Sabrina Jackson

Tamarac, FL *****

ad09ma@r.postjobfree.com

+1-954-***-****

· Sale and Training Manager experience. Responsible for overseeing training and development and also staff development for many business models.

· Successfully delivering Sales and Customer Service and Change Management trainings based on the ADKAR model; as well as many other subject matters.

· Training, Instructional Design and Quality executive with an excess of 15 years of experience in positions of progressive responsibility and known for superior ability to develop, train, and sustain top- performing sales and customer service teams within Contact Centers, outsourcing, captive internal, and virtual environments .

· Highly successful in implementing Career Paths, Leadership Training, and in Curriculum

· Develop Performance Success Improvement processes for low performers that encourages for success.

· Responsible for an enhanced New Hire process that positively targeted retention turnover.

· Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.

· Facilities training to staff of small businesses to ensure that companies are satisfying a “customer experience “ that is pleasing for their Clients and brand boosting strategies.

· Strong organizational skills responsible for planning and management of company events and production.

Work Experience

Sales Manager

XpressGuards - Fort Lauderdale, Fl

October 2022 to Present

· Responsible for leading 3 Sales Supervisors as they manage 15 sales agents and coach them to meet KPI’s (Key Performance Indicators) and increase company revenue monthly of over 500K

· Responsible for Hiring and training Sales Managers for the corporate headquarters in direct partnership with the Human Resources department.

· Helping task hired agents and Sales supervisors to meet the sales quotas by adjusting the performance quotas appropriately.

· Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.

· Present sales, revenue, and expense reports and realistic forecasts to the management team.

· Design and implement a strategic business plan that expands the company’s customer base and ensures it’s strong presence

· Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

· Monitor and analyze performance metrics and suggest improvements

· Prepare monthly, quarterly and annual sales forecasts.

· Consistently exceeding expected production and assisting corporate level Management on ideas for marketing to generate new sales leads.

· Provide continuing professional development for the sales teams and oversee facilitation. Event Manager

Press Release Marketing - Fort Lauderdale, FL

March 2018 to Present

• Organize Vendors and Establish future relationships for the company in future use.

• Negotiate costs and services with vendors; book event space, arrange food and beverage, order all supplies/decorations, and coordinate audiovisual equipment & operation.

• Facilities training to staff of small businesses to ensure that companies are satisfying a “customer experience “ that is pleasing for their Clients and brand-boosting strategies.

• Support Clients and Caterers and other hired vendors on detailing and event execution for both corporate and social events.

• Aptitude for handling high-volume, high-profile Clients

• Social tables event diagramming experience through planning software.

• Data entry and record keeping Which includes correspondence, reports, event orders, invoices, contracts, internal forms, and schedule of events

• manages multiple functions and deliver results in a demanding, fast-paced environment.

• Strategically detail events to ensure smooth operations, food integrity, and timely event execution.

• Successfully upsell clients during the detailing process.

• Be the onsite point of contact alongside the team

• Assist with any other duties as requested by the General Managers, Executives (Director of Sales and Marketing, as well as Director of Catering)

• Collaborated with my team and peers to identify enhancements to fraud rules and strategies, workflow, and efficiency.

• Planned the City of Fort Lauderdale’s Florida International Trade Expo .. Led Event Management. Hosted Leaders from over 20 outside Countries as they use Fort Lauderdale as a Mecca to discuss bringing business to the USA.

• Manage the follow-up with vendors, sponsors, and staff members following each event. Sales Manager

Engagent Health - Plantation, FL

January 2021 to January 2023

• Responsible for overseeing daily operations for the sales department. Responsible for the management of 35 Insurance agents in sales and service to their customer's Medicare benefits and or different health plans.

• Recruiting agents for Annual enrollment periods that are contracted thru the company to staff to take Client phone calls.

• Support for multiple levels of Managers to complete the staff and to improve business operations.

• Manages assigned staff, including establishing workloads; prioritizing work assignments; evaluating employee performance; developing, implementing, interpreting, and enforcing policies and procedures; resolving staff issues; making hiring or termination decisions/recommendations; and administering disciplinary action as required.

• Sale of health insurance to Medicare and Medicaid eligible members.

• Quality control monitoring, listening to agents to ensure the use of call flow and delivering feedback.

• Providing coaching and training to agents thru quality monitoring metrics. Specifically, the enrollment of Humana Medicare Beneficiaries, Responsible for training and development of Agents during these enrollment periods. Currently Annual Enrollment ( AEP) or Special Enrollment (SEP) or Initial Enrollment (IEP).

• Comply with all PCI Compliance and company policies.

• Handles or escalates systematic issues related to policies, pricing, software and hardware

• Reports to direct supervisor on KPI progress and evolving trends. Trainer/Facilitator

Great Health Works - Fort Lauderdale, FL

July 2010 to September 2018

· Prepare hard copy training materials such as module summaries, videos, and presentations.

· Partnered with the company’s different departments and business units to provide proactive personnel, leadership, and skills development programs to all employees.

· Coach Trainees in real-time to ensure the training material is effective.

· Review each department and create the company Standard Operating Procedures and advising management of each department of any possible risk.

· Responsible for following up with the common business processes and transactions to ensure company is adhering to policy.

· Trained all agents on policy and procedure to make sure each department is in compliance with companies’ legal policies and procedures.

· Instruct Product Knowledge for New Hire Trainings. Education

Associates Degree in Business Administration

Florida Community College of Jacksonville - Jacksonville, FL 1992 to 1992

Skills

• Excellent Communication Skills

Written or Oral communication skills

Leadership Skills

Training Facilitator

Compliance

Event Coordination Skills

Microsoft Suite Intermediate knowledge

Multitasking

Great Interpersonal skill.

Dependable and timely

Awesome Organizational skills

Attention to Detail

Team Player

Inbound and Outbound Call experience

Corporate Meeting Organization

• Events Management

• Insurance Sales

• Employee Evaluation

• PCI

• CRM Software

• Oracle

• B2B Sales

• Presentation Skills

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