Customer Service Client Care

LB

LISA BASS

ad09uj@r.postjobfree.com 818-***-**** Marysville, WA 98271

Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.

Advanced Esthetics, Acne, Anti-Aging, extractions, Custom Brow shaping, Brow tints, Lash tints. Make-up Outstanding Client Care

Client Needs Assessment

Bridal Makeup Specialist

Consultations

Professional Demeanor

Owner of LBASS COSMETICS AND SKIN

CARE Eugene, OR

Lead Licensed Esthetician

11/2012 - 09/2023

Assisted in training and developing new estheticians on proper techniques, protocols and product knowledge.

Maintained a clean and safe work environment by following all safety procedures, complying with regulations and adhering to professional standards.

Performed advanced skin care treatments such as chemical peels, Extractions of Milia, Acne Treatments, microdermabrasion, Anti-Aging treatments and facials, waxing services. Specializing in skin analysis and product recommendations and use. Customized Brow shaping, Brow and lash tinting.

Collaborated with other team members to provide exceptional customer service experiences.

Participated in continuing education courses to stay up-to-date on best practices within the industry.

Advise clients on proper skin care practices in conjunction with make up. Offered Make-Up lessons and services in the salon and on location. Responded promptly to customer inquiries via email or telephone. Ensured that all equipment used during treatments were properly sanitized before each use.

Educated clients on proper skin care maintenance at home through product recommendation.

Created social media campaigns to promote the spa's services and attract new customers.

Developed marketing materials such as flyers, brochures and other promotional items for the spa's services.

Conducted follow-up calls to ensure client satisfaction after service was rendered.

Managed inventory of spa products including ordering supplies when necessary.

Summary

Skills

Experience

Maintained detailed records of customer visits in order to track progress over time.

Provided excellent customer service and skincare treatments to clients. Set up patient rooms and sterilized equipment.

Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.

Built positive client relationships and guided clients through treatments. Business 101, Claire's School of Business Ventura, CA Completion Certificate in Business Administration And Management 05/2001

Newberry School of Beauty Granada Hills, CA

Licensed Esthetician in Esthetics

11/1999

Yonka Paris Santa Barbara, CA

Ari Marine Body Treatments in Advanced Esthetics

11/1999

Yonka, Multaler Inc. Santa Barbara, CA

Yonka Paris Collection And Methods in Advanced Esthetics 07/1999

Yonka, Multaler Inc. Manhattan Beach, CA

Specially Course- Eye Opener+ in Advanced Aesthetics 09/1997

Yonka, Multaler Inc. Manhattan Beach CA.

Advanced Methods And Techniques in Aesthetics

08/1997

Yonka Paris Los Angeles, CA

Advanced Esthetics in Advanced Aromatherapy

Education and Training

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