Amy Musgrave

Paralegal/Executive Assistant

Springfield, MO 65810

ad09kg@r.postjobfree.com

+1-417-***-****

Dedicated professional with fifteen years experience in the legal field, and

professional assistance.

Eager to be a team player, and make meaningful contributions in a company with my

diverse skill set. Authorized to work in the US for any employer

Work Experience

Paralegal/Virtual Assistant

FREELANCER - Remote

January 2022 to Present

I preform a variety of tasks for several clients on a short to long term basis. This

includes, but not limited to:

• Reports for bankruptcy, drafting and filing documents in pending bankruptcy cases.

• E-filing in the Federal Pacer program, drafting legal documents and correspondence

with clerks, opposing counsel, and judges.

• Maintain contact with customers through my client's preferred method as well as

telephone and email correspondence to maintain rapport with needs of customers.

• Calendar and database management, billing, accounts receivable/payable, QuickBooks

processing, payment processing, and collection calls if necessary.

• Foreclosure processing, deed of trust drafting, real estate contracts, short sales,

title research, and loan modification documents.

My career experience includes personal injury, family law, criminal defense, and

corporate law, so I would be of service in any of these areas of practice.

Remote CSR II

(USAA Banking) TTECH Global Solutions, Inc. - Springfield, MO

July 2021 to April 2022

• I have been specially trained to take calls from home as a TECH employee for the

Deposit Services department of USAA banking.

• Navigate several software programs with dual monitors to help members of the bank

with deposit accounts.

• Process fraud claims to stay in compliance with Reg E, ordering a Cashiers Check for

members, completing wire transfers, maintenance to deposit accounts, and many other

requests.

• Trained to handle all complaints and handle escalated calls this requires me to be

knowledgeable in banking regulations as well as working in compliance of them on

behalf of USAA.

• Participate in continuing education program of several hours a year.

• Take upwards of 60 to 70 calls in a work day, and document all work done during calls

.

Paralegal/Bookkeeper

Jones & Musgrave, LLC - Springfield, MO

June 2010 to April 2020

• Answered multi line telephone to schedule new consultations, answer client questions,

communicate with opposing counsels, and clerks while managing attorney calendars.

• Drafted legal documents such as Entries, Motions, and Judgments, and filed

electronically with both Federal and State Courts.

• Legal research as needed for any cases, trial preparation, gathering and organizing

discovery, and communication with clients of court dates.

• Summarize depositions or discovery paperwork to direct to important points.

• Answering judge, opposing attorney, child services request for meetings and hearings,

and providing conflicting schedule dates.

• Reconciled bank statements each month, and coded expenses and credits properly to run

reports for attorneys. A/R & A/P account upkeep.

• Collected monthly payments and made calls regarding past due accounts.

• Preparing the QuickBooks for tax professionals, by entering all data, coding expenses

correctly, and entering in payments to operating and trust accounts so they can

prepare our taxes .

Paralegal/Executive Assistant

Mid-Missouri Bank - Springfield,

MO June 2007 to December 2010

• Prepared correspondence, accounting and financial documents for analysis by Board of

Directors.

• Drafted real estate contracts, deeds, and short sales contracts for bank property as

well as scheduling foreclosure sales and document preparation for foreclosure.

• Prepared loan modification documents as requested by Chief Lending Officer.

• Executed garnishments and financial levies on bank accounts.

• Corresponded with outside legal counsel to manage caseload.

• Filed our interests in bankruptcy cases and kept up with development to ensure the

banks interest.

• Legal research to keep the bank in compliance with federal and state regulations.

File necessary documents to stay in compliance for company.

• Special projects for CEO, COO, and CLO as needed.

Education

Associate of Arts in Paralegal Studies

Drury University Springfield - Springfield,

MO December 2005

Bachelor of Science in Business Administration

Missouri State University Springfield -

Springfield, MO August 1998 to May 2002

Skills

• Legal Research

• Legal Drafting

• QuickBooks

• Microsoft Outlook

• Tax Experience

• Adobe Acrobat

• Accounts Payable

• Multi-line Phone Systems

• Negotiation

• Accounts Receivable

• Writing Skills

• Accounting

• Clerical Experience

• Case Management

• Bookkeeping • Research

• Proofreading

• Personal Assistant Experience

• Document Management

• Financial Report Writing

• Bank Reconciliation

• Data collection

• Human resources

• Typing

• Facebook Advertising

• Filing

• Accounting software

• Microsoft Office

• WordPress

• Marketing

• Office Management

• Real estate law

• Litigation

• Office experience

• Logistics

• Document management systems

• DUI law

• Google Suite

• Paralegal

• Database management

• Personal injury law

• Communication skills

• Documentation review

• Analysis skills

• Project management software

• Payroll

• Databases

• Social media management

• Microsoft Excel

• Time management

• Microsoft PowerPoint

• Administrative experience

• Organizational skills

Certifications and Licenses

Certified Paralegal -National Association of Legal Assistants

May 2005 to Present

Nationally certified Association for paralegals and legal assistants.

Quickbooks Pro Advisor

January 2022

NFPA (National Federation of Paralegals Association) Certified Registered

Paralegal

June 2005

Certified Registered Paralegal by passing the Paralegal Core Competency Exam.

Certified Paralegal for MBA (Missouri Bar Association)

July 2005

Entry through passing a paralegal skills test, and administrative tasks through

Missouri Bar Association to become a CP (Certified Paralegal).

Assessments

Attention to detail — Expert

December 2021

Identifying differences in materials, following instructions, and detecting details

among distracting information

Full results: Expert

Legal skills — Proficient

December 2021

Supporting legal procedures, preparing documents, doing research, and collecting

client information in a legal setting

Full results: Proficient

Project timeline management — Expert

March 2022

Prioritizing and allocating time to effectively achieve project

deliverables Full results: Expert

Customer service — Expert

December 2021

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with

sensitivity Full results: Proficient

Administrative assistant/receptionist — Expert

December 2021

Using basic scheduling and organizational skills in an office setting

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or

certification, or continued development in any professional field.

Additional Information

The last nine months I have taken on temporary short term paralegal projects through

employment agencies or applications. I've done 4 jobs for different firms from

California to D.C. Primarily the work has been ligation preparation and discovery

review.

Contact this candidate