Customer Service Representative

Cheryl Gardner

Milwaukee, WI *****

******.**********@*****.***

+1-414-***-****

Work Experience

Mail Carrier

United State Postal Service - Milwaukee, WI

November 2013 to Present

· Deliver packages and mail to businesses and people in towns, cities, and rural areas

· Set up a route and deliver mail six days a week on route

· Place packages and letters in mailbox and secure with mailbox flap

· Secure many envelopes or parcels with a rubber band

· Retrieve outgoing mail from boxes.

· Place larger packages on porch or doorstep

· Take packages into businesses and give to individual

· Ensure people sign off for receipt of package

· Arrange mail in delivery sequence

· Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail

· Leave notices on customers' doors informing them packages could not be delivered and will be held

· Sell stamps and money orders

· Answer questions about postal regulations

· Provide change-of-address cards and other postal forms when requested

· Operate approved vehicle to deliver mail or walk on foot

· Assist people by lifting heavy packages and placing them at their door

· Inform individuals when mail cannot be delivered due to holidays or inclement weather Customer Service Representative

LPS - Jackson, MS

February 2004 to August 2013

· Answer incoming calls promptly, professionally, with a friendly attitude

· Take reliable, accurate messages and routed them to the appropriate staff

· Screens all incoming calls according to Service Excellence standards

· Maintains general clerical support functions

· Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

· Determine charges for services requested, collect deposits or payments, or arrange for billing

· Refer unresolved customer grievances to designated departments for further investigation

· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Customer Service / Sales Associate

Washington Mutual - Milwaukee, WI

March 1999 to July 2013

· Serves as a liaison between the organization and customers by providing administrative support to the area of customer relations

· Accurately expedited customers orders and receipts

· Provide assistance for customers in bankruptcy

· Check for accuracy to ensure that appropriate changes were made to resolve customers concerns Education

Devry University

2009 to 2012

Skills

• Clerical Experience

• Cash Handling

Certifications and Licenses

Driver's License

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