Sales Manager Supply Chain

ROBERT J. LYONS

*** *. ********* ***., #* – Royal Oak, MI 48067

ad09ov@r.postjobfree.com -- 248-***-****

Automotive sales leader with 18 years of personal production and management of both domestic and import teams. Under my leadership, dealers sold over 13,000 units resulting in sales of $560,000,000. I seek an opportunity to help transform a dealership into a market leader in sales and service using industry-leading innovative techniques that vaulted all of my previous employers to the #1 position in competitive rankings.

Summary of Skills / Accomplishments

Turned four different domestic and import dealerships into #1 in competitive rankings.

Designed Sales Compensation Plans that took consultant compensation from an average of $60K to $90K, yet resulted in higher gross profits to dealership than older plans.

Average sales close rate of 42% on personal sales and 35% managing sales teams.

Met budgeted goals during COVID pandemic and supply chain crisis.

Created new digital sales technology solution (before pandemic) which enabled customers to complete up to 70% of their car purchase online before ever visiting the dealership and meeting with sales.

Transformed all print media and TV promotion into digital solutions making website “more sticky” producing higher lead generation and sales.

Managed dealership through 18 month, multi-million dollar renovation with no showroom and no loss in sales production.

Awards / Recognition

VW – President’s Award for Sales & Service as Manager. Top producer for multiple months as sales producer.

Chevrolet – GM Master of Excellence Award for Sales & Service

Toyota – President’s Award for Sales Volume & Customer Satisfaction.

Volvo - Volvo Excellence Award for Sales & Service (one of top 25 dealers in North America). Recognized with a trip to Mexico with peers hosted by Volvo of North America.

Professional Experience

Lithia Motors / The Suburban Collection, Troy, MI 48084

Volvo - General Sales Manager / Retail Operations Manager 7/2016 - 9/2022

Promoted into position from Toyota Dealership.

Winner of two Volvo Excellence Awards – One of Top 25 dealers in North America.

Pioneered digital retail solution to dealership allowing customers to complete 70% of purchase before visiting dealership. Senior leadership directed 31 brands in 52 locations to follow my lead.

Customer satisfaction index rated top 5% in nation.

Store rated #1 in volume in the state of MI every year during my tenure.

Presented store results to the leadership at Volvo North American Headquarters at the request of CEO of Suburban Group.

Toyota – Sales Manager 7/2013 – 7/2016

Recruited to store to take sales manager position.

During first year, led store to #1 in MI out of 27 stores.

Achieved Customer Satisfaction Index of 98.2%.

Multiple year winner of President’s Award for Sales Volume & Customer Satisfaction.

Fox Automotive Group, Rochester, MI 48307

Bill Fox Chevrolet - Sales Manager 7/2013-7/2014

Promoted from Fox VW to reenergize domestic brand.

Raised volume of units sold to double every month during tenure with an average of 185 units per month.

Earned GM Mark of Excellence Award for Sales & Service.

Fox Volkswagen – Sales Manager 9/2004 – 7/2013

Led Store as top salesperson averaging between 30-45 cars per month

Promoted to Sales Manager.

Store became #1 in MI during 9 year tenure.

EDUCATION

Florida Atlantic University Focus: History

Boca Raton, FL 33431

Bryant University Focus: Communications

Smithfield, RI 02917

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