Tiaza Henedina R. Salvatera

+639********* ad09u8@r.postjobfree.com Batac City, Ilocos Norte Philippines

PROFESSIONAL SUMMARY

Dedicated and passionate ESL (English as a Second Language) teacher with a proven track record of fostering a positive and inclusive learning environment for diverse student populations. Equipped with strong communication and interpersonal skills, I excel in tailoring instructional approaches to meet the unique needs of each learner, ensuring a personalized and effective educational experience. My commitment to fostering language acquisition is supported by a comprehensive understanding of language acquisition theories and methodologies. With a demonstrated ability to create engaging lesson plans that promote language proficiency and cultural awareness, I am adept at utilizing innovative teaching strategies and technology to enhance the learning process. Committed to ongoing professional development, I stay abreast of current trends in ESL education to continually refine and elevate my teaching practices. Seeking to contribute my expertise and enthusiasm to an educational institution dedicated to excellence in language instruction.

SKILLS

Cash register operation

Customer service

Order packaging

Customer retention

Problem- Solving

Attendance oversight

Multitasking

EXPERIENCE

Home based English Teacher

51Talk, 2015-2023

Supported needs of students with different abilities by improvising personalized lesson plans.

Improved long-term outcomes for non-English-speaking students by giving each strong English foundation.

Offered consistent instruction and support by implementing set curriculum with all students.

Tutored students via voice and video calls, answering questions, helping with homework and providing immersive opportunities to practice skills.

Used textbooks, worksheets, games and visuals to instruct students and improve skills.

Evaluated student progress and comprehension to report status to families.

Customer Care

Omely Telecom, 3 months

Achieved targets consistently, maintaining efficient talk time numbers, customer satisfaction scores, and quality assurance ratings.

Handled customer questions and complaints via diverse channels.

Retained accounts by delivering exceptional service during every interaction.

Increased revenue with effective promotion of new value-added services and plan renewals.

Used various tools and resources to identify trend behaviors to improve individual and team performance.

EDUCATION

Bachelor of Science (B.S.): Computer Science

Northwestern University, Laoag City Ilocos Norte, Philippines - March 2009

Secondary: High School

Northwestern University Laboratory High School, Laoag City, Ilocos Norte, Philippines – March 2005

Primary: Elementary School

San Nicolas Elementary School, San Nicolas, Ilocos Norte Philippines – April 2001

CERTIFICATES

120 Hour Certificate in TEFL (Teaching English as a Foreign Language) with TEYL (Teaching English to Young Learners) June 2017 INTESOL Worldwide Certificate No.: 00005041

120-Hour Teach English as a Foreign Language (TEFL) Certificate Course July 2021 TEFL Professional Development Institute Certificate No.: TEFL_017688

LANGUAGE

English Filipino

Intermediate(B1) Advanced(C1)

I HEREBY CERTIFY that the information provided in this form is complete, true and correct to the best of my knowledge.

TIAZA HENEDINA R. SALVATERA

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