Customer Service Team Member

Peiretta Tailo

Jonesboro, GA *****

ad09gx@r.postjobfree.com

+1-470-***-****

Highly qualified, experienced individual with demonstrated success in manufacturing, shipping, and receiving areas. Strong interpersonal skills with quick grasp of company products and services. Dependable, self-motivated, and detail-oriented team member with excellent customer service and organizational skills. Ability to resolve complex issues with minimal supervision while producing superior results. Exceptional ability to perform technical, specialized, complex, and difficult office work requiring the use of independent judgment. Strong record of learning and integrating new systems and procedures. Good time management, problem solving and troubleshooting skills with the ability to prioritize assignments and manage multiple projects simultaneously; excellent leadership, communication skills; ability to build rapport with management and clients, capable of succeeding in high-pressure, challenging and deadline-driven environments. Work Experience

Dispatcher Helper/Customer Service

AAA Cooper Transportation - Ellenwood, GA

September 2015 to Present

· Entered data on the computer; answered phone calls that regarded the truck drivers and U-Haul drivers

· Ensured safety of material being transported and assisted with resolving issues of any customer complaints

· Handle paperwork associated with company and truck drivers as well as U-Haul drivers.

· Processed and tracked travel requests while applying cost-saving measures

· Scheduled and dispatched drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

· Relayed information such as work orders or other messages to and from work Dispatching Clerk/Customer Service

Estes Express Lines - Ellenwood, GA

May 2022 to April 2023

· Enter data on the computer; answer phone calls to dispatch truck drivers to take loads to their destinations

· Ensure safety of material being transported and assist with resolving issues of any customer complaints

· Handle paperwork associated with company and truck drivers, send emails to EDOC for workers on the dock to get the loads ready for the drivers

· File HazMat paperwork that are sent to the Managers daily

· Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs

· Relay information such as work orders or other messages to and from work crews, field inspectors or supervisors

Care Giver- PCA Tech

A1 GA HEALTH CARE - Atlanta, GA

November 2021 to February 2022

· Assist with basic care needs to include light housekeeping, laundry, prepare meals

· Monitor and administer medication for the patient

· Provide companionship when needed out in the community by taking the patient to different activities

· Assist with walking and personal care needs

· Abide by HIPA Rules and Regulations regarding patient confidentiality

· Run errands and take patient to scheduled doctor appointments Auditor

Menlo Worldwide - Lithonia, GA

July 2015 to July 2015

· Responsible for auditing the computer hard drive, in addition to other components of the computer

· Performed inspection and testing duties to insure that shipped products fulfilled all customer specifications and quality requirements

· Audit and monitored quality requirements in accordance with the company quality assurance policies and customer specifications

· Created reports from the audits and submit reports to the audit manager

· Inputted data entry in the computer to complete audit findings for customer orders

· Responsible for communication with other auditor to inform them of how many skids are to be audited, prior to start of the shift

· Responsible for counting how many green caps needs to be processed and how many white caps are ready for auditor review

Data Processing Clerk

DATA PROCESSING DIVISION - MCDONOUGH, GA. JANUARAY January 2013 to December 2009

· Responsible for the performance of clerical functions associated with the operations section of the Data Processing Division including the distribution of computer reports, inventory control, and the operation of associated equipment.

· Operated and maintained a variety of data processing ancillary equipment such as forms, collators, decollators, tape and disc cleaners, paper jogger and other forms of equipment.

· Received counts, delivers, and logs input and output documents, computer reports, cards, and other data processing documents.

· Maintained storage area to properly stock computer supplies and maintain an orderly environment.

· Assisted in checking the results of processed data for accuracy. Order Processor

CARDINAL HEALTH - MCDONOUGH GA.

January 2007 to December 2009

· Prepared medical orders for customers

· Entered orders into computer system for delivery

· Ensured quality of all outgoing materials.

· Courteously answered the telephone as the primary incoming telephone operator and assist customers and other callers in their requests.

· Directly received customer feed orders, enter the order entry system, further

· Processed the feed orders per location procedures and communicate customer requirements with the appropriate personnel.

· Scheduled customer pickups and coordinate deliveries with customers. Material Handler

SOMIOS INCORPORATED - NEWNAN GA.

January 2007 to December 2008

· Prepared and loaded products for shipment while performing total warehousing duties

· Responsible for prioritizing assembly materials

· Loaded and unloaded product to and from delivery vehicles and designated storage areas

· Read production schedules, customer orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed

· Conveyed materials and items from receiving or production areas to storage or other designated areas

· Sorted and placed materials or items on racks, shelves, or in bins according to predetermined sequence, such as: size, type, style, color, or product code Fills requisitions, work orders, or requests for materials, tools, or other stock items and distributes items to production workers or assembly line

· Assembled customer orders from stock and places orders on pallets or shelves, or conveys orders to packing station or shipping department

· Marked materials with identifying information

· Opened bales, crates, and other containers

· Recorded amounts of materials or items received or distributed Education

High School Diploma

Northside High School

1968

Skills

• Manufacturing Customer Service

• Dispatcher Order Entry

• Forklift Operator Order Processing

• Auditing Material Handler

• CNA first aid certification Patient Care Training

• Data Entry Freight

• Receiving Shipping

• Logistics Accounts Receivable

Certifications and Licenses

First Aid Certification

CNA

Contact this candidate