Tyrone Clark

OBJECTIVE

Secure a position within a company where I can adequately apply my 18 years of call center experience

to affect positive changes in overall operational metrics while exceeding customer satisfaction objectives.

EMPLOYMENT

Westpark Communications October 2022 - April 2023 Customer Service Representative Houston, Texas

• Answer incoming calls from customer and schedule appointments if needed.

• Answers inquiries by clarifying desired information by providing information.

• Maintains call center database by entering information.

City of Houston Emergency Center September 2018 – October 2022 911 Telecommunicator –

Dispatcher Houston, Texas

• As a 911 Telecommunicator - Dispatcher you receive calls and dispatch appropriate agencies to the

necessary locations.

• Prioritize emergency situations as needed and transfer calls as necessary.

• Excellent communicator in crisis situations for a wide variety of diverse populations• Adept at

multitasking in a high-pressure work environment for extremely long hours.

Echo Communications, LLC October 2012 – September 2018 Senior Operator Houston, Texas

• Act as a human answering service during or outside of business hours for a variety of businesses,

including doctors, hospitals, law offices and municipal utility districts.

• Operate telephone system to advance and complete connections.

• Demonstrate friendly/professional demeanor towards coworkers, clients, and callers while asking how

best to help. • Record and deliver messages both verbal and non-verbal.

Courtesy Services, LLC June 2000 – December 2011 Assistant Manager – Phone Sales

Representatives Houston, Texas

• Assist in obtaining phone based monetary pledges for various association funds and scholarships from

both established members and new prospects.

• Maintain optimal operations by adhering to policies and procedures; reporting changes as needed.

• Maintain detailed records of all contacts and clients.

• Provide quality service as defined by organizational standards.

EDUCATION

Social Work/Sociology 98 Credit Hours Completed

Prairie View A&M University – Prairie View, Texas

High School Diploma

Waller High School Advanced Education Program – Waller, Texas

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