Jose A. Sanchez - ad09rl@r.postjobfree.com

Chicago Illinois

773-***-****

https://www.linkedin.com/in/jose-sanchez-a3565242

Professional Summary

A self-motivated and highly personable Certified Scrum Master, with over 20 years of experience in IT, capable of executing and delivering results in challenging, fast-paced work environment. Proficient at developing and nurturing relationships with coworkers, customers, and staff at all levels. Detail oriented and analytical professional who takes pride in creating solutions for either technical or non-technical personnel. Frequently recognized for outstanding performance and possess the ability to rapidly master new systems, processes and equipment. I am also fluent in Spanish.

Technical Skills

Software: MS Office 365 (Visio, Word, Excel, Project, and PowerPoint), LOTUS Notes 8.5, PC Anywhere, Virtual PC, Symantec Anti-Virus, Nlyte, Maximo and JIRA. Solaris Oracle VDI. EMC Legato Back-Up software. Big Board, BMC Remedy and ServiceNow.

Professional Experience

LaSalle Network/Northwestern University, Evanston, IL March 2023 – June 2023

Project Manager

Review & understand statement of works and project contract to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars).

Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established project management procedures using MS Project on SharePoint and project workbook.

Responsible for leading a Project Kickoff meeting among technical engineers, Customer resources, Technical Support mgmt., Third Party resources (as needed)

Responsible for effective communication with customer including change orders and delivery, on-site visits (as needed).

Provide regular updates to Sr. Project manager including standard project review meetings, Engage Finance/accounting and purchasing department personnel as needed for capex purchases and/or equipment.

Review project status weekly to keep it on schedule financially, identify problem areas, and spearhead resolution.

Ensure that any scope, schedule, cost or change of terms are handled in accordance with the stated change order procedures.

Retain responsibility for resolving all project related issues.

Attend weekly team review of all projects and statuses and utilization. Raise any issues to management currently for escalation.

Prepare project reports as requested by Sr. Project Manager and Program Director. Keep accurate files and records of project status and activities via project workbook, Project Server and plan and change orders.

XSell/CVS Health, Buffalo Grove, IL April 2022 -March 2023

Project Manager

Experience with both Agile and Waterfall methodologies

Experience working on multiple projects at a time

Build detail activity plans for development and release of the deliverables and align with the Regional Implementation Lead directions, execute activities, and ensure deadlines are met.

Responsible for end-to-end project delivery, resourcing, and profit center management.

Drive organizational change taking full account of obstacles, opposition, and differing stakeholder priorities. Acts as a champion for business process changes; act behind the scenes to craft solutions for business problems related or tangential to the project.

Able to work effectively and efficiently toward goals in a complex, diverse environment with multiple and changing demands

Pro-active in developing and implementing solutions that significantly mitigate risk.

Demonstrate Critical Thinking & Problem-Solving skills

Demonstrates collaboration skills and techniques which appropriately define alternate solutions; resolve conflicts; and create lasting, productive partnerships with clients

Projects a credible lead image when strategically communicating and planning for change.

Fosters a productive relationship with executive level sponsors.

Communicates effectively with multiple multi-geographical, multi-functional groups

Demonstrated inter-personal skills, conflict resolution, and negotiating skills.

Ensures open communication across project team members

RHO/Leidos/Department of Veterans Affairs, Hines, IL April 2021 – April 2022

Project Manager

Conducted all aspects project initiation, planning, execution, and closeout per industry standards

Maintain a collaborative environment with key stakeholders(s).

Participate in the development of project standards, procedures, and quality objectives.

Communicate assigned responsibilities to project members for developing artifacts and performing project activities.

Review project management activities with VA Management on a periodic basis.

Review project-planning activities with the Project Team on a periodic and event-driven basis.

Produce high quality technical documents (technical writing skills).

Conduct formal project reviews with project sponsor at project completion and review all project products to confirm acceptance and satisfaction.

Conduct reviews with the Program Manager on a periodic basis.

Keep the Program Manager, Customer, and project team informed of the status of the project.

Develop and maintain detailed project plans, and Work Breakdown Structure (WBS) of the tasks required to execute the project.

Assisted with the decommissioning of all end-of-life equipment in Data Center.

Pyramid/Cognizant/AIM Specialty Health, Deerfield, IL October 2020 – April 2021

Project Manager/Office Manager/ IT Coordinator

Instituting protocols for the use of IT across departments and project

Provide advice on the most suitable IT choices

Act as link between end users and higher-level support

Provide technical support or train for systems and network

Collaborate with other professionals to maintain standards and functionality

Coordinate with staff work from home initiative

Assist in budgeting of IT expenses, including the purchase of new equipment and software when necessary

Saint Catherine Hospital, East Chicago, IN

Business Analyst January 2020 – March 2020

Worked with various stakeholders in Waterfall environment

Created Business Analyst job description

Held initial discovery meetings

Reviewed project requirements from Quick Base

Created Business justification document

Created activation document

Updated PMO SharePoint

Worked with Director of PMO to present projects to be presented to CEO council

Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business

Defining business requirements and reporting them back to stakeholders

AIM Specialty Health, Deerfield, IL

Infrastructure Project Manager May 2015 – September 2019

Responsible for over 15+ active technical infrastructure projects throughout all phases of implementation.

Lead a team of 20 associates across multiple locations in new floor buildouts, site refreshes, and data center upgrades/migrations.

Applied Waterfall management methodologies, tools, techniques and best practices to help AIM meet its strategic goals.

Acted as a single point of contact between vendors and AIM for IT projects

Oversee at a high level and kept track of a portfolio of 50-60 smaller scale projects within Network, Server, Storage and Desktop Support Teams.

Upgraded VMware Infrastructure from 5.5 to 6.5 using Agile/Scrum principles

Managed Work @ Home infrastructure setting up to 650 used to be trained on remote environments.

Set up of testing environments

Managed relationships with 3rd party vendors

Represented IT department in all change management issues

Ran daily Scrum/Agile meetings with IT staff members

Apex Corporation/Capital One, Volo, IL

Project Manager/Facilities Hardware Planner

July 2014 – May 2015

Participated in daily Scrum/Kanban meetings for upcoming projects.

Contributes to data center standards development and enforcement.

Acts as team lead for escalation of issues.

Contributes to operational improvements in performance.

Coordinates activities with customer IT and user departments to ensure the integrity of the environments.

United Airlines, Elk Grove, IL

Application Server Support Analyst

March 2014 – July 2014

Perform system administration tasks for Solaris, Linux, HP-UX, AIX, and all Windows environments.

Provided day to day operational support using HP monitoring tools; OpenView, Business Service

Management (BSM) and SiteScope.

Proactively monitoring system resources and services.

Recycling systems and or services to restore functionality. All incidents were assessed, triaged or escalated to provide swift resolution and in accordance with United's SLAs.

Provide support for monthly patching of Windows environment using HP Server Automation tool (HPSA)

Bank of America, Chicago, IL

Data Center Manager

April 1998 – February 2014

Worked with Senior Management and other lines of business on various projects

Managed the day-to-day activities of data center, server placements and all infra-

structure and hardware associated with the data center

Created “Best Practice Training” procedures for all incoming hardware installs

Worked hand in hand with various lines of businesses to determine their needs

and requirements for data center. Perform Level 1 remote hands-on assistance for clients on their equipment.

Familiarity with Data Center power, cooling, cabling, as well as other Infrastructure issues

Ensured the work was completed in accordance with the regulations of data protection

Education and Certifications

DeVry Institute of Technology Chicago, Illinois

Associates of Applied Science Degree in Electronics February 1995

Certified Scrum Master June 2020

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