Joseph M. Carroll

***** ** **** ** *** *** CORAL SPRINGS, FL 33076

ad09bz@r.postjobfree.com

954-***-****

MANAGEMENT

Strategic Planning / Business Alliances / Marketing

Accomplished and goal-driven Executive offering over a decade of extensive experience with management, and tactical business leadership. Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization, and solutions-oriented approach while driving business growth, profitability, and strategic alliances. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners.

●Business development / expansion

●Customer service /account relationships

●Product Knowledge / client education

●Team building & leadership

Skills/ education

Home Choice Academy 2000-2004

Excels in analyzing and adjusting work procedures for maximum efficiency.

Delegate with clearly defined responsibility and

authority

Display a high degree of honesty, loyalty and integrity

Demonstrate superior executive ability under a variety

of circumstances

Display an ability to learn rapidly and adapt quickly to

changing situations

Objective

Seeking an associate position where excellent analytical, professional and personal skills can help to improve the company's profitability and customer service reputation. To work hard and have the opportunity to grow within the company.

NOV 2022 – JUNE 2023

SERVICE MANAGER, HYUNDAI ACURA AND GENESIS

●Monitored shop equipment to maintain safe working conditions.

●Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.

●Maintained garage safety protocols to meet regulatory and company expectations.

●Implemented processes to improve customer satisfaction and retention..

●Assigned and scheduled work of auto service staff handling 12+ vehicles per day.

●Presented accurate estimates to inform customers of service charges and expectations..

●Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.

●Discussed options with customers, helping each make optimal choices for individual needs.

●Worked with sales personnel to price and schedule repair needs on new and used vehicles.

●Tracked job status by entering work orders and charge orders into database.

JUNE 2018 – NOV 2022

LANE MANAGER, COCONUT CREEK HYUNDAI

●Greet customers and guide them to proper department or service advisor depending on customer need at that time

●Monitor and maintain records of daily facility operations.

●Train or coordinate the training of employees in daily operations, customer service issues, daily production, and/or technical issues.

●Supervise employees to ensure quality of work or adherence to internal and corporate policies.

JAN 2010 – MAY 2018

OFFICE MANAGER, ACTION GATOR TIRE

●Ascertain automotive problems and services by listening to customer’s description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules.

●Develop estimates by costing materials supplies and labor; calculate customer’s payment including deductibles

●Prepared repair orders by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering into service database system

●Surpassed monthly sales goals consistently by an average of 50% in gross profit to the company with innovative sales techniques. .

●Implemented dynamic team process strategies that resulted in operational production growth and motivation.

●Trained new and existing staff on day to day operations and specific job duties.

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