Kaylee J. Marquis

*** ***** *****, *********** **, 37042

928-***-****

ad09lh@r.postjobfree.com

Professional Summary

Adaptable Customer Service Representative with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Adept at handling office inventory and stock, managing office filing, documentation, and monitoring administrative and clerical tasks.

Core Professional Strengths

Energetic work attitude, dependable, dedicated, and detail oriented.

Ability to provide exceptional customer-service as well as work in a fast-paced environment.

Effective communication, multi-tasking, telecommunication, data entry, and organizational skills.

Strong record-keeping, cash handling accuracy, and documentation skills.

Excellent critical thinking skills, as well as the ability to listen and respond to the needs and concerns of customers.

Professional Experience

E-Commerce Clerk

Kroger-Clarksville, TN 37043 2023-Present

Receives the orders from the customers from Order Selector according to the guidelines of the company, and stores products in optimal temperature zones.

Processes all orders through the POS (point of sale) system.

Initiates and completes the selection process for the online orders of customers.

Follows the procedures and policies to determine the appropriate substitutions in the event where a product is out-of-stock.

Uses a portable phone to communicate with customers and responds to their calls in a professional and timely manner.

Retrieves the orders of each customer from all staging locations and ensures the accuracy of the orders. Also loads orders into the cars of the customers.

Communicates if there are any exceptions or substitutions to customer’s order at the time of pick-up.

Maintains the cleanliness and organization of equipment and staging areas.

Performs opening and closing procedures required.

Meets and exceeds the expectations of customers for easy shopping, freshness, variety, and cleanliness.

Office Manager

White Distributing LLC-Page, AZ 860**-****-****

Directed and supported all administrative duties in the office and ensured that office was operating smoothly.

Collected and deposited cash accounts on a weekly basis.

Entered employee information into the system to generate payroll checks on a bi-weekly basis.

Managed office supplies, inventory, and placed orders, as necessary.

Received and sorted incoming mail, deliveries, and managed outgoing mail.

Filed and organized files, records, invoices, and other important documents.

Input Data entry on all invoices using QuickBooks.

Reconciled bank statements.

Assisted with delivery of goods and services as needed.

Customer Service Representative Canyonlands Healthcare Urgent Care/

Lake Powell Medical Center - Page, AZ 860**-****-****

Answered and directed incoming calls, provided information, and handled patient inquiries.

Greeted patients upon arrival, checked them in and obtained insurance information and other necessary data.

Provided patients with intake and new patient forms, as well as copies of office policies and legally required documents.

Provided effective administrative support and fulfilled general office duties, including but not limited to copying, faxing, answering phones, and taking messages.

Processed payments from patients for co-pays and uninsured visits.

Utilized medical office software to schedule, reschedule, and cancel patient appointments.

Maintained confidentially of all patient records.

Collaborated closely with Medical Assistants and Physicians.

Ensured waiting and reception areas were clean and organized in accordance with healthcare safety and security policies.

Closed office at end of day, including closing cash drawer and filing appropriate paperwork.

Office Manager

Lake Powell Ford - Page, AZ 860**-****-****

Managed company accounting and reporting functions.

Managed Accounts Payable & Receivable, including bank and account reconciliation, cash receipts, disbursements, billings, invoicing, purchase order and inventory verification, chargebacks, rebates, and preparation of daily bank deposits.

Established and maintained Human Resource-related employee files reflecting salary increases, deductions, garnishments, workers compensation claims, life insurance and health benefits, payroll exceptions and W-2 withholdings while exercising an elevated level of confidentiality.

Calculated, prepared, and distributed bi-weekly payroll.

Collaborated with external auditors providing in-depth assistance with periodic corporate audits.

Trained and evaluated employees in office and accounting procedures.

Researched account transactions and demonstrated a keen ability to recognize and resolve employee and customer discrepancies.

Followed through on timely and accurate month-end closings and financial reporting activities.

Office Manager/Distributor

Marquis Distributing - Page, AZ 860**-****-****

Created invoices, collected, and deposited checks and applied cash receipts to invoices and jobs.

Assisted in managing accounts receivable.

Prepared deposit slips and made daily bank deposits.

Kept track of company records and documents.

Answered calls for accounting issues from vendors.

Assisted in the breakdown and distribution of pre-ordered goods to vendors.

Separated and took inventory of shipments received against orders placed.

Loaded and unloaded goods from box delivery truck.

Established and maintained good rapport with account personnel receivers.

Safe driving and operations of a route truck.

Education & Training

2003 - Los Angeles, CA

ADP Software and Accounting Training 1982 - Flagstaff, AZ

Coconino High School

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