Curriculum Vitae

First Name: Collins

Surname: Imene

Home Address: **** ************* **, *******, ** 32819 Mobile: +1-407-***-****

Email: ad09i0@r.postjobfree.com

Employment Overview

Mobility Advanced Technical Support – AT&T Global Network Services S.r.o. Slovakia. 04/2023 – present.

Responsibilty: Data administration, Troubleshooting and device software update, client servicing. Responding to customer technical education, and resolving customer technical issues relating to company products and services. Creation and management of virtual servers - Vmware, Hyper-V, Antivirus system management – MacAfee, AT&T Active Security Armor etc. Technical Care Associate – AT&T Global Network Services S.ro. Slovakia. 09/2022 – 04/2023 Responsibility: Customer Service, handling customers inquries on phone, Resosoving clients issues. Banquet Assistant - Grand Hotel River Park Slovakia 4/2019 – 6/2019 Supply Chain Assistant – Billa Super Stores, Slovakia 3/2018 – 8/2018 Administrative Assistant – Blue Fountain Polythene Enterprise 06/2015–02/2016

-Responsiblities:

. optimize company“s product and financial processes in SAP.

. Maintained enhanced staff recruiting processes which increased staff inflow by 10 %.

. Improved staff performance via extensive cross-training, positive reinforcement with new KPI.

. Reviewed daily open order reports and communicated status to sales and finance.

. Established and maintained a good relationship with suppliers through supply analysis and efficiency gains..

Customer Support Agent– I.C Global Micro Finance Bank Ltd. Nigeria 06/2010–06/2015

-Responsibilities:

. Managed customer phone calls, emails, and troubled tickets and achieve collective team goals through the support of local teamwork.

. Manage customer accounts by assessing appropriate requirements and delegating the requirements to the appropriate supervisor.

. Maintained timely progress reports and developed staffing solutions. Accountant – Peter Venture Nig. Ltd. 02/2007––06/2010

- Responsibilities:

. Maintained enhanced account resolving processes which reduced account errors by 10 %.

. Timely and accurate processing of incoming payments and minimizing posting errors.

. Collaborated with logistics and warehouses to ensure proper shipping accounts are met. EDUCATION AND TRAININGS

Education:

Certificate in Mobility Advanced Tech Suppot, AT&T, Slovakia 03/2023- 05/2023 Master of Marketing Management Of Business, Banska Bystrica 09/2018- 09/2020 Certificate in Work Safety Education Lincolnshaire, U.K 11/2014 – 6/2015 Certificate in Computer Studies- Ridguile Technologies Ltd. Nig. 10/2013- 11/2014 BSc of Accounting and Finance- Delta State University, Nigeria 02/2006- 12/2012 SSCE – Pisgah Christian Secondary School, Nigeria 09/1995- 05/2000. Training and Courses:

Behavioral Style and Effective time Management, Bratislava 07/2018- 08/2018 OTHER KNOWLEDGE AND SKILLS

Language Skill:

English Language: Advanced spoken and written skills enlish language. Slovak: Intermidiate

Skills:

Microsoft Office, Microsoft Excel, Account Management, Business Development, Customer Relationship Management, Leadership, Interpersonal Management Skill, Microsoft Power-Point, Project Management, Customer Service, SAP process skill. Driving Skill: Active driver for several years.

Persosal Qualities:

I consider myself a flexible person who is able to work under pressure. I am a creative person and a positive thinker. I am dedicated ready to work overtime.I am a team player and prefer challenges. I am keen on building a good relationship with people of different class. Compounded with my good communication skill, excellent managerial and customer service skills. Status in Slovakia

Permanent Residence.

Interest and Hobbies

I like cooking, football, care work, reading novels, travelling, learning new culture and meeting new people.

References

Available on request.

Contact this candidate