Carl A. Henderson

ad09oe@r.postjobfree.com

Continuous Process Improvements (CPI) and Innovation Management Profile:

Results-oriented leader with 30 years of experience providing strategic and creative management in areas of Operations, Value Stream Mapping, Process Flow Tools, Human Resource, Supplier, Inputs/Requests, Process, Outputs/Requests, Customers (SIPOC), Unit Deployment Management (UDM), Training, Projects and Program Management, and Process Improvements. Highly focused visionary with experiential knowledge in the Define, Measure, Analyze, Improve, and Control (DMAIC) process, Self-Inspection/Assessment programs, CPI, Quality Assurance Evaluation, Six Sigma Green Belt and Lean Staff training. Strong capacity to foster a teamwork environment and motivate team and individual members to achieve personal and organizational goals.

PROFESSIONAL HIGHLIGHTS

Bach/Masters Degree:

Bachelor Degree in Biochemistry (2001), Roche University, Sarasota, Fla

oGraduated Cumlade (GPA 3.7)

Bachelor Degree in Healthcare Management (2013) Southern Illinois University, Carbondale, Ill

oDean’s List Graduate (GPA 3.8)

Master’s Degree in Healthcare Administration (2015) North Central University, Prescott Valley, AZ

oNational Honor Society (GPA 3.8)

Master’s Degree in Human Resources Management (2015), Prescott Valley, AZ

oNational Honor Society (GPA 3.8)

Certificates:

Certificate in Project Management (University of Syracuse)

Certificate in Professional in Human Resources (PHR) (University of Syracuse)

Certificate in Six Sigma (University of Syracuse)

Certificate in Bio-Ethics (Georgetown University)

Certificate in CPI, 5 Day Course/59th Medical Wing, JBSA-Lackland, AB, TX

Job History

January 2017 – May 2023 40hrs/Wk

Continuous Process Improvement (CPI), P4 Initiatives, Innovations: 502 Installation Support Group (ISG), JBSA Lackland AFB, Texas, 78256

Role model for excellence; Embed CPI within JBSA organizations and developed sustainable CPI / LEAN practices within the business community. Guided leadership in creating an environment for learning, team goal alignment and accountability; identified and removed barriers to these objectives

Installed Six Sigma / CPI processes to cement the development of new process and business systems requirements

Applied fundamental database relations and design for Six Sigma methods

Collaboratively worked directly with ISG Commander’s Executive officer; partnered with a skilled group of information technologist, directed a group wide process improvement with evaluations focused on eliminating deficiencies, facilitated project compliance that helped commanders develop efficient operational strategies

Orchestrated and delivered thorough briefings on Private Private Public Partnerships (P4), JBSA Strategic Business Alliance/LOE3, and Innovations; resulted in critical internal and external wing-level reports; positively affected time-line completion and the smarter expenditure of 100s of millions of JBSA dollars

A Change Management agent, marshalled targeted project completions and finalizations via Facilities Board. BCAMP goals attained; JBSA bases gained over $150M in infrastructure support

Guided 502 CE’s Fire Department in implementing a CPI 8-step process, restructured $90K of over-stocked hazardous material equipment into a streamlined distribution unit for all of the JBSA response teams

Mediator for Civilian Retirement working group, enhanced the retirement process; provided leadership a six month earlier notification of member retirements

Mentored functional and cross-functional teams to identify opportunities for improvement, structured data gathering, analyzed, developed and implemented improvements and innovations; used statistical analyses as a waste removal technique

Catalyst for business units in new product and service initiatives; through expert methodology and as a conduit for the most critical innovation teams across the wing

Architect for review, research and use of linear regression models to describe relationships between dependent and independent variables; proved useful in explanation of marginal and conditional distributions.

Skillfully directed project teams to generate ideas; set up and ran concept generation platforms, format-jam sessions and instigated internal/external crowd-sourcing for the benefit of mission proliferation

Jan 2006 – Jan 2017 40hrs/Wk

MICT, Transition Assistance Manager, Records Management FARM, Unit Training Manager, Keesler AFB, Medical Center, Biloxi, Mississippi/502/CES, JBSA-Lackland, Texas

As Farm over the six bases of the JBSA civil engineering squadron, analyzed health of overall program, revived all critically deficient systems, resulted in increased proficiency from 45% to 100% compliance.

Scheduled and coordinated training for over 30 would-be records custodians; every section’s primary role fulfilled with a back-up; squadrons went from inspection failure to passing in four months.

Inspected and mentored over 40 custodians and their area personnel; enhanced over-all training by 70%, exceeded AETC Record’s Management inspection standards.

Increased records training with custodians and Chief of Records (COR); improved training from 30% to 100% compliance

Directs education programs and ensures ongoing awareness of Air Force Smart Operations for the 21st Century (AFSO21) problem solving model and other quality methods/tools for MTF staff and organizational leaders to facilitate quality initiatives.

Jan 2001 – Dec 2005

Personal Financial Management Program (PFMP), Transition Assistance Manager Unit Deployment Manager (UDM), Reports of Survey (ROS) Manager, Unit Training Manager (UTM), Ramstein AB, Germany, Geilenkirchen, NATO AB, Germany

Base Unit Deployment Manager for Ramstein’s medical clinic during 911, organized/guided the processed over $1B in equipment and supplies in response to 911

Directly responsible for accounting for a deployment of $55M in medical and non-medical equipment for the largest medical clinic in Air Force

As Report of Survey (ROS) manager, researched/recovered $75M in medical/dental equipment; restored dental equipment account to 97% on-hand accountability.

Mitigated the charge of fiduciary liability assessment as a result of ROS performed; over $13M of financial obligation averted.

Plans, organizes, directs, and implements all facets of the MDG’s performance improvement, risk management, compliance, and credentials programs with standards published by an approved civilian accreditation agency, such as The Joint Commission (TJC) or the Accreditation Association for Ambulatory Health Care (AAAHC)

Managed clinical quality data review/collection and analysis for all MDG specialties.

oDirected the evaluation/edit of Standard Operating procedures (SOPs) and Technical Orders (TOs) for all areas of the MDG

oOver 20 clinics/units affected with enhanced procedures and processes, $25M of inventory, process improvement that results in a more exacting execution.

oHundreds of TOs and SOPs edited, reviewed and or updated, over 57% increase of efficiency, safety and production within compliance standards

Developed MDG goals and objectives that integrate Performance Improvement and Quality Management standards for seven hundred civilian and military personnel.

Directs the research, interprets, analyzes and applies civilian accreditation agency standards, as well as DoD and AF regulatory policies and guidance.

Provides guidance, consultative, and facilitator services to key departments, to achieve performance improvement goals and overall clinical quality objectives.

Conducted studies, reviewed vital clinical/business indicators, analyzed findings/trends, made recommendations for best options to affect organization-wide quality outcomes.

Applied deductive reasoning skills with diplomacy. Advised the Medical Group Commander (MDG/CC) and all MDG staff on CPI of existing and new healthcare processes.

Help transition over sixty newly arrived families to Germany; facilitated housing searches, instrumental in helping military and civilian spouses secure occupation.

Subject matter expert (SME) when it came to finding and negotiating quality housing for countless families.

Very accomplished speaker, able to deliver crucial information at base-wide new-comers orientation. Made vital information easy to digest and easily remembered by pairing information with memory pivot points

Fiscally responsible and superb financial director; restructured over forty budgets, kept the family economically in the black

Transitioned new arrivals from cozy surroundings to a entirely different environment; got them acclimated to a foreign country and productive in weeks

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