Brent Walker, MCSE

**** ******* ***** **** ******, IN 46033 317-***-**** ad09fk@r.postjobfree.com

Objective

I am looking forward to joining a team at an organization that will benefit from my years of experience in both IT administration and user support

Relevant Skills

-Active support of Windows operating systems (2000-Windows 10) and MS Office Suite

-Working knowledge of Windows 2003/8/12 Server, Exchange, WSUS, SCCM, and Active Directory

-Working knowledge of enterprise-wide deployment/maintenance of anti-virus (McAfee, Symantec) and network products (Dell SonicWall, NetExtender VPN, Barracuda spam filter and backup)

-Extensive experience with deskside support, remote support, as well as network administration (including servers, network printers, etc.)

-Extensive experience with both asset-management and trouble-ticket systems (Track-IT, Autotask, and ServiceNow)

-Working knowledge and experience with networking protocols (TCP/IP, DNS, DHCP, etc.), as well as WAN technologies (Cisco Meraki)

-Mobile device support (tablet and phone – Android and iOS)

Experience

HAYS STAFFING THROUGH COGNIZANT AS A CONTRACTOR 9/2023 – 10/23

Level technical support for both local and remote users (VPN connection issues, MS

Office issues [including Outlook], Adobe Acrobat issues, network printing, etc.

INDIANA OFFICE OF TECHNOLGY (STATE OF INDIANA) 8/2023 – 9/2023

Local refresh team replacing outdated workstations/laptops due to age

SYSTEMS SUPPORT ANALYST ORTHOPEDICS INDIANAPOLIS 2/2019 – 8/2023

- Remote and in-person support of end users issues throughout multiple sites. Imaging new

technology via SCCM, inventory management, interaction with vendors for warranty work.

Experience with Active Directory/Exchange, and Office 365, Administration, as well as VPN clients

(VMWare, Cisco, Palo Alto Global Protect). Experience with Cisco Unity/CUCM, as well as Cisco IP

Communicator. Experience with AllScripts and Meditech

FIELD SUPPORT SERVICES CDI FOR IBM ( CONTRACT) 8/2018 - 11/2018

-Re-imaging/refreshing both desktop and laptops (utilizing SCCM) for a large healthcare company, as well as assisting with end-user support

SYSTEMS SUPPORT ANALYST MODERN INFORMATION SOLUTIONS 12/2013 - 5/2018

-On-site full-time support for approximately 75 users at a local law firm. Responsible for daily break/fix (servers, desktops, laptops); maintenance, updates, resolving trouble tickets, hardware/software issues (including Windows 7-10 upgrades) and all other duties as assigned. Also responsible for deskside and remote assistance, DVR/IP camera setup and monitoring, mobile device support

SUPPORT TECHNICIAN SHIFTPOINT, INC. (3-MONTH CONTRACT) 9/2013 - 12/2013

-Large scale (approximately 2,500 users) re-image/refresh project migrating from Windows XP to Windows 7

-Provided end-user support for any issues that arose post-migration (new operating system interface, new versions of applications, etc.)

FIELD TECHNICIAN S AND R RESOURCES (CONTRACT WITH IOT) 7/2012 - 7/2013

-Worked with IOT (Indiana Office of Technology) with refreshing desktop and laptops (Windows XP to Windows 7) at various state facilities, (Dept. of Corrections, Indiana State Police, etc.)

-Assisted users with any post-migration concerns (i.e. data loss, new operating system environment, etc.)

-Installed and tested functionality of proprietary software

OFFICE COORDINATOR DUKE ENERGY (CONTRACT) 6/2010 - 4/2012

-Responsible for updating GIS (Geographic Information System) database when field changes occurred in the service area electrical grid

-Liaison between service and builders when new service was needed to new subdivisions

-Acted as in-house technical support for users (i.e. mapping drives, installing network printers, general IT and MS Office questions)

OFFICE MANAGER PREMIER RESTORATION SERVICES 9/2004 - 9/2008

-Front/back-end office management, reporting directly to the president of the company

-Prepared damage restoration (fire/water) estimates

-Accounts payable/receivable (QuickBooks)/payroll and HR

-Designing of marketing materials (MS Publisher), website development

-Established profit/loss statements to provide to management

-Customer service, as well as assisting with major restoration projects

INFORMATION TECHNOLOGY MANAGER MIKE’S CARWASH 8/2002 - 6/2004

-Responsible for in-house network (servers/workstations), in-house user support (resolving hardware/software issues)

-Responsible for 28 sites over 2 states, infrastructure and end-user support

-Installed and configured DVR cameras and software

Education

Microsoft Network Administration Indiana Business College Degree

Microsoft Certified Systems Engineer Microsoft, Inc. Certification

Pre-Medicine Studies IUPUI

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