Violet Perez

San Jose, CA

408-***-**** cell ad09g6@r.postjobfree.com

Summary

People oriented with excellent customer service skills seeking a position where I can utilize my full potential. Flexible employee with outstanding work record and extensive experience in administration. Work Experience

San Jose Conservation Corps, San Jose, CA March 2022-Present Human Resources Benefits Administrator

• Assist in onboarding new hires.

• ACA compliance: Handle work-related injuries and first aid. (Update log of all recordable injuries cases on Cal/OSHA log.)

• COVID-19 Reporting and Tracking: Initiate prompt communication when employees exposed to COVID-19.

• Document pertinent information in COVID-19 case tracking forms, entering data into health department systems and worker's compensation systems.

• Manage all benefits administration (medical, dental, vision, 403(b), etc.) including assisting employees with enrollment process; inform employees of changes to benefit programs.

• Perform LOA/Benefit audits as needed and provide feedback and recommendations.

• Bi-Weekly reconciliation of medical, dental, vision, and 403B plans as well as all monthly benefit invoices

• Open Enrollment meeting and process all employee benefits paperwork JDP Behavioral Health, San Jose CA December 2021-March 2022 Health Service Representative

• Prepared medical admission packets and medical record file setup including all required departmental forms, releases, and identifying labels.

• Queried and inputted registration and billing information in the computer and reverted to manual system on stat admissions and/or computer down time.

• Prepared necessary documents for emergency medical admissions.

• Scheduled appointments for a variety of medical clinics, either by telephone or in person

• Performed a variety of clerical duties under occasional stressful situations.

• Explained, verified and/or clarified information necessary in the completion of the medical office clerical tasks.

• Established and maintained effective working relationships with all levels of medical, professional, administrative and support personnel contacted in the course of work. Valley Medical Center (Radiology), San Jose CA August 2021-December 2021 Health Service Representative

• Performed a combination of specialized clerical tasks that may involve client registration, scheduling and interviewing, telephone screening, medical insurance eligibility and account processing for clients to either a patient care area or agency program service site throughout Santa Clara Valley Health & Hospital System.

JPD Behavioral Health, San Jose, CA May 2021-August 2021 Health Service Representative

• Prepared medical admission packets and medical record file setup including all required departmental forms, releases, and identifying labels.

• Queried and inputted registration and billing information in the computer and reverts to manual system on stat admissions and/or computer down time.

• Prepared necessary documents for emergency medical admissions.

• Scheduled appointments for a variety of medical clinics, either by telephone or in person utilizing a

• Performed a variety of clerical duties under occasional stressful situations.

• Explained, verified and/or clarified information necessary in the completion of the medical office clerical tasks.

• Established and maintain effective working relationships with all levels of medical, professional, administrative and support personnel contacted in the course of work. Sprinkler Fitters U.A. Local 483 Training, Hayward, CA Jan 2019-April 2020 Administrative Assistant

• Assisted the Training Director, Administrators, and Instructors in the business and operations of the Apprenticeship Training Program.

• Managed multiple tasks successfully, paying close attention to detail and excellent customer service.

• Worked with confidential information in an appropriate manner; data entry of OJT hours, vendor payments, evaluations attendance & applications.

• Operated office equipment and other office technologies for database management, spreadsheet, word processing and mass communications both electronically and outbound mailings, etc.

• Assisted in securing and scheduling meetings, travel arraignments, etc., for Training Director and staff.

• Set up and maintain electronic and filing systems for records, credentials and certifications.

• Screened and responded to telephone calls in a professional and courteous manner.

• Prepared copies of correspondence, reports and other printed material.

• Maintained Continuing Education & Event calendars

• Ordered and maintained office supplies.

• Blackboard/online classes

UFCW LOCAL 5, Hayward, CA 94544 Mar 2016-Jan 2019

Benefits Clerk

• Assisted customers with EDD forms pension problems, sick leave, and health & welfare eligibility.

• Modified client’s paperwork based on customer specifications and circumstances.

• Resolved invoice issues and balanced accounts receivable.

• Screened and responded to telephone calls in a professional and courteous manner.

• Prepared copies of correspondence, reports and other printed material.

• Ordered and maintain office supplies.

United Administrative Services Aug 2001- Mar 2016

Customer Service/Clerical

• Responsible for answering calls regarding dental & medical health insurance coverage.

• Communicated with various provider offices via email, fax and phone to expedite billing issues.

• Provided meaningful and flexible service on a timely basis and assured quality knowledge & accuracy

• Handled service calls and dispatching a technician out for service repair.

• Assisted customers in placing supply orders.

• Billing, Faxing & Mailing on a daily basis.

Education, Certificates & Volunteer Services

San Jose City College & Independence High School

Associate of Arts in Administration of Justice.

Completed all pre-requisites for attending a state university & High School Diploma. Bill Wilson center basic volunteer training.

• VCA- Volunteer Case Aid Training.

• OPR- Gatekeeper Certificate.

Santa Clara County Behavioral Health Services.

• QPR- Suicide Prevention Gatekeeper Program

Software Proficiencies:

Slack, Asana, Paycom, Ease, Union Manger, Word, Excel, Power Point Data Processing, Mocha Soft, Microsoft Outlook, Ten Key

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