowledge of Microsoft offices

• Order processing and sales expertise

Familiarity with ERP and POS systems

and Vendor management

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Operations coordination and

departmental staff supervision

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Sales expertise and Product loss

prevention strategies

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Leadership Skills and Conflict

Resolution

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CERTIFICATIONS

National Certificate II - Housekeeping (On the Job Training) May 2010 - June 2010

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