Milika Amos

Milwaukee, WI *****

ad09uz@r.postjobfree.com

+1-414-***-****

Customer service oriented professional with 4+ years of data entry and healthcare industry experience, able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

* Adapts to new challenges and ideas in the workplace.

* Attention to detail needed to review and correct errors and maintain high levels of accuracy.

* Communication Platforms: Zoom, Skype.

* Microsoft Office Applications: Word, Excel, PowerPoint. CPR and First Aid Certified

State Food Safety - Food Handlers Essential Training Work Experience

Customer Service Representative

Lineage Logistics - Wauwatosa, WI

July 2022 to October 2023

Answer phones/ confirm orders: billing / dispatch driver to the right location Inspector Machine Operator Packer MGS

MFG. GROUP, INC - Germantown, WI

January 2022 to May 2022

Plastic molding medical supplies

Packer

Union Supply Group - Milwaukee, WI

October 2021 to March 2022

Pack food

COVID-19 Screener

Milwaukee Healthcare Services Inc - Milwaukee, WI

December 2020 to October 2021

* Train new hires and serve as direct point of contact for patients.

* Check temperatures, conduct questionnaires, and record results to screen patients for COVID-19.

* Demonstrate initiative by establishing a book drive for the community. Data Entry Clerk

SEEK Staffing - Milwaukee, WI

August 2020 to February 2021

* Prepared Chrome Books to be shipped to schools and printed labels to include computer serial numbers and student ID numbers.

* Compiled, sorted, and verified the accuracy of data before entering into computer systems.

* Located and corrected data entry errors and reported them to supervisors.

* Maintained inventory and logs of completed work. Home Health Aide Brightstar

Brightstar - Milwaukee, WI

February 2020 to November 2020

* Checked vital signs and assisted with activities of daily living - personal hygiene, mobility, exercises, and feeding.

* Handled light housekeeping duties, prepared meals, passed medications

* Counted medications at end of each shift and documented patient conditions and activities. Home Health Aide

Always Best Care - Brookfield, WI

May 2018 to November 2019

* Provided in-home personal care services for children and adults based on established care plans.

* Assisted with activities of daily living such as mobility, personal hygiene, and feeding.

* Kept household clean and organized, ran errands, and prepared and served meals.

* Documented services provided, patient condition, and changes in patient behavior. Caregiver

parkwood assisted living - Milwaukee, WI

May 2016 to October 2018

Care Giver

* Supported, through active planning and participation, residential activities and functions.

* Established a positive rapport with residents and worked to resolve problems.

* Prepared meals, completed housekeeping duties, ran errands, and provided transportation for residents.

* Documented medications as administered and observed resident behavior for adverse reactions. Mail Sorter / Machine Operator

Pitney Bowes - Brown Deer, WI

February 2016 to December 2016

* Accepted and checked containers of mail.

* Checked items to ensure that addresses were legible and correct and that sufficient postage had been paid.

* Separated items that required special handling, prepared mail bins for couriers, and kept an organized workspace.

Packer / Inspector

Legrand North - Charlotte, NC

May 2013 to January 2016

* Pulled products for orders and placed them onto pallets.

* Printed correct labels and completed assignments within required time limits.

* Staged pallets on dock for placement on trucks for delivery. Education

Diploma in Medical Billing and Coding

Ultimate Medical Academy - Tampa, FL

2020 to 2022

High school in Diploma

Roosevelt High School - Minneapolis, MN

August 1996 to June 2000

Skills

• Medical Billing

• Accounts Receivable

• Collections

• Co-Pay

• Deductibles

• Co-Insurance

• EOBs Revenue Cycle Management

• Posting Payments

• Government (Medicare & Medicaid)

• Third Party Payers Electronic Health Records (EHR)

• Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

• Workers Compensation Insurance Verification

• Insurance Claim Processing

• CMS 1500

• CMS 1450 (UB-04) Front Office Operations

• Medical Office Procedures

• Scheduling Medical Terminology

• Anatomy & Physiology

• HIPAA Compliance

• Medical Coding (ICD-10-CM, HCPCS, CPT)

• Caregiving

• Medical scheduling

• Microsoft Office

• Computer skills

• Leadership

• Manufacturing

• Management

• Order entry (10+ years)

• Front desk

• Medical receptionist

• Multi-line phone systems

• Hospital experience

• Microsoft Excel

• Vital signs

• Multi-line phone systems

• Clerical experience

• Warehouse experience (10+ years)

• Quality Assurance

• Order picker (10+ years)

• Machine operator (9 years)

• Patient Care

• Warehouse experience (10+ years)

• Assembly

• Packaging

• Merchandising

• iOS

• Plastics injection molding

• Restaurant experience (10+ years)

• Driving

• Medical terminology

• Hospital experience

• Medical records

• HIPAA

• Front desk

• Anatomy knowledge

• Clerical experience

• Customer service

Certifications and Licenses

First Aid Certification

Food Safety Certification

Non-CDL Class C

CPR Certification

Driver's License

June 2020 to June 2024

Assessments

Customer service — Proficient

October 2023

Identifying and resolving common customer issues

Full results: Proficient

Warehouse safety — Proficient

October 2023

Using safe practices in a warehouse setting

Full results: Proficient

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Proficient

October 2023

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate