Sandra Ramirez

**** *. *** ***** ~ Harlingen, Texas 78550

(956) 893 - 2658 ~ ad09os@r.postjobfree.com

~ TYPE THE POSITION YOU ARE APPLYING FOR HERE ~

Type the skills that you have which would make you the best candidate for the position you are applying for.

Core Competencies Include:

~ EDUCATION ~

Bachelor of Science (In Progress); Major: Applied Behavioral Science

University of Arizona Global Campus – Chandler, Arizona

Certificate of Completion (2000); Major: General Studies with certificate in Nursing Assistant

Texas State Technical College – Harlingen, Texas

~ PROFESSIONAL EXPERIENCE ~

Shipt (Instacart) – Harlingen, TX 2017 – present

Shopper

Responsible for selecting items on the customer’s order list.

Ensure that items meet the customers’ specifications and quality standards.

Responsible for paying for items and handling any returns or exchanges as necessary.

Deliver customers’ orders to desired locations.

Follow all delivery instructions and guidelines provided by Instacart and the customer.

Maintain accurate records, including the items purchased and the cost of each.

Report any issues or discrepancies to Instacart.

Provide excellent customer service, including responding to customer inquiries and concerns in a timely and professional manner.

Maintain a clean and organized workplace environment to ensure safety and efficiency.

Adhere to all local laws and regulations.

Practice Pointe – San Antonio, Texas 2014 - 2017

Receptionist

Provide top-notch customer service to all residents, family members, vendors, and employees.

Answer telephone, transfer calls, take and deliver accurate messages.

Distribute resident and office mail.

Fax and photocopy documents as requested.

Assist with maintenance of files as needed.

Maintain front desk and lobby areas, ensuring they are clean and free from clutter.

Prior experience working in senior living or other healthcare environment is preferred, but not required.

Ability to communicate effectively with residents, families, and the general public.

Compassion and desire to work with the elderly.

JP Morgan Chase – San Antonio, TX 2010 – 2014

Customer Service Representative

Work in a call center environment that requires 100% phone-based customer interaction.

Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.

Communicate with customers in a metrics driven-environment.

Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.

Take ownership of each customer interaction while treating them with respect and responding with empathy

Work both independently and in a team environment

Abide by all applicable regulatory and departmental practices and procedures.

Provide support services for students experiencing mathematics difficulties.

Provide appropriate instructional interventions for identified students.

~ REFERENCES ~

Available upon request

Clerical

Train Personnel

Leadership and Team Building

Workshop and Seminar Presentations

Management

Organizational

Customer Service

Supervision

Contact this candidate