Service Manager Sales
Resume:
Chad E. Kisinger
***** *. *** **. * Weatherford, OK 73096
580-***-***** *********@*****.***
SUMMARY OF QUALIFICATIONS
Exceptional leadership, management and sales skills with a technical background. I have not only managed the different aspects of business, I am eager to get involved with technicians to help address any mechanical, electrical or hydraulic diagnostics to help insure efficient and correct resolution to issues.
Fleet equipment manager with experience with Dodge, Chevrolet and Ford medium and light duty trucks.
Efficient in Microsoft Word, Microsoft Excel and numerous software programs utilized in automotive and stand-alone engine software for emission and EPA testing for the automotive aftermarket development.
Alternative Fuel Vehicle (CNG) professional with a record of vehicle design, testing and mechanical repairs with strong electrical and calibration knowledge.
Construction professional with exceptional problem solving skills.
Automobile professional with an exceptional record of success.
Creative problem solver able to develop visionary solutions.
Unique ability to communicate and work with the community, customers, industry professionals, management team and staff.
A committed professional providing excellent service while implementing strategies for successful programs for achieving desired goals.
PROFESSIONAL WORK EXPERIENCE
Oklahoma Equipment Management Systems, LLC. Okarche, Oklahoma
Fleet and Commercial Sales
June 2015-Present
Sales Manager for Western Oklahoma, West Texas.
Selling Compressed Natural Gas Conversions, Truck Equipment and accessories.
Ownership in customer accounts and meeting their needs make long term relationship with customer to insure satisfaction and repeat business.
Negation skills to close accounts and be profitable
Work with CRM software to assist in sales calls as well as cold call business to business sales calls.
Monitor customer builds at OEM Systems shop to insure build deadlines are met to customer expectations.
Western Equipment LLC. Clinton, OK
Service Manager
April 2013-June 2015
Manage and budget one of Western Oklahoma and West Texas Premier John Deere Dealerships. Sales of Service to insure high probability of dealership service and parts sales revenue. The Clinton location is the flagship store for the organization which is held to the highest standards of profitability, customer satisfaction and employee appreciation.
Schedule on and off location service of heavy equipment for both agriculture and construction.
Responsibilities include timely execution of repairs, quality of repairs, new and used equipment preparation to insure equipment is field ready before received by end user.
Hold customer clinics before each season such as pre-harvest and pre-hay season to familiarize customers on new equipment and prior model year refresher course to insure customers are comfortable and can manage profitability and efficiency.
Hold quarterly employee events to keep employee moral up and show the gratitude and appreciation for the hard work completed throughout the year
Oklahoma Equipment Management Systems, LLC. Okarche, OK
Director of NGV Operations
August 2009 –April 2013
Supervise Natural Gas Vehicle conversion team
Worked with Ford Motor Company to get OEM Systems set as a Ford QVM location.
Design high pressure NGV systems
Vehicle Testing
Worked with Major Automotive Manufactures on developing a factory CNG program.
Work extensively with conversion supply companies on software and hardware issues.
Certified train the trainer for Vehicle CNG conversions.
Set up, train and audit multiple off site conversion sites
Full diagnostic service hotline for five CNG kit manufactures to provide mechanical and electrical repairs as well as support.
Extensive involvement in the promotion and infrastructure of fleets all around the United States.
Building Special Show vehicles and prototype vehicles getting national recognition for innovative use of Alternative Fuels.
Involved in the Oklahoma Clean Cities Coalition and NGVAmerica
Assist in Fleet sales by performing presentations on CNG vehicle advantages.
Participate at trade shows and workshops
D &L Home Improvement and Seamless Gutter. Arapaho, Ok.
Foreman
December 2005 – September 2009
New home construction and remodel
Installation of seamless gutter systems
Operate and maintain heavy equipment
John Thomas Dodge. Cordell, Ok
Parts and Service Manager
April 2005-December 2005
Parts and Service Manager
Service and Parts sales
Supervise Employees
.
Bill Utter Ford. Denton, Tx
Assistant Service Manager
January 2004-March 2005
Assistant Service Manager
Customer Service
Service Sales
Supervise, Motivate employees
McKinsey-Ballard Ford, Dodge, Jeep and Chrysler. Clinton, Ok
Service Manager
June 1992-December 2004
April, 2002-December 2004
Service Manager
Supervise, train and motivate 8 employees
Customer Service Index (CSI) increased 45% during this time
Ranked in the top 10 for First Appointment Retained for Ford Motor Company
June, 2002-May, 2004
ATV-Motor Cycle Sales and Service
August, 1995-May 2004
Certified Ford and Chrysler technician with Automotive Service Equivalency (ASE) certification
May, 1993-August 1995
Service Writer
November 1992-May 1993
Detail and New Vehicle Prep Technician
Arapaho, Oklahoma Volunteer Fire Department
January 1994-January 2002
Served as Vice-Chair for the State of Oklahoma Alternative Hearing Board
November 2012-April 2013
EDUCATION
Southwestern Oklahoma State University
Bachelor of Business Management
Western Oklahoma Technology Center
oAugust 1992 to February 1993
oElectronics Certificate
oAugust 1978 to May 1992
oHigh School Diploma
PROFESSIONAL TRAINING
Member of the Oklahoma Clean Cities Coalition
Member of NGVAmerica
Certified Train the Trainer for IMPCO Automotive, NatGasCar and AltechEco alternative fuel systems.
Chrysler Gold Certified Technician
Ford Certified Technician
Chrysler and Ford Service Advisor and Management Training
Managing Employees and Problems in the Work Place
Time Management in the Work Place
References to be available upon request
Contact this candidate