Property Manager Management

LaToya Ellis 540-***-****

Fredericksburg, Virginia 22408 ad09wa@r.postjobfree.com

SUMMARY

An effective communicator with excellent relationship building and interpersonal skills. Results driven with an exemplary record of 22+ years of advancement and achievement including raising productivity and improving quality of service. I have 19 years of property management experience handling all aspects of the daily running of a property. To include, but not limited to handling accounts receivables, payables, budgets, leasing, renewals, resident retention, hiring and overseeing the upkeep of the property.

SKILLS

Budget management

Leadership

Project Management

BJ Murray System, Yardi, Real Page (OneSite), Blue Moon, Nexus and Jenark Property Management software.

WORK HISTORY

Property Manager

Quantum Real Estate

April 2019 - April 2022 Fredericksburg, VA

Oversaw maintenance, administration, and improvement of a 130-unit Low-Income Housing Tax Credit Senior Property and maintained a 98% occupancy.

Supervised a team of 4 employees which consisted of administrative and maintenance staff members.

Made regular inspections on maintenance work and all common areas, which included supervision all vacant apartment make-ready procedures.

Assisted with the annual budget preparation and maintained expenditures within budget allocations and solicit bids to purchase.

Prepared weekly vacancy, monthly management and pre-close/close reports.

Provided for resident recruitment, lease administration and retention.

Made recommendations on hiring or replacement of personnel.

Managed the refurbishment process of 169 Packaged Terminal Air Conditioners (PTAC) units.

Served as the company’s representative concerning city, county, state, and federal issues to the operation of the property.

Coordinated with vendors for property related repairs and submitted invoices for processing.

Reported and approved payroll information to the appropriate department on a timely basis.

Team Leader- Division of Tenant Resources

New York City Department of Housing Preservation and Development

April 2016 - March 2019 New York, NY

Monitored the work of a team of 6-8 Case Managers in the Office of Financial Management within the Division of Tenant Resources’ Section 8 Rental subsidy programs.

Reviewed and monitored initial application screening, eligibility determination, rent calculations, file preparation, data entry of required information into the Elite Section 8 Database, voucher issuance and general communication with clients and landlords via telephone, e-mail, mail, and in-person meetings.

Scheduled applicants and conducted presentations of the Housing Choice Voucher Program.

Ensured case files and systems were accurate and updated with all communications with participants of the Section 8 program.

Reviewed applicant files for Quality Assurance (QA) and for issuance of landlord payments.

Developed unit goals, implemented policy change, identified problems affecting the workflow and provided feedback as appropriate.

Office/ Housing Manager

Center for Urban Community Services

September 2014 - April 2016 New York, NY

Managed site funds (reconciled/monitor petty cash, discretionary cash and metro cards).

Assisted in the coordination of special events and initiatives.

Organized and maintained vendor accounts.

Tracked program Other Than Personal Services (OTPS) expenses and managed program budgets.

Ensured all personnel files are up to date and maintain office supplies.

Updated all tracking forms to ensure programs met all outcomes.

Coordinated with Social Security to process Representative Payee applications.

Submitted monthly client billing to Accounting for processing.

Monitored rent collection for all clients of the Scattered Site Apartment program.

Ensured lease renewals and annual recertifications were completed and submitted to all landlords in a timely manner.

Property Manager

Manhattan Valley Management Company

April 2012 - September 2014 New York, NY

Managed a portfolio of 108 Tax Credit, HOME, Rent Stabilized and Housing and Urban Development housing and 5 commercial units.

Processed annual recertifications.

Monitored rent collection and commenced legal proceedings as necessary.

Enforced building rules and regulations for all tenants.

Conducted apartment, building and commercial inspections and coordinated repairs with the Facilities Director for building and apartment preparation.

Met the financial objectives of the fiscal department and maintained property’s compliance with all applicable city, state and federal regulations.

Property Manager

Abyssinian Development Corporation

April 2007 - October 2011 New York, NY

Effectively supervised a 224-unit building consisting of 4 staff members and multiple security personnel, while undergoing a major apartment and building renovation.

Coordinated rent collection / arrears and eviction procedures.

Monitored and coordinated capital improvement projects with project managers, construction

coordinator and vendors.

Requisitioned Housing Assistance Payments and Section 8 Vouchers.

Conducted regular property inspections, instituted preventative maintenance and coordinated the repair of systems efficiently which reduced tenant turnover by 10%.

Prepared purchase orders and submitted invoices for payments.

Coordinated with back office on payroll, budget preparations and account payables issues.

Removed all Environmental Control Board, Department of Buildings and NYC Housing Preservation and Development violations.

Negotiated all service contracts.

Leasing/Recertification Specialist

B.S.R Management

January 2004 - April 2007 New York, NY

Interviewed applicants to verify eligibility.

Prepared leases, lease renewals, annual recertifications and Housing Assistance Payment Contracts.

Coordinated with agencies such as Housing Preservation and Development, Housing and Urban Development, Housing and Community Renewal and New York City Housing Authority to ensure timely process of applications and vouchers.

Reviewed monthly registers to ensure housing payments are made in a timely manner.

Conducted Housing Quality Standards apartment and building inspections.

Organized and maintained office filing systems.

Assisted property manager/subsidy director with administrative issues.

Case Manager

B.A.S, INC

September 2001 - December 2003 Bronx, NY

Maintained timely and appropriate client charts and carried an active case load.

Maintained consistent records and produced reports for Program Director.

Provided intensive case management to all clients.

Coordinated and oversaw the completion of weekly work schedules and billing quotas.

Evaluated performance of staff members and recommended appropriate action.

Provided training to new and seasoned employees in areas such as agency policy, department procedures and government regulations.

Demonstrated effective presentation skills.

EDUCATION

Monroe College, Bronx, NY: Studied Computer Science

CERTIFICATIONS

2006 Quadel Assisted Housing Manager Certification (AHM)

2008 Certified Occupancy Specialist (COS)

2012 Low Income House Tax Credit Certification (LIHTC)

2016 Nan Mc Kay Housing Choice Voucher Specialist

2021 Department of Professional and Occupational Regulation (DPOR) Fair Housing Certification

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