Customer Service Store Manager

Amber Smith

PO Box ***, East Carbon, Utah *****

Cell: 850-***-**** ***************@*****.***

Summary

Customer Service professional, bringing enthusiasm, dedication and an exceptional work ethic to your team. Talented in creating a warm, friendly and helpful atmosphere for your clients.

Highlights

Excellent interpersonal skills

Computer literate

Exceptional ability to problem solve under pressure.

Able to work independently

Walmart OGP -Associate- Price Utah

03/2020-Present

Responsible for the accurate processing of customer grocery orders. Assisted customers as needed. Responsible for troubleshooting missing grocery items utilizing the company’s inventory software to prevent unfulfilled items on a customer’s order. Successfully met and consistently exceeded company performance metrics. Stocked shelves and other duties as assigned.

Chicken Salad Chick- Assistant Store Manager-Tallahassee Florida

February 2016-September 2019

Responsible for the day to day operation of the business. Reliably carried out opening and closing procedures including daily receipts and deposits and balancing cash drawers for each shift. Responsible for weekly staff scheduling. Supervised and trained staff. Coordinating large catering orders to ensure complete customer satisfaction.

Athena's Garden- Floor Manager-Tallahassee Florida

March 2009 to January 2016

Responsible for management of a busy retail store. Hired, trained, and supervised staff. Quickly and accurately packaged and shipped all out going internet orders. Provided exceptional customer services to consumers. Proficiently answered all website inquiries and coordinated all social media postings. Tallied daily receipts and made bank deposits.· Maintained inventory levels, monitored merchandise, provided feedback to owner. Assisted with the planning and implementation of sales campaigns and special events.

Education

High School Diploma : General, 2004

Air Academy High School - Colorado Springs, CO, USA

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