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Client Services Operations Professional

Location:
Chicago, IL
Posted:
November 18, 2023

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Resume:

JAY B. THOMAS

**** **** ** *** ***, Waukegan, IL 60085 224-***-**** Jay.Thom507@gmail,com

SALES/ OPERATIONS PROFESSIONAL

A dynamic leader in Sales with a trac006B record in preparing sales forecasts, collecting, and analyzing data to evaluate current sales goals in the team; knowledge of researching and evaluating current economic conditions that may affect the organization's ability to sell its products and services in the industry. Assists in the development of sales quotes, P&L’s, and forecasts for the sales team; recommends changes to current sales techniques and ideas, procedures or promotional efforts based on market research and new trends across present industries; familiar with standard concepts, practices, and procedures within the field; relies on limited information and judgment to plan and accomplish goals; works well under pressure to meet deadlines. KEY SKILLS

• Microsoft Office Word, Access, Excel

• JD Edwards

• SAP

• Lotus Notes/ 123

• IMS

• MS Project, PowerPoint, Outlook

• Cross Functional Team Leadership

• Client Services

• Marketing

• Salesforce

PROFESSIONAL EXPERIENCE

Abbott Laboratories Gurnee, IL

Sr Master Scheduler / Logistics Planner August 2022 to June 2023

• Created master schedule to manage the production of all finished goods.

• Coordinated weekly meetings with supply planners to ensure MPS accuracy to plan.

• Participated in morning and afternoon logistic meetings to schedule inbound and outbound freight totaling 30MM Covid-19 BinaxNow units per month.

• Managed carrier dock time to reduce carrier TONU “Truck ordered not used” fees. Akorn Pharmaceuticals Lake Forest, IL

Sr. Demand Forecast Manager April 2014 to March 2022

• Prepare aggregate skill level forecasts for approximately 645 items between 3 business divisions.

• Develop New Metrics and reports to improve accuracy of sales forecasts.

• S&OP sign reporting at the Executive level. Reports are presented in monthly meetings to COO and VP of Operations.

• Works with manufacturing, contracting, sales and finance divisions to identify different inputs and promote cohesive strategies.

Dart Corporation (DBA Solo Cup Company) Lake Forest, IL Senior Sales Analyst June 2012 to April 2014

• Managed and maintained Regional and National accounts with annual sales of 16.2MM

• Managed (26) Food Service / National accounts working with supply chain and production to ensure accurate and on-time customer orders.

• Daily maintenance in SAP platform updating customer pricing based on cost change.

• Provide bi-weekly financial and sales reports to Market Managers.

• Responsible for creating test plans and testing for SAP configuration changes.

• Responsible for creating detailed quarterly P&L’s for Territory Sales Reps. Jay B Thomas – continued – Page 2

Old World Industries Northbrook, IL

Senior Sales Analyst August 2004 to April 2012

• Managed thirty-two (32) National accounts and worked with account buyers and overseas (Asia Pacific) domestic manufacturers to ensure the supply of products and services with annual sales of 22.8MM, pricing information and delivery via SAP.

• Responsible for participating in sales conferences / meetings, organizing and setting up trade show displays.

• Participated in providing product evaluations.

• Ensured in detail that all SAP databases are analyzed and monitored to ensure container integrity, bill of ladings, accurate product and quantity.

• Responsible for analyzing and reporting performance metrics for sales of daily, monthly, quarterly and year- end numbers that include bookings, forecast and performance against quota, product and market segments.

• Worked with marketing manager to refine outreach efforts to develop strategic markets. Eagle Test Systems Buffalo Grove, IL

Technical Support Analyst February 2001 to July 2004

• Responsible for servicing the largest client repair account.

• Resolved all International and Domestic requests for pricing quotations.

• Provided quarterly and monthly repair cost reports for 48 separate client locations.

• Created database for tracking client resource failures to minimize the replacement of duplicate semi- conductive boards; Reported results directly to Vice President of Operations.

• Coordinated with Reid Service Engineers to reduce set up and/or repair times for trouble shooting client problem areas for new and existing test systems.

WW Grainger Lake Forest, IL

Field Support Analyst March 1997 to January 2001

• Processed 100+ sourcing quotes daily for products not sold by the company.

• Identified, tracked and resolved daily technical issues for PC site users.

• Participated in web site project to update 2 million+ product specifications for customer access.

• Proposed the initializing of a database to reference customer accounts for tracking during SAP system downtime.

• Created Excel templates to provide continued placement of new orders during SAP downtime.

• Negotiated pricing for 50+ vendors weekly and provided customers with pricing information and product availability.

EDUCATION

B.S. Business Administration - Cum Laude

DePaul University - Chicago, IL

Commercial Marketing and Business Management

Business Administration A.A.S.

College of Lake County - Grayslake, IL

Business and Marketing

MILITARY EXPERIENCE

U.S. Naval – Petty Officer First Class – Yeoman Unit (CV NE 1169)



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