PROFESSIONAL SUMMARY

Conscientious Healthcare professional offering over 10 years of

experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Communicative Chronic care manager offering many-year background in following set medication programs. Proficient in performing all procedures of good nursing care. Highly skilled in taking and recording vital signs. WORK HISTORY

Certified Medical Assistant Float/ Chronic Care Manager, 11/2022 - 08/2023

Northwest Florida Community Hospital, Chipley, FL

Dothan, AL 36303

(904) 544 - 2369

DawnBellmedicalassistant@g

mail.com

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SKILLS

Monitoring patient progress

Goal Setting

Networking with staff

Disease management standards

Social history intake procedures

Assessing needs

Admitting processes

Quality of life guidelines

MS Office

Teamwork and Collaboration

Cultural Awareness

Flexible and Adaptable

Interpersonal Communication

DAWN BELL

Documented vital signs and health history for patients in clinic and hospital environments.

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Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

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Collected and documented patient medical information such as blood pressure and weight.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Completed clinical procedures and gathered patient data for interpretation by physician.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

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Verified patient insurance coverage and collected required co- payments.

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Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

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Obtained client medical history, medication information, symptoms, and allergies.

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Taught patients about medications, procedures, and care plan instructions.

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• Called and faxed pharmacies to submit prescriptions and refills. Medical Assistant Technician, 11/2021 - 11/2022

AdhereRx - an Adhere Health Company (remote)WFH, Nashville, TN

· Make outbound calls to patients, healthcare professionals, and pharmacies to enroll, onboard, and obtain prescriptions for new patients.

· Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge Teambuilding

Organization and Time Management

Multitasking Abilities

Excellent Communication

Electronic refill request processing

Medication Refills

Refilling drug draws

Managing prescription refills

Problem-Solving

Critical Thinking

Clerical Support

Active Listening

PPE Compliance

Self-Motivated

Decision-Making

First Aid/CPR

Training and Development

Dependable and Responsible

Communicated with nurses and physicians regarding core measures and other evidence-based practice compliance.

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Coordinated care by leading daily patient rounds and facilitating communication among nurses, ancillary staff and physicians.

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Delivered comprehensive planning, implementation and evaluation of plans of care.

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Assessed risk factors of patients and made referrals for further services.

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• Collaborated with healthcare providers to drive continuity of care.

• Completed psychosocial evaluations and needs assessments. Facilitated support groups for patients and families dealing with chronic illnesses.

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Maintained detailed records of patient progress, documentation of services and case notes.

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Assisted patients in accessing housing, financial assistance and other community resources.

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Provided patient and family education on available resources and self-care strategies.

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Worked with medical teams, patients and families to implement effective treatment plans.

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• Coordinated patient discharge planning and follow-up care.

• Managed caseload to satisfy multiple patients with diverse needs. Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.

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Service inbound calls Medicare partners assist patients with getting appointments for exam prescription refills helping people to sign up for I pharmacies

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Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

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Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

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Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.

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• Excellent communication skills, both verbal and written. Strengthened communication skills through regular interactions with others.

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Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes.

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Worked closely with subject matter experts to develop solutions and improvements for clinical systems.

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are transferred to health care plan, clinician, or pharmacy for resolution.

· Interact with healthcare professionals of all levels involving patient medications.

· Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.

· Uses software applications to document patient call interactions

· Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment

· Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner

Certified Medical Assistant, 04/2014 - 11/2021

Uf Health North Orthopedic Surgery /CCM, Jacksonville, FL Condiment refilling

Patient education and counseling

Medicare and Medicaid process

Loss prevention management

Medication Therapy Management

Wellness services

Multi-line phone talent

Complaint resolution

Training development aptitude

Retail materials management

Staff education and training

CRM

Order fulfillment

Service standard compliance

Money handling abilities

Stocking and replenishing

Recordkeeping strengths

Stock management

Assessed calls and inquiries to prioritize services based on medical emergencies

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Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly

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Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy

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• Oriented and trained new staff on proper procedures and policies Updated inventory, expiration and vaccine logs to maintain current tracking documentation

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Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes

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Sanitized, restocked and organized exam rooms and medical equipment

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Implemented care and efficiency improvements to support and enhance office operations

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Verified appropriate lab couriers picked up collected lab specimens by checking paperwork

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Conducted monthly and quarterly inventory of supplies using facility cost reporting records

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• Compiled necessary documents for surgical billing packages

• Obtained pre- and post-treatment vital signs and weight Taught patients about medications, procedures and care plan instructions

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• Escorted patients to examination rooms

• Assisted physicians in follow-through of care

Kept views unobstructed by retracting, sponging and suctioning surgical sites

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Applied antiseptics and sterile dressings to cover surgical locations and boost healing

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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

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• Submitted prescriptions to pharmacy via phone, fax or web Medical Assistant, 08/2011 - 04/2014

First Coast MD Weight Loss Center, Jacksonville, FL Medical terminology knowledge

International sales support

Shipping procedures understanding

Electronic health records

Medical Records Management

Payment collection

Medical billing and coding

Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms

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Obtained accurate medical histories from patients, highlighting critical information

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Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

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Assisted with routine checks and diagnostic testing by collecting and processing specimens

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Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions

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Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history

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Directed patients to examining rooms and coordinated transportation assistance as necessary

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Completed clinical procedures and gathered patient data for interpretation by physician

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Obtained client medical history, including medication information, symptoms and allergies

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Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment

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Offered age-appropriate patient care before, during and after exams

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• Gathered supplies needed for cardiac imaging procedures Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation

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Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor

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Report significant information and changes in patient condition to nurse supervisor

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Triage; assess patients and determine the urgency of their condition

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They collect data, make assessments, and determine needed interventions with patient care

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This includes evaluating symptoms, effectiveness of treatment and when to call back

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Document patient complaints/symptoms, advice and patient/caller response.

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Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans

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Worked with cardiac patients to develop exercise recovery plans, deliver education on exercise and nutrition, and monitored physical endurance and progress

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Medical Assistant/Chiropractic Assistant, 08/2011 - 04/2012 Amazing Spine Care seasonal, Jacksonville, FL

Gathered exercise data to develop individualized strength and conditioning programs for patients recovering from cancer

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Assisted with routine checks and diagnostic testing by collecting and processing specimens

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Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.

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Obtained the client's medical history, medication information, symptoms, and allergies.

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• Called and faxed pharmacies to submit prescriptions and refills. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Taught patients about medications, procedures, and care plan instructions.

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Collected and documented patient medical information such as blood pressure and weight.

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Obtained client medical history, medication information, symptoms, and allergies.

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Completed clinical procedures and gathered patient data for interpretation by physician.

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Helped improve patient outcomes by educating and advising on relevant treatments and care.

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Obtained and documented patient medical history, vital signs and current complaints at intake.

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Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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• Documented each patient case with updates in computer system Provided in-home therapeutic treatments to patients after hip replacement surgery

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Scheduled patient appointments to meet treatment requirements and provide quality care

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Implemented treatment programs for children with juvenile arthritis and those in recovery from sports injuries

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Assisted patients with employing assistive devices such as splints and braces to support treatment goals

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Worked in acute care setting and created individualized exercise programs for patients.

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Documented vital signs and health history for patients in clinic and hospital environments.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Assisted with marketing by distributing materials to area medical offices and reaching out to potential patients.

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Performed electric muscle stimulation, massage, and mechanical traction.

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Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

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Medical Assistant, 11/2011 - 01/2012

Southeast Orthopedics( Extern, Jacksonville, FL

Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

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Scheduled patient appointments for busy chiropractic practice with revenues of $ annually.

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• Oriented and trained new staff on proper procedures and policies. Helped improve patient outcomes by educating and advising on relevant treatments and care.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

•

Collected and documented patient medical information such as blood pressure and weight.

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Educated patients by providing treatment option information and advice on self-care and injury prevention.

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Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.

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Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.

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Answered phones to respond to customer questions, provide information and schedule appointments.

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Assisted chiropractor during patient exams to implement treatment plans quickly.

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Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.

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Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

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Liaised with patients and addressed inquiries, appointment requests and billing questions.

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• Prepared lab specimens for diagnostic evaluation. Taught patients about medications, procedures, and care plan instructions.

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Implemented care and efficiency improvements to support and enhance office operations.

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• Escorted patients to exam rooms and verified patient demographics

• Enter all patient data into the EMR system

Ensure proper room set up and re-stocked exam rooms when needed

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• Consulted with patients regarding lab results

Oversee all write offs and assist with the balancing of non- payments

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• Provided referrals and scheduled appointments

• Performed ultrasound, E-Stem and therapeutic hot/cold press Answered incoming calls and maintained proper inventory of supplies

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• Obtained patient vital signs and charted medical history Medical Assistant/Receptionist, 05/2010 - 04/2011

Family Care Partners Temp (Call Center), Jacksonville, FL

• Administered IM injections.

Obtained client medical history, medication information, symptoms, and allergies.

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Collected and documented patient medical information such as blood pressure and weight.

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Documented vital signs and health history for patients in clinic and hospital environments.

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Completed clinical procedures and gathered patient data for interpretation by physician.

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Welcomed patients and inquired about wellbeing since last treatment.

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Participated in rounds and team meetings to observe medical decision-making and learn.

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• Measured patient pulse oximetry.

• Measured patient spirometry.

Completed EKGs and other tests based on patient presentation in office.

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Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

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Transcribed physician orders and instructions to minimize risk of miscommunication.

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Prepared, administered and documented medications under direction of licensed medical provider.

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Sought feedback and guidance from supervisors to continuously improve performance.

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• Provided patient education to improve understanding and self-care.

• Maintained clean and safe clinic environment to prevent injuries.

• Scheduled appointments and tests to coordinate patient care. Created and prepared patient charts accurately for clinics and medical professionals

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Adhered to strict document deadlines for charting and other paperwork

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Gathered statistical information on patient admissions, discharges, births, deaths, and treatments administered

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Report significant information and changes in patient condition to the nurse supervisor

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Welcomed patients and inquired about well-being since last treatment

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Obtained the client's medical history, including medication information, symptoms, and allergies

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Offered age-appropriate patient care before, during, and after exams

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Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

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• Transcribed phone messages and relayed to appropriate personnel. Enhanced office productivity by handling high volume of callers per day.

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Front End Team Leader, 12/2004 - 12/2009

Winn, Jacksonville, FL

• Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

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Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•

Completed clinical procedures and gathered patient data for interpretation by physician.

•

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

•

Taught patients about medications, procedures, and care plan instructions.

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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Performed medical records management, including filing, organizing and scanning documents.

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Verified patient insurance coverage and collected required co- payments.

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Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

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Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

•

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

•

Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

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Helped improve patient outcomes by educating and advising on relevant treatments and care.

•

Completed EKGs and other tests based on patient presentation in office.

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• Measured patient spirometry.

• Measured patient pulse oximetry.

Implemented care and efficiency improvements to support and enhance office operations.

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Liaised with patients and addressed inquiries, appointment requests and billing questions.

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Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

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Explained procedures to patients to reduce anxieties and increase patient cooperation.

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Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

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• Prepared lab specimens for diagnostic evaluation. Obtained and documented patient medical history, vital signs and current complaints at intake.

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• Directed and supervised front end staff

• Prepared weekly staff schedules for front end employees EDUCATION

No Degree, Medical Assisting, 11/2014

Everest University-Jacksonville - Jacksonville, FL November 2014

• Assisted customers with location of items in store

• Provided timely resolutions to customer complaints. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

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Trained team members in successful strategies to meet operational and sales targets.

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Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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Monitored cash drawers in several checkout stations to verify adequate cash supply.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

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Confirmed continual compliance with all applicable laws and regulations regarding store operations.

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Developed and implemented strategies to optimize store sales and profitability.

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Maintained transaction security by verifying payment cards against identification.

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• Maintained accurate records of sales and financial transactions. Created employee schedules to align coverage with forecasted demands.

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Utilized store analytics to identify areas of improvement in customer experiences.

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Mentored team members to enhance professional development and accountability in workplace.

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Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

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Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

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Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

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Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

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Educated staff on strategies for handling difficult customers and challenging situations.

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Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

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• Trained newly hired sales team in upselling techniques.

• Honoree of Everest University

High school diploma in medical, 01/2014

Florida State College Jacksonville - Jacksonville, FL CERTIFICATIONS

• Medical Assistant, departments honors

• 3.9 GPA

• Awarded

• Certificate of Appreciation Helping others

• Perfect Attendance

• Dean's List 11/2014

• Honor Roll Maintaining A /B roll in every module

• Certification

• NCCT 1/2014

• First Aid Certification

• Food Handler Certification

• CCMA Certification

• BLS Certification

• AED Certification

• Certified Medical Assistant

• CPR Certification

Contact this candidate