Jaclyn

Carter

Experience

August **** - Present

Treasury Analysis • Sr. On boarder • Synovus Bank, GA September 1988 – March 2010

Customer Care • Supervisor • IBC Family of Companies, PA September 1981-June 1988

Customer Care • Interviewer/Sr. Cashier• PECO Energy, PA Treasury analyst to all sales associates, Implementation & On- boarding to new business clients for Treasury banking products via online banking platform: ACH/Wires, Positive Pay, Remote Deposit, Sweeps, coding for analysis billing.

Call center Supervisor & Team Lead for 25+ representatives, for healthcare benefits, billing discrepancies, group & Medicare coverage, benefit enrollment, claim denials, provider services, ICD-9

& HCPS coding, claims adjuster.

Interviewer for clients applying for new electric/gas services, assist with payment arrangements of delinquent bills. Sr. Cashier for utility payments, balance ledger, open/closing of branch office, meter reader & collector representative of past due utility accounts. Education 1979-1983

Germantown High School, Philadelphia, Pa

• Graduate with Diploma & a GPA 3.9; exclusive Account Management course completed including Stenography. Professional Summary

A team contributor & works well alone with little supervision. Eager to learn & expand knowledge of new products, services & systems within a company’s expansion. Detailed oriented, quality assurance of work. Take accountability / ownership of actions taken & decisions made within my job performance. Adaptive & adjustable to all surroundings of changes within any company’s growth. Skills & Accomplishments

Call Center • Billing • Banking • Benefit Administrator • People Management • Medicare • Claims Coding • Payment Handling • Team Lead • Gateway • Sales Force • Excel Intermediate Trained 2 Call Centers for the Treasury Online Business Banking Platform at Synovus

Created Medicare Escalation Manual at IBC Family of Companies Created Cashier Training Manual at PECO Energy

Contact

260 Paden Cove Trail

Lawrenceville, Ga

30044

770-***-****

ad09p0@r.postjobfree.com

Hobbies:

Volunteer at P.A.W.S

Bowling, Cooking &

Action Movies