MICHAEL R.

RACKARD

*** ********* ****

Davenport, FL 33837

407-***-****

ad09lv@r.postjobfree.com

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in customer and support services.

SKILLS

WORK EXPERIENCE

• Lightroom

• Photoshop

• More than 9 years

successful experience in

customer and support

services.

• CIT Certified

• Excellent working

knowledge of Microsoft

Excel, Word,

PowerPoint, and report

writing.

• Train, motivate, and

supervise employees.

• Leadership

• Strong organizational

and active listening skills

• Strong speaking and

telephone skills.

• Fast learner, confident,

problem solver, and

energetic work attitude.

• Awarded many

customer service

awards.

Correctional Officer Orange County Correctional Department Orlando, Fl. --- 09/2015-Current

Supervises inmates to prevent altercations, intimidation or illegal acts, intercedes when necessary, and to ensure the safety of the facility and other Correctional staff and inmates. Maintains accurate count and current location of all inmates and Youthful Offenders assigned. Completes and maintains required records, logs and reports. Performs cell and body searches as required. Ensures safe, secure and orderly movement of inmates throughout the facility. Performs security and safety checks throughout the facility. Acquires knowledge of all emergency plans and procedures and maintains emergency equipment. Youth Care Worker/Correctional Officer, Sequel Youth and Family Services, Osceola Juvenile Detention Facility, Sex Offender Program. Kissimmee, Fl. --- 06/2014-09/2015 Supervise residents in their daily routines, providing rewards and consequences as prescribed by program’s behavior

management. Maintain routine order in area units and during activities. Conducts groups to address issues according to Positive Peer Culture standards and results in positive change for residents. Transport residents to on/off campus activities and maintain resident count. Interacts with residents in a therapeutic

• Academic counseling

to over 40 kids.

• Counseled young adult

sex offenders.

• Acquired security “D”

License.

• First Aid Certified

• CPR Certified

• Transportation driver

• Community service

volunteer

• Master Control

Operator

• Acting Supervisor

and professional manner to promote positive change. Completes other reports, assessments, and reviews as assigned in a thorough and timely manner. • Completes all in service training on time and remains current in PREA, CPR, First Aid, Environment of Care, Documentation Standards.

Knights Inn Orlando

Engineering

Orlando, FL. 04/2013-2015

•Responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees

•Make repairs to hotel air conditioning system: change filters, clean coils, replace motors

•Perform preventive maintenance on all equipment including HVAC-Heating Ventilation and Air Conditioning, electrical, etc.

•Replace and program televisions as needed

•Replace light switches, light bulbs.

•Perform furniture repair

•Perform plumbing repairs.

•Understand and be able to read blueprints and wiring diagrams

•Maintain repair and preventive maintenance records

•Perform and maintain work to local, state and Federal codes

•Clean swimming pools and spas

•Paint designated areas

•Repair all types of wall coverings

•Repair and program hotel electronic lock system

•Take initiative, including anticipating guest or operational needs

•Perform other duties as requested by management

Walt Disney World, Disney’s Art of Animation Resort, Bellman/Overnight Supervisor Orlando, Fl. — 03/2008-09/2013 Provide impeccable guest service. Train, educate, and mentor all new employees on job responsibilities, policy and procedure, and bell services protocol. Provide support to guests and cast members by answering and monitoring phones,

dispatching/routing calls, and troubleshooting emergency situations. Resolve guest’s complaints, issues, and concerns by listening, understanding, and taking action immediately. Monitor all employee tasks to ensure guest satisfaction and efficiency. Sorting, processing and delivering luggage to guest’s rooms. Front Service Clerk, Loss Prevention, Floor runner, Publix Orlando, Fl. — 08/2005-05/2011

KEY SKILLS

• Budget management

• Excellent listener

• Friendly, courteous, &

service oriented

• Poised under pressure

• Staff training &

coaching

• Recruiting & hiring

talent

• Quality assurance

• Solid written & verbal

communicator

Cashier, stocked products. Organized front service and stock room. Greeted and assisted guests with merchandise. Dealt with numerous guest situations and provided the best customer service by keeping an open mind and acting promptly to resolve all issues. Trained new employees, assigned work tasks, monitored, inspected and provided feedback on all

assignments. Monitored and enforced all employee and customer theft. Assisted guest and employees with questions, concerns and confidently handled all store conflict. EDUCATION

Dr. Philips High School High School

Diploma May, 2006

Mid-Florida Tech-Orlando, Fl.

Marketing Certificate August 2006

Valencia College Orlando, FL

Criminal Justice Certification

September 2015

References Available upon request.

Contact this candidate