Freelance Consultant
Resume:
Contact
971-***-**** (Mobile)
***************@*******.***
www.linkedin.com/in/
akshayanagarkar76 (LinkedIn)
Top Skills
Hospitality Management
Change Management
Strategic Planning
Languages
English
Hindi
Certifications
Six Sigma Lean Professional
Certified Career Counselor Educator
First Aider from Red Cross
Honors-Awards
Concierge of the Year
Akshaya Jessel Nagarkar
Education Management Hospitality Management Management Consulting Human Resource Specialist AI Enthusiast Lean Six Sigma Certified Leadership Training Process Evangelist Principal Industry Consultant
Goa, India
Summary
Experienced HR, L&D, and Lean Six Sigma Specialist with a history of heading administration and consulting in the Education Management Industry and Hospitality Industry. Skilled in Negotiation, Budgeting, Food & Beverage, Operations Management, and Coaching. Strong administrative professional with a Certificate in Human Resources Development from XLRI Jamshedpur.
Experience
Principal Industry Consultant
Education Administration and Hospitality Management 2017 - Present (6 years)
In the realm of Education Administration and Hospitality Management, I serve as a Principal Industry Consultant on a freelance basis. Leveraging my expertise in these fields, I offer comprehensive guidance and strategic insights to educational institutions and hospitality ventures. My role encompasses refining administrative structures, optimizing operational efficiencies, implementing robust policies, and fostering an environment that ensures both educational excellence and guest satisfaction. With a commitment to elevating standards and performance, I collaborate closely with stakeholders to drive innovation and sustainable growth within these dynamic industries. Projects handled:
1. Vidya Sanskar School, Faridabad
2. Mussoorie International School
3. G D Goenka Public School
4. Gyananda School, Nepal
5. Bringle Global
6. Brain and Wits
7. Delhivery
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GD Goenka Public School, Lucknow
Head of Administration
May 2016 - May 2017 (1 year 1 month)
Lucknow Area, India
Responsible for establishing policies and procedures for the smooth functioning of the Administration domain like Operations and Facilities Management, Transport, Security, IT Infrastructure and policies, Enterprise Resource Planning and Management-ERP, Vendor Management, Asset and Inventory Control, Finance and Accounts, HR management and related policies and benefits, future strategy, Legal, Estate and Maintenance management, stores & purchase, contract services, community welfare etc. Liaison with various Government departments with relevant interface with the school. Responsible for automating processes. Helped the school to streamline the budget process to reduce cost and increase the profit margin. Responsible for continuous interaction with faculty, officers, staff, various departments, students and parents to understand their expectations. Worked with the Admissions department to evaluate the demand for admissions to the school and worked on strategies to generate more footfall and eventually, admissions.
Woodstock School
Senior Education Administration and Management K-12 2015 - 2016 (1 year)
Mussoorie
Head of the Education Administration Office at this prestigious institution. Responsible for all Education administrative activities and tasks for the school. Responsible for planning and implementing the Academic and Education Administrative Budget for the school. Handled Student Services for the school, including all communication with parents. Involved in all academic and administration meetings and decision making. Involved in training all Administrative Assistants and Employee level staff members as per job requirements. Primary responsibilities included Coordination & Event Management, External and Internal Exam Coordination, Communications, Record Keeping, Budget & Facilities, Employee Supervision, Student and staff attendance, Daily routines of EA staff, School-wide supplies and resources, Academic department, budgets, day to day maintenance requests for the Academic building areas.
Fortune Park Hotels Ltd
Vertical Manager - Knowledge and Process Management Page 2 of 4
2013 - 2015 (2 years)
Pan India
Responsible to align & drive the Learning & Development function in his region, along with the objectives / goals of the Corporate Learning & Development Services for the group properties in North India. Responsible for developing and implementing strategies to enhance the organization's knowledge management practices and streamline its processes to drive operational efficiency and effectiveness. My Key Responsibilities were Knowledge Management, Process Management, Training and Communication, and Stakeholder Management.
Strong understanding of knowledge management principles, methodologies, and tools.
Familiarity with process mapping and documentation techniques. Excellent analytical and problem-solving skills, with the ability to identify and address process gaps and bottlenecks. Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders. Project management experience, including the ability to manage multiple initiatives simultaneously and deliver results within deadlines. Proficiency in knowledge management and process management software and tools. Familiarity with relevant industry regulations, standards, and compliance requirements. Frankfinn Airhostess Training Institute
Hospitality Faculty
2007 - 2013 (6 years)
Pan India
Worked as a Corporate Hospitality and Communication & Soft Skills Faculty with the Dehradun Branch. Required to travel on assignments to various centres of Frankfinn in various cities for conducting hospitality training sessions. The one-year course is certified by the reputed Edexcel Board from Great Britain. This course covered all aspects of hospitality like Food & Beverage, Front Office Management, Interface with Technology, Personality Development and Soft Skills.
Delhi 2010 Commonwealth Games
Project Officer - Commonwealth Games Village Hospitality April 2010 - November 2010 (8 months)
New Delhi Area, India
Handled the Hospitality, Housekeeping and Keys for the Games Village in this prestigious event hosted by India. Developed project plans that included timelines, milestones, and resource allocation to ensure successful project Page 3 of 4
completion. Developed and maintained detailed project documentation that enabled effective tracking of project progress and facilitated collaboration. Responsible for Communications and Soft Skills training for all staff to enhance the experience for guests.
Shangri-La Hotels & Resorts
Service Leader - Front Office and Concierge Services 2005 - 2007 (2 years)
Taj Hotels
10 years 11 months
Concierge-Taj Mahal Hotel,New Delhi
July 2002 - July 2005 (3 years 1 month)
New Delhi Area, India
Assistant Manager - Service Centre (Front Office) - Taj Mahal Hotel, New Delhi
March 2000 - June 2002 (2 years 4 months)
New Delhi Area, India
Food And Beverage Supervisor - Taj Mahal Hotel, New Delhi April 1998 - February 2000 (1 year 11 months)
New Delhi Area, India
Food And Beverage Assistant - Taj Mahal Hotel, New Delhi September 1994 - March 1998 (3 years 7 months)
New Delhi Area, India
Education
XLRI Jamshedpur
Certificate Course in Strategic Performance Management, Human Resources Management and Services · (2016 - 2017)
Delhi University
Bachelor of Arts - BA, English · (1994 - 1997)
St. Thomas College, Dehradun
ISC · (1992 - 1994)
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