**** ********* *****

Waterford, MI *****

734-***-****

ad09n5@r.postjobfree.com

Daryl Adrian

Objective

Dependable, detailed technical service supervisor with project management experience and a strong automotive background seeking position in automotive technical/insurance industry. Outstanding personal skills including exceptional customer service, strong time management and organizational skills, ability to multi task and handle competing priorities, and ability to open doors when initiating “cold calls”.

Experience

July 2022–Present Ford Motor Company Dearborn, MI

Ford Service Information and Training Coordinator

· Report a Problem (RAP) Project:

oOEM service information and training team receives issues/concerns from users (engineers and automotive dealer service technicians) of the workshop manual, wiring diagrams, service labor times, training and other dealer publications through a database system called Report A Problem.

· Training course parts, tools, and supply management:

oOEM service information team designs and develops specialized dealer technician training courses to support technician competency, technician retention and support warranty policy and procedures. Some of these courses require hands on workstations and/or on vehicle “bugs” that require vehicle parts and tools.

Responsibilities:

· Maintain the RAP concern/case issue list by publication type.

· Generate regular reports to support management reviews using RAP system and Microsoft Office tools.

· Work with Engineers and Suppliers to ensure RAP concerns/cases make it through the workflow on time to meet the RAP days to close metric.

· Escalate RAP concerns/cases that are late or not progressing through the workflow system in order to meet the RAP days to close metric.

· Order and track the shipping of training course parts, tools and supplies according to each course plan.

· Create and maintain tracking sheet as parts, tools and supplies are ordered, received and shipped to training facilities.

· Work with training leads, merchandisers and suppliers to address backorders, shipping delays, or other procurement issues to ensure material arrives on time to support course timing plan.

May 2015–June 2022 Ford Motor Company Dearborn, MI

Ford QVM (Qualified Vehicle Modifier) Program Liaison

Worked closely as Ford QVM Engineering Liaison between Ford OEM Commercial Truck engineering and aftermarket upfitters, outfitters and modifiers who built on Ford commercial trucks. Vocations supported include but not limited to, motorhome, transit/school bus, mobility, ambulance, police, alternative fuel, ship through and electrification.

Manage Ford QVM program schedules (230 participating upfitters) and status reports for annual quality assessments. Reports include status for QVM rating forms, certificates, and agreements/contracts between Ford and QVM’s. Also, visited upfitter production facilities along w/Ford truck assembly plants.

Uploading data for stretched chassis facilitating shuttle and motor home modifiers. Formulate and distribute annual certificates. Instrumental in assertively tracking down Ford engineering personnel to resolve modifier/customer needs/wants.

Research and identify upstream program model product changes (future), content description and launch timing. Roll out the changes to the QVM participants.

Attend annual work truck, motorhome and bus shows including the NTEA every spring supporting Ford and the Ford QVM participants.

Support the Ford Body Builders Advisory Board hotline including technical reviews of bulletins and other technical publications supported on the website.

Jan 2010–May 2015 Adrian’s Collision Centers Southfield, MI

Automotive Collision Shop Manager

Write and review damage repair estimates utilizing CCC1, Mitchell or Audatex tailored to the applicable insurance company standard.

Assign work to production teams and monitor daily production of all assignments.

Manage body shop parts inventories.

Handles customer concerns as high priority with high level of customer satisfaction.

Establish and maintain good working relationships with insurance companies and both our internal and external customers.

Keeps open channels of communication with customer on daily basis.

March 1991–December 2009 Roush Technical Services Allen Park, MI

Technical Author and Project Manager - Automotive Publications

Organize material and complete writing assignments for new model car and truck service manuals according to set standards regarding order, clarity, conciseness, style, and terminology.

Edit, standardize, or make changes to material prepared by other writers.

Co-author with engineering, vendors, and plant personnel to establish technical specifications and to determine subject material to be developed for publication.

Select photographs, drawings, sketches, diagrams, and charts to illustrate material.

Review published materials and recommend revisions or changes in scope, format, and content.

Analyze developments in specific field to determine need for revisions in previously published materials and development of new material.

Maintain detailed, resourced project schedules.

Managed 15-25 technical authors, technical illustrators, and editors.

Upstream project manager for future Ford new model car and truck technical service programs.

Collect, review, research and distribute engineering data (PDL’s, Technical Service Bulletins [TSB’s], and upstream program sheets) to the applicable functional team in publications (workshop manuals, wiring diagrams, parts, special tools, recall, and owner guides).

Skills and Qualifications

Proficient MS Office computer software skill set including Word, Excel, Outlook, and Microsoft Project.

ASE Certification; Re-Certify Upon Request.

AutoCAD Exposure (Ford CP3/Team Center)

Fifteen years’ experience in a Tier 1 automotive supplier (Roush) specifically in publications with eight years as a technical author and team leader and the remainder as a project manager.

Specifically scheduled and developed the new model car, light and heavy truck workshop repair manuals (Ford including International medium truck and Freightliner heavy truck Joint Ventures. I also worked on the implementation of our quality system (ISO 9001) including our standard operating procedures and work instructions while monitoring our quality standards.

Interface closely with engineering to ensure accuracy of procedures including illustrations while adhering to strict deadlines.

Scheduled & documented vehicle disassembly and assembly procedures while working closely with engineering including validation and review sign-off process for both workshop manual and the owner guide procedures.

Scheduled and procured prototype vehicles utilized for the development of the workshop manual and service labor-time repair procedures.

Strong oral/written communication skills.

Effective negotiating skills.

Collision estimating software experience in CCC One, Mitchell and Audatex.

Education

Motech Technical Education Center Livonia, Michigan

2 years of Automotive Service Training (Class Room and Hands On)

Schoolcraft Community College Livonia, Michigan

Continuing education classes including software classes

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