Shanel Cummings

Islandia, NY *****

ad09rj@r.postjobfree.com

+1-631-***-****

To obtain a posi+on that will advance my professional skills while contribu+ng to the success of y our company

Work Experience

Call center advocate

Advantage Care Physicians

December 2019 to Present

• Register new pa+ents

• Verify insurance

• Request prior authorize+ons

• Request referrals

• Send pa+ent messages to care team and doctors

• Schedule appointments

• Request refills and An medica+on update

• Assist medical team with appointment scheduling and procedure scheduling as well as scheduling pa+ents for certain procedures and assis+ng them with connect thing with the correct department for procedures

• Also assis+ng pa+ent with a mul+tude of other tasks Owner / Stylist

Style by Shanel

January 2018 to Present

• Schedule client appointments, including follow up confirmation.

• In-person & telephone consultations. Examine and suggest quality hair, skincare and nail treatments.

• Process orders via telephone and electronic correspondence. Cosmetologist

Studio 91

September 2017 to February 2018

Cosmetologist

Prima-D Studios

October 2016 to September 2017

• Schedule client appointments & accommodated walk-in services.

• Cut, styled and dyed hair, including manicures and pedicures.

• Promoted and sold consumer products.

Customer Service Sales Representative

Cablevision

June 2010 to October 2011

• Greet customers warmly and ascertain reason for calling.

• Provided Customer Service to existing and new clients via phone and email.

• Assist with placement of orders, refunds or exchanges, including answering questions about services and product warranties.

• Update account information.

• Offer promotions and specials for customer retention.

• Worked with CSR Manager to ensure proper customer service was being delivered.

Direct Care Staff

LIDDSO

January 2008 to September 2009

Assisted children with their daily living skills, including meal preparation and administering medications. Education

supervision

Long Island Beauty School

January 2016 to December 2017

Skills

• Service oriented

• Interpersonal skills

• Strong communica+on

• Crea+ve

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