Kristin Piliafas

Bear Lake, MI ***** 1-231-***-**** ad09sf@r.postjobfree.com

PROFESSIONAL SUMMARY

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of Table Games and Sportsbook operations. Eager to develop and advance professionally into a more challenging position. With 20 years of service at Little River Casino Resort full of relationship-building skills, bringing years of gaming knowledge, and problem solving to the Compliance department. Experienced in using independent decision-making skills and sound judgment to positively impact the success of Little River Casino Resort. Organized and dependable team member successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Paperwork Processing

Microsoft Office

Microsoft Excel

Information Updates

Document and Records Management

Operational Efficiency

Electronic Systems

Administrative and Office Support

Policy and Procedure Adherence

Title 31

WORK HISTORY

SHIFT MANAGER 06/2010 to CURRENT

Little River Casino Resort Manistee, MI

Card and dice inventory

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Supporting and executing all upper management decisions and propagating them to front-line staff

Shift financial paperwork

Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Coached crew members to optimize performance and motivate toward more efficient work.

Assisted in organizing and overseeing assignments to drive operational excellence.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Evaluated employee performance and conveyed constructive feedback to improve skills.

CUSTOMER SERVICE AND SALES 08/2018 to 12/2018

Matt Wetmore State Farm Insurance Agent Beulah, MI

Completed call documentation while speaking with customers.

Handled calls promptly and with courteous professionalism.

Maintained working knowledge of products, accounts, representatives, tools and systems.

Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.

Answered in-depth questions about company offerings, service policies and benefits of each plan.

TABLE GAMES FLOOR SUPERVISOR 06/2005 to 06/2010

Little River Casino Resort Manistee, MI

Ensure honesty and integrity gaming floor through effective execution of policy and procedures.

Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.

Oversaw area games to maintain security and compliance.

Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.

Trained, supervised and evaluated workers.

Performed paperwork required for monetary transactions.

Supervised distribution of complimentary meals, rooms and other discounted bonuses.

Monitored game operations to enforce house rules as well as tribal, state and federal regulations.

CRAPS DEALER 07/2003 to 07/2005

Little River Casino Resort Manistee, MI

Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Monitored players behavior, taking appropriate action against rule violations.

Monitored game for potential security risk to protect operation and players.

Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

BLACKJACK/CARNIVAL GAMES DEALER 06/2002 to 07/2003

Little River Casino Resort Manistee, MI

Through demonstrated proficiency, attained efficient working knowledge of following games: Blackjack, Roulette, Let It Ride, Caribbean Stud, Texas Hold 'em Bonus, Blackjack, Crazy Four Poker, Three Card Poker, and Mississippi Stud.

Inspected, shuffled and delivered cards to guests in play at gaming table.

Handled and shuffled cards and playing pieces to maintain game integrity.

Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Assisted players with placing bets, educating on game rules to increase understanding.

Learned and followed company procedures to maintain consistency and standards.

Monitored players behavior, taking appropriate action against rule violations.

Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

EDUCATION

Associate Of Business Administration Business Management 05/2020

West Shore Community College, Scottville, MI

Associate Of General Studies Dental Assisting 09/1999

Northwestern Michigan College, Traverse City, MI

General Studies Management Information Systems 09/1998

West Shore Community College, Scottville, MI

High School Diploma 06/1997

Onekama Consolidated Schools, Onekama, MI

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