Kelly Golden

Guest service

Elkhart, IN *****

ad09kw@r.postjobfree.com

+1-501-***-****

Retail sales able to excel in fast-paced, deadline-driven environments. Retail Sales Associate versed in merchandising, display design and customer relations. Dependable guest service assistant offering 5 years experience in retail sales. Specializing in front end customer service,

with particular talent for promoting customer satisfaction. Reliable and friendly guest service assistant adept at learning and mastering new concepts and skills. Passionate about

helping customers and creating satisfying shopping experiences. Reliable and punctual Sales Associate possessing excellent work ethic and more than 5 years in retail. Areas of expertise

include inventory, cash management and exceptional customer service. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive

cash handling experience.

#readytowork

Authorized to work in the US for any employer

Work Experience

Front End Associate

Burlington Coat Factory - Goshen, IN

October 2022 to January 2023

Cashier, sales floor, guest service

I worked various hours and different positions when I was there. Extremely fast paced environment to work in. Always something to do on your shift. Weather it's stocking, organizing, go backs, fitting room, organizing the Q line and cleaning up throw backs. Rearranging tables and end caps bc we always get new merchandise in and never knew what we were getting so it made it challenging at times. Cashier

T.J. Maxx - Conway, AR

October 2019 to January 2020

Helped ring customers up and helped with any returns or other questions they had.

• Worked the cash register

• Assisted customers with returns and exchanges

• Assisted customers in finding items

• Answered customers' questions

• Greeted customers

SANDWICH ARTIST

Subway - Greenbrier, AR

January 2019 to March 2019

Cooked and prepared veggie food items by chopping and dicing ingredients. Interacted with customers while taking orders and promoted a positive image for the business through excellent

customer service.

Took orders, prepared foods and processed payments in full-service establishment. Verified orders and bagged items for easy transport. Executed all daily tasks and assisted other team members when needed. Kept customer and food preparation areas clean and well-organized for maximum efficiency. Cleaned and maintained all food preparation stations. Completed opening, closing and shift change tasks in full to promote store efficiency. Delivered superior customer service focused on quality and meeting customer needs in a timely manner. Organized food preparation stations and replenished supplies as needed. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Trained sandwich artists to apply attention to detail and commitment to quality. Took customers' orders by recording requested menu items, substitutions and add-ons. Dispensed, poured and mixed water, soft drinks and tea beverages. Answered guest questions with the most accurate and updated information available. GUEST SERVICE ASSISTANT

Target - La Mesa, CA

November 2011 to January 2015

Built customer confidence by actively listening to concerns and giving appropriate feedback. Opened and closed the store, which included counting cash drawers and making bank deposits. Maintained visually appealing and effective displays for the entire store. Shared product knowledge with customers while making personal recommendations. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff

assignments.

Delegated work to employees based on shift requirements, individual strengths and unique training. Processed all sales transactions accurately and in a timely fashion. Offered direction and gave constructive feedback to motivate team members. Demonstrated principle of customers coming first by handling needs with sense of urgency. Recommended merchandise to customers based on needs and preferences. Received and processed cash and credit payments for in-store purchases. Placed special merchandise orders for customers.

Kept the showroom clean and maintained neat, orderly product displays. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Education

Warner Robins High School - Warner Robins, GA

Skills

• cash (10+ years)

• cash handling (10+ years)

• Detail-oriented (10+ years)

• energetic (10+ years)

• Excellent multi-tasker (10+ years)

• multi-tasker (10+ years)

• outlook (10+ years)

• Self motivated (10+ years)

• Strong communication skills (10+ years)

• team player (10+ years)

• time management (10+ years)

• training. (5 years)

• Customer Service (8 years)

• Customer Support (4 years)

• Customer Care (10+ years)

• Guest Services (10+ years)

• Retail Sales (5 years)

• Food Service (10+ years)

• Merchandising (3 years)

• Food Preparation (10+ years)

• Food Safety (8 years)

• Leadership (7 years)

• Cleaning Experience (10+ years)

• Supervising Experience (7 years)

• Organizational Skills (10+ years)

• Kitchen Experience (10+ years)

Additional Information

Skills

Reliable and dependable Shift checklists

Flexible schedule Team Leadership

Approachable Excellent multi-tasker

Positive outlook Cash handling accuracy

Strong communication skills Excellent time management Detail-oriented Dedicated team player

Organized Employee training

Flexible Cheerful and energetic

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