Customer Service Representative
Resume:
Shuntel Thompson
Customer service
Waxahachie, TX 75165
ad09ui@r.postjobfree.com
• Problem Solver
• Critical Thinker
• Meets/exceeds goals
• Typing (70 wmp) with accuracy
• Organize and Prioritize Work
• Communications Skills
• Customer Service
• Microsoft Office
• Spreadsheets
• PowerPoint
• Microsoft Access
• QuickBooks
• Web and Social skill
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collections Representative
Genpact - Richardson, TX
August 2023 to Present
Ability to deal with specific Inbound/Outbound calls from customers who are in debt Recognize individual customer service needs and resolve their enquiry Provide resolutions, avoid customers having to call again or have the call transferred Tend to complaints and call out where appropriate
Excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers Collect balances and implement effective payment arrangements ensuring payment for future energy consumption by providing the most suitable payment methods which are tailored to customer’s needs Maintain and update customer related information systems to ensure that our client hold accurate records, collecting and accessing appropriate information relevant to your call type Keen to progress to other levels and will consistently self-assess your own performance against agreed targets by working closely with your manager
Work as part of a team, recognizing how teams can deliver excellent results Training will be provided to decide upon appropriate solutions for the customer as well as to establish rapport
Constant monitoring, mentoring, and development will be available to this role to ensure continuous improvement
Customer Service Representative
Spectrum - Irving, TX
August 2021 to Present
Establishing rapport with and educating customers. Assessing customers’ needs, selling the right technology solutions, and ensuring customers understand our bulk community agreements.
Acting as a consultant when evaluating and discussing Spectrum’s products and services. Creating best-in-class customer experiences and developing long-term relationships to retain customers while taking the opportunity to upsell.
Independent Contractor
Coffney M Salon - Dallas, TX
May 2021 to Present
Maintains supplies by checking stock; anticipating needs; placing orders; verifying receipt.
• Prepares hair for styling by analyzing hair condition; shampooing and treating hair.
• Conditions hair and scalp by applying treatments.
• Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.
• Produces desired effect by arranging, shaping, and curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.
• Maintains quality service by following organization standards.
• Maintains safe and healthy conditions by following organization standards and legal regulations.
• Obtains revenue by recording or collecting charges.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Listening, Supply Management, Analyzing Information, Customer Focus, Client Relationships, Organization, Creativity, Attention to Detail, Confidentiality, Professionalism, Verbal Communication Customer Service Representative
Telvista - Dallas, TX
April 2020 to July 2021
• Properly authenticate each caller before verifying or releasing any information;
• Verify and modify personal information
• Forward calls to staff members in other departments;
• Submit templates and other requests to various individuals and departments within the Agency;
• Ability to work in a high paced environment;
• Ability to multitask efficiently;
• Ability to solve problems;
• Ability to maintain a positive and professional attitude;
• Verbal, communication, and customer service skills and quality oriented
• Customer service skills;
• Attention to detail
• Ability to maintain high level of confidentiality and sensitivity to personal and medical information. Sales Associate/Beauty Advisor
Dillard's, Inc. - Little Rock, AR
July 2019 to December 2019
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts. Collections Specialist
Mabevale, AR
August 2018 to September 2019
• Manage large amounts of inbound and outbound calls in a timely tactful, and a professional manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Enter notes into the system while quickly multitasking between different programs
• Seize opportunities to set up future automatic payments
• Meet personal/team qualitative and quantitative targets Independent Contractor
Maryjane and Company Hair Studio - Little Rock, AR January 2018 to March 2019
Maintains supplies by checking stock; anticipating needs; placing orders; verifying receipt.
● Prepares hair for styling by analyzing hair condition; shampooing and treating hair.
● Conditions hair and scalp by applying treatments.
● Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.
● Produces desired effect by arranging, shaping, and curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.
● Maintains quality service by following organization standards.
● Maintains safe and healthy conditions by following organization standards and legal regulations.
● Obtains revenue by recording or collecting charges.
● Maintains technical knowledge by attending educational workshops; reviewing publications.
● Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Listening, Supply Management, Analyzing Information, Customer Focus, Client Relationships, Organization, Creativity, Attention to Detail, Confidentiality, Professionalism, Verbal Communication Production Technician Operator
Belflex Staffing Network - Little Rock, AR
July 2017 to April 2018
Performs a variety of duties including Finishing & Assembly of Blades.
● Communicates and supports achieving daily production goals.
● Responsible for teamwork, accuracy, area cleanliness, employee involvement, and cost reductions as required.
● Strives to achieve daily production goals.
● Understands and uses visual boards at start of shift and during shift.
● Detects and reports improper operation, faulty equipment, defective materials and unusual conditions to Team Lead and or a Supervisor
● Responsible for safety and 5S.
● Provides input to supervisor(s) on new employee training and performance.
● Follows work instructions and quality specifications.
● Any other function as determined by the company.
● Continuous Improvement Project (Blades per day)
Stylist/Sales Associate
Smart Style - Camden, AR
May 2015 to October 2016
Maintains supplies by checking stock; anticipating needs; placing orders; verifying receipt.
● Prepares hair for styling by analyzing hair condition; shampooing and treating hair.
● Conditions hair and scalp by applying treatments.
● Plans desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.
● Produces desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.
● Maintains quality service by following organization standards.
● Maintains safe and healthy conditions by following organization standards and legal regulations.
● Obtains revenue by recording or collecting charges.
● Maintains technical knowledge by attending educational workshops; reviewing publications.
● Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Listening, Supply Management, Analyzing Information, Customer Focus, Client Relationships, Organization, Creativity, Attention to Detail, Confidentiality, Professionalism, Verbal Communication Quality Control Inspector
Tyson Foods Incorporated - Hope, AR
July 2013 to March 2015
Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
● Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
● Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work.
● Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
● Keeps measurement equipment operating by following operating instructions; calling for repairs.
● Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
● Updates job knowledge by participating in educational opportunities; reading technical publications.
● Accomplishes quality and organization mission by completing related results as needed. Production Worker
Arquest - Camden, AR
August 2009 to December 2011
Feed raw materials into production machinery
● Assemble goods on production lines
● Monitor the production process
● Carry out basic quality and testing checks
● Store goods and raw materials properly in our warehouse
● Use lifting equipment and forklift trucks to fulfill orders
● Pack goods to be shipped
● Maintain work areas and equipment
Assistant
Department Workforce Center VA - Center, VA, US
August 2007 to June 2009
Camden, AR
● Answers multi line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner
● Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance and furnishings general information to internal and external callers
● Offers to take message or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available
● Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived
● Obtains and records demographic information about each customer, using dealership sales control system
● Hands out brochures and other information to visitors to dealership
● Answers basic customer inquiries and refers more complex inquires to the appropriate person
● Greets customers in the service department during morning rush hour and obtains basic customer information
● Serves as clerical and administrative back-up
● Other duties as assigned
Education
High school or equivalent
Eaton Barber College
July 2013 to 2014
Professional Cosmetology Education Center
July 2012 to 2013
New Tyler Barber College Inc
July 2010 to September 2012
High school or equivalent
Camden Fairview High School
August 2004 to May 2007
High school diploma or GED
Skills
• Sales
• training
• Customer Service
• Receptionist
• Excel
• Computer Skills
• Customer Service Skills
• Microsoft Word
• Retail
• Time Management
• retail sales
• Multi-line Phone Systems
• Microsoft Access
• Quality Assurance
• Hair Styling
• Microsoft Excel
• Microsoft Outlook
• QuickBooks
• Quality Control
• Quality Inspection
• Software troubleshooting
• Typing
• Microsoft Office
• Salesforce
• CRM software
• 5S
• Computer Networking
• Help Desk
• Network Support
• Process Improvement
• Troubleshooting
• Desktop Support
• Operating Systems
• Microsoft Windows
• Remote Access Software
• Customer support
• Organizational Skills
• Leadership
• Microsoft Powerpoint
• Communication Skills
• Project Management
• Merchandising
• Negotiation
• Retail sales
• Sales
• Merchandising
• Customer service
• Call center
• Presentation skills
• Financial services
• Conflict management
• OSHA
• HIPAA
• ADP
• Payroll
Certifications and Licenses
Phlebotomy
March 2018 to Present
Barbering License
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