Ivery McKee

Grand Rapids, MI *****

ad09s8@r.postjobfree.com

+1-585-***-****

Authorized to work in the US for any employer

Work Experience

Senior HR Representative

Meijer - Grand Rapids, MI

August 2022 to Present

The Store HR Representative provides HR support and assistance to store leadership through coaching and guidance on HR related matters including; staffing, workforce planning, training & development, retention, onboarding, oversee effective orientation,employee relations, compensation, EEO, DEI,safety, HR policy, Project Management,Data collection, Information technology, Program management, oversees employees employee disciplinary meetings, terminations and investigations, succession planning,monitor adherence to internal policies and legal standards, report to senior management by analyzing data and using HR metrics etc. The Store HR Representative partners closely with store leadership and the regional HR team to champion the HR goals and strategies for the store. Software used (Excel, Word, Outlook, Powerpoint, Workday, Medallia and Kronos). Western Michigan's Meijer All-Team Call Facilitator and the Market Medallia SME The only SHRR with two gas stations, Thrifty outlet and Store 20 Meijer Blogger

Self employed/ supervisor - Grand Rapids, MI

July 2022 to Present

• Uploading content and blog posts onto different social media platforms or an online journal

• Following industry trends/monitoring social media channels

• Writing content using SEO keywords

• Collaborating with other Bloggers

• Performing web analytics/data analytics

• Maximising site traffic

• Gaining domain hosting familiarity

• Pitching ideas/innovative ideas

• Conducting thorough research

• Monitoring responses

• Leveraging different marketing techniques

• Requesting back links

• Meeting strict deadlines

• Writing email newsletters

• Inviting other bloggers to write guest posts

• Using Wordpress, Streamyard, Adobe Express and Zoom Customer Advisor/ Service Consultant

CarMax - Rochester, NY

May 2019 to April 2020

Service Consultant responsibilities include;

• scheduling repair appointments.

• greeting customers in service lanes,

• generating estimates,

• writing repair orders,

• and following up with the customer.

• Performed data entry for customer information

• Managed client records

• Provided policy and service information

• Answered general questions

• Responded to claim inquiries

• Responsible for cashier duties

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions Senior Human Resources Generalist

Center for Disability Rights - Rochester, NY

November 2017 to February 2020

• Implements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations; completing personnel transactions.

• Develops human resources solutions by collecting and analyzing information; recommending courses of action.

• Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.

• Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.

• Manages client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.

• Prepares reports by collecting, analyzing, and summarizing data and trends.

• Protects organization's value by keeping information confidential,used HRIS and ADP

• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. HUMAN RESOURCE COORDINATOR

Volunteers of America Upstate New York

March 2017 to November 2017

• Design and implement overall recruiting strategy. Develop and update job descriptions and job specifications.

• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc. Support Employee Relations including Problem Resolution, Policy Implementation and Performance Management. ADMINISTRATIVE COORDINATOR

Rochester Regional Health Ophthalmology - Rochester, NY February 2017 to March 2017

• Screens telephone calls and access for high-level position(s) deciding which individuals need face to face meetings, which can be refer to other managers or when possible, resolves the situation. Schedules and prepares for diverse and complex appointments, meetings and travel arrangements.In charge of social media management.

• Compiles, analyzes and summarizes data from multiple sources to create detailed complex documents, reports and high-level presentations.

PATIENT ACCOUNT REPRESENTATIVE

Rochester Regional Health - Rochester, NY

November 2015 to January 2017

• Identify problem accounts with payers; investigate and correct errors, follow-up on missing account information, and resolve past-due accounts.

• Answered inquiries by phone regarding past-due accounts and insurance guidelines; researched incorrect addresses for past-due accounts.

HEALTH INFORMATION MANAGEMENT TECHNICIAN

Rochester Regional Healthcare Hospital - Rochester, NY January 2011 to September 2015

Manage patient information and ensuring confidentiality is never breached. Responsible for receiving calls across a wide spectrum of individuals (doctors, law offices, insurance companies, and patients), elevating the request and ensuring the calls are directed to the appropriate places. Securing patient information and flawlessly submitting disability claims.

• 100% of disability claims submitted flawlessly and delivered on time.

• Only employee with work responsibilities designed to manage multiple tasks. OFFICE ASSISTANT

I provided patient medical charts for next day appointments. Located all charts for audits and subpoenas, converted all charts from paper to computer accessible. Department responsibility for all patient transfers.

• Received Certificate of Appreciation from coworkers and management.

• Promoted to Health Management Technician.

SHIPPING AND RECEIVING TEAM LEADER

Lowe's Home Improvement - Henrietta, NY

2008 to 2011

I was put in charge of training employees. Communicated to management on a daily basis, ensuring all directives from upper management was communicated to all employees. I consistently surpassed daily unloading quotas.

Education

B.S. in process

St. John Fisher College - Rochester, NY

Associate of Arts in Liberal Arts General Studies

Monroe Community College - Rochester, NY

Skills

• mentoring (Less than 1 year)

• Customer Service

• Customer Support

• Customer Care

• Call Center

• Recruiting

• Talent Acquisition

• Records Management

• Human Resources

• Performance Management

• English

• Microsoft Word

• Microsoft Office

• Human Resources Management

• Workers' Compensation

• Office Management

• Management

• Ophthalmology Experience

• HR Sourcing

• Filing

• Social media management

• Adobe Photoshop

• Management

• Customer support

• Leadership

• FMLA

• Data entry

• Meeting facilitation

• Kronos

• Blogging

• Succession Planning

• Workday

• Analytics

• Program Management

Additional Information

Skills

• Health information management * Customer focused

• Outreach program development * Youth mentoring

• Technical experience using Wordpress, Photoshop,Kapwing and Imovie.

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