ELSIE A. ONASANYA

ad09pr@r.postjobfree.com Chicago, Illinois 60637 312-***-****

EDUCATION

Malcolm X City College, Chicago, IL

Associate in science- September 2019- December 2021

Governor State University, Chicago, IL

B.S in Health Informatics- Expected May 2025

CGPA: 3.7/4.0

Relevant Coursework: Business Management, Computer Programming I-II, Economics, Financial & Managerial Accounting, Calculus, Data & Information Management, Business Process Management, Enterprise Architecture, Project Management, Managing Organizational Behavior, Principles of Marketing, Management Information Systems, and Operations Management, Analysis & Design of Health Information Systems, Information Tech Project Management

CERTIFICATION

CCNP- Cisco Certified Network Professional

Certified Anti-Money Laundering Specialist (CAMLS)

Cybersecurity Certification

INTERNSHIP, AFFILIATIONS & EMPLOYMENT HISTORY

Intersect Healthcare and Appeal Masters Townson, MD

Intern (Association for Healthcare Denial and Appeal Management) June 2023- August 2023

Responsible for daily administrative tasks that include file management, proper handling of sensitive patient information (HIPAA), and organization of webinar documents.

Synthesized current business data to produce monthly reports, and polished spreadsheets, highlighting findings and creating statistical summaries.

Supported ad hoc requests for data mining, analysis, and report to assist the generation of hypotheses for network participants.

Motorola Solutions

IT Help Desk Technician (hybrid) July 2021- November 2022

Create, maintain, and update IT equipment in our asset tracking software.

Assist with IT onboarding of resources including new pc's, loaner pc's, IT

Training, etc.

Complete IT responsible tasks associated with off-boarding of retired resources assets.

Track all customer communication and users requests / problems in the Help Desk system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledge-base with standard resolutions as required.

Coordinate between other IT resources (internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers.

ALPHA KAPPA ALPHA SORORITY INC, Chicago IL

Administrative Assistant Temp December 2022- April 2023

Oversee administrative assistants in specific business units, including scheduling and time card reporting

Answer phones, organize visitor information, and direct clients to appropriate groups

Manage digital and physical filing systems for all departments

Perform ongoing clerical duties such as managing supply inventory, preparing presentations, organizing meetings, and arranging executive travel

Support marketing efforts by assembling and distributing print and email communications about upcoming campaigns

Manny’s Grocery

Cashier Team Lead March 2018 - February 2020

Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Communicated with customers and team members to solve problems.

Monitored areas for security issues and safety hazards.

Operated POS cash register and equipment to collect payments.

Trained team members on cash register operation and cash handling.

Controlled merchandise zoning and monitored compliance with merchandising guidelines Helped customers complete purchases, locate items and join reward programs.

Helped management develop employee improvement plans and motivate team members to continually improve.

Genesys Works

Young professional June 2018- August 2018

Learned how to use Cisco Packet Tracer and Microsoft

Performed hardware and software installation of Cisco routers.

Selected from an applicant pool of over 1200 junior high school students to participate in a rigorous professional skills and Information Technology training program for eight weeks during the summer.

SKILLS & INTERESTS

Programming Languages: Java (Beginner), JavaScript (Beginner)

Applications: Microsoft Applications (Excel, Word, PowerPoint, Access & Outlook)

Interests: Business Analysis, Finance, Marketing, Information Technology, Management, Digital Marketing, Project Management, Data Management

Skills: Inventory Management, Supply Chain Management, Written and Oral Communication, SQL (Intermediate), Adaptability, Alteryx, Pitch-Pro, Graphic Design, Data Analysis, Problem Solving, Time Management, Networking, Agile Methodology.

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