Elizabeth Taylor Douglas

OFFICE ADMINISTRATION SPECIALIST ACCOUNTING & DATA ENTRY PAITENT COORDINATOR

**** * ********** **, **** Park, TX 77536

832-***-**** ad09ot@r.postjobfree.com

SUMMARY

Experienced professional with a proven track record in managing a successful Mary Kay business for 11 years. Demonstrated expertise as an office manager, receptionist, contract surgery scheduler, patient coordinator/scheduler, insurance liasian. Adept at handling all monies including all surgical payments, copays, deposits, balancing checking accounts, accounts receivable, payables, payroll, including payroll taxes and data entry. Skilled in educating patients, coordinating medical care, scheduling procedures, and providing excellent customer service. Proficient in handling administrative tasks, managing inventory, and ensuring compliance with HIPAA regulations. Strong attention to detail, exceptional organizational abilities, and a passion for delivering high-quality care and thoroughly proficient with administative task. Effective in team leadership, training, and fostering positive relationships with clients, physicians, healthcare professionals and team members. Holds strong commitment to work ethics, professionalism, and high integrity for optimal results.

SKILLS

•Customer Service

•Inventory Management

•Product Knowledge & Sales Presentations

•Financial Transactions

•Team Mentoring & Training Programs

•Calendar Management

•Record Keeping & Scheduling

•Administrative Support

•Creating Quotes for Surgical Procedures

•Order Processing

•HIPAA Compliance & Vital Signs Assessment

•Electronic Charting

•Sterilization Techniques

•Sales & Liaison

•Patient Assessment & Medical Record Management

•Conflict Resolution

•Purchase Orders

•Information Management

•Visitor Management

•Call Handling

•Google Docs, MS Office Suite Knowledge

•QuickBooks & Documentation

•Cost-Saving Initiatives

•Leadership & Financial Management

•Fax, Copier, Scanner, Ten key

•Accounts Receivable/Payable

•Medical Record Retrieval

•Decision Making & Problem-Solving

•Organizational Skills

•Time Management

•Interpersonal Skills

•Adaptability

•Multitasking

•Insurance vVerification, Approval, Collection and Appeals

•Data Entry

EXPERIENCE

Brighton Senior Living Receptionist (Part-Time)

OCT. 2021-FEB. 2022

•Greeted and welcomed visitors in a professional and friendly manner, creating a positive first impression.

•Managed incoming calls, routing them to appropriate staff members and ensuring timely and accurate communication.

•Assisted residents and their families, with Hippa clearance, with inquiries, providing information and addressing concerns with empathy and professionalism.

•Maintained the reception area, ensuring it was clean, organized, and presentable at all times.

•Managed incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients.

•Kept accurate records of visitors, including sign-in and sign-out procedures, ensuring security and safety protocols were followed.

•Handled confidential and sensitive information with the utmost discretion and confidentiality.

•Resolved minor issues and conflicts among residents or visitors, demonstrating effective problem-solving skills and professionalism.

•Maintained a professional and positive attitude, fostering a warm and welcoming environment for residents, visitors, and staff.

•Stayed updated on facility policies, procedures, and activities to provide accurate information to residents and visitors.

•Received patients transported via ambulance to new rooms and updating daily records

Dr. Elana Geppert Contract Surgery Scheduler

MAY 2021- SEPT 2021

•Scheduled and coordinated surgical procedures with time efficiency and accuracy.

•Created orders and consents for surgical procedures, ensuring proper documentation and compliance.

•Liaised with physicians and families to coordinate medical care and ensure smooth transitions.

•Covered all front desk responsibilities when employees were unavailable, maintaining a high level of service and professionalism.

Mark S Barlow PA Mark S Barlow PA Houston, TX Medical Office Manager

Patient Coordinator/Scheduler/Cool & Tru Sculpt provider

April 2012-MARCH 2020

•Managed all accounts receivables.

•Managed all monies and deposits.

•Performed comprehensive patient assessments and conducted interviews to compile detailed and accurate medical histories.

•Provided comprehensive education and conducted interviews to address procedural inquiries, ensuring optimal satisfaction during initial consultations.

•Generated quotes, collected deposits upon scheduling procedures and collected complete payments two weeks prior to surgery or procedure.

•Generated and managed orders and consent forms for various surgical procedures, maintaining accurate documentation.

•Collaborated closely with physicians, healthcare professionals, and families to coordinate seamless medical care.

•Skillfully scheduled, estimated costs for, and administered a wide range of cool and tru sculpting procedures and surgical interventions, including post-operative follow-up appointments throughout the year.

•Demonstrated a compassionate focus on providing exceptional care and support to patients during times of illness or injury.

•Assisted in office-based surgical procedures, offering valuable support and contributing to successful outcomes.

•Pulled drains as needed for patients after procedures upon completion of under 20 units drainage over consecutive 24 hrs.

•Undressed, packed and redressed wounds as needed if Dr. asked.

•Efficiently covered reception desk responsibilities during staff absences, ensuring uninterrupted workflow and exceptional service. Greeting incoming patients, collecting monies for copays I already posted on calendar and answered phones.

•Organized and managed the retrieval of all charts for the weekly clinic, streamlining administrative processes.

•Demonstrated a strong commitment to maintaining HIPAA compliance in all aspects of medical record management.

•Expertly roomed patients, recorded vital signs, and seamlessly transferred data to electronic charts, ensuring accurate and accessible medical information.

•Meticulous sterilization of all rooms and equipment, adhering to stringent infection control protocols.

•Successfully promoted and sold various services, enhancing patient satisfaction and contributing to revenue growth during injectable effects and initial consultation.

•Effectively communicated treatment plans and payment options, ensuring patients had a clear understanding of their healthcare journey.

•Ensured all medical patients had insurance through verification, if not quoted price of office visit using ICD 10 codes.

•Ensured patient files were meticulously pulled and insurance coverage verified before scheduled appointments and approved.

•Collaborated closely with patients to facilitate efficient scheduling of tests and procedures, optimizing the patient experience.

•Conducted thorough reviews of medical charts and served as a reliable liaison between patients, doctors, and hospitals.

•Entered all insurance payments, collections and appeals as needed.

APRIL 2012 - DECEMBER 2015 was Office manager until Dr.Wife rejoined the practice in 2015

•Recruited, assembled, trained, and supervised a team of 6 administrative office staff members.

•Implemented streamlined workflow processes, monitored daily productivity, and introduced modifications to enhance the overall efficiency of office personnel and activities.

•Responded to inquiries, resolved issues, and escalated matters to management personnel to ensure optimal satisfaction.

•Coordinated and scheduled surgeries for multiple surgeons, efficiently managing the booking of operating rooms.

•Reviewed and promptly forwarded medical records to other physicians upon request.

•Collected accurate personal, billing, and medical information from an average of 10 patients per day.

•Cultivated a highly efficient and reliable administrative team through ongoing coaching and motivation.

•Professionally welcomed customers, providing friendly and knowledgeable assistance.

•Supervised inventory management and office supply procurement.

•Maintained well-organized documentation of prescription refill information for a two-physician office.

•Managed executive calendar and facilitated the coordination of weekly project team meetings.

•Located, checked in, and retrieved medical records for appointments and completed patient charts.

Honey Bee Ham and Deli Deer Park, TX Office Manager

MARCH 1991 - AUGUST 1996

•Managed office with 6 employees.

•Responsible for Accounts Payable, Accounts Receivables, Payroll using Quick Books and all Tax Payments manually.

•Reconciling 2 checking accounts.

•All Banking.

•Managed Inventory, ordering and receiving.

•Answered phones.

•Data entry.

•Worked register during lunch rush.

•Ensured all equipment in office and kitchen were working properly and scheduling repairs if necessary.

EDUCATION

Deer Park High School South Campus Deer Park, TX 2.67 GPA

ACCOMPLISHMENTS

•Implemented a comprehensive reorganization strategy to streamline and efficiently manage a database of more than 500 patient charts

• Oversaw and guided a dedicated team of six staff members.

•Achieved a remarkable 30% sales growth within two years.

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