Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Jacksonville, FL
Posted:
November 18, 2023

Contact this candidate

Resume:

Nathaniel Harris III

Jacksonville, FL *****

ad09bi@r.postjobfree.com

+1-904-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Campaign Manager

I & R Campaign Management Services - Jacksonville, FL August 2021 to April 2022

Managed campaigns for the Florida district area and recruited petitioners to join Campaign. Also trained, and assisted with the hiring process for potential candidates. Also traveled both locally and surrounding cities to Garner signatures for several petitions

Warehouse/ Shipping & Receiving {TEMP-TO-HIRE/”WONOLO” COCA-COLA

November 2021 to November 2021

Ongoing [part-time as needed basis}

· Create orders for deliveries on pallet jacks.

· Operated fork-lift and pallet jacks in order to move and load shipment into trucks.

· Pulled orders assigned to be located in the warehouse, loaded to pallet jack, moved to station and then loaded onto truck after detailed inspection of order accuracy.

· Assisted in training of new hires on how to pull orders from beginning to end. Atlantic Coast Merchandising

Merchandiser

Rest team {TEMP-TO-HIRE CONTRACT

April 2021 to September 2021

· Resets according to plan-o-grams at local department stores

· Worked with a team of 3-5 3rd shift overnight crew

· Trained new hires on safety procedures, interpretation of plano=grams, store layout transitions, proper supplies and tools.

· Operated & trained hires on fork-lift, hardware electric tools and pallet jack proper usage. Bi-lingual Inbound Customer Service Representative Signature Care-Emergency [Signature Staffing LLC]

October 2019 to January 2020

· Received incoming emergency calls from potential patients.

· Assigned clients to closest facility to their location out of our 18 centers based in Houston

· Communicated the nature of each call / ER physician.

· Logged and each in excel and followed up with clients for their status.

· Translated/interpreted all Spanish calls

Medical Claims Agent

Health First Medical [ Sutherland Healthcare Solutions / Sutherland Staffing LLC] February 2018 to July 2018

(seasonal / temp to hire)

· Approve /Deny Medical Claims

· Processed and analyzed Insurance Claims using varied systems and programs.

· Account Maintenance

Bilingual Video Tech / Sales Agent

Conduent Call Center [COX CABLE CAMPAIGN]

September 2017 to January 2018

· Troubleshoot technical issues with computer software/cable/telephone

· processed payee

· Exceeded sales goal (s) daily

· Upsold and promoted company products to each client

· Translated/Interpreted Spanish calls

Lead Sales Consultant

H3 Concepts - Houston, TX

April 2016 to July 2017

· Face-to-face Sales Pitching

· Assisted in training new hires

· Marketing cosmetics and Health products

· Merchandising

· Traveling campaigns across the states

· Received and processed payments

· Exceeded sales goals daily cing strong relationships resulting in long term relationships

· Upsold and promoted products tailoring each client's individual needs; “ never accept no as an answer” by way of rebuttals.

Shift Supervisor

CVS Pharmacy - Houston, TX

September 2015 to March 2016

· Assist Manager in training new hires

· Coun daily revenues for deposits and receipts

· Open and close store

· Unload stock/merchandize from weekly delivery trucks

· Exemplified the highest quality of customer service to ensure repeat businesses.

· Handle vendor relations and complaints.

Spanish Instructor / Program Coordinator

Global Learning Village [ Charter School]

June 2015 to August 2015

· Elementary and high school Spanish instructor

· Prepared daily lesson plans

· Implemented weekly extracurricular activities to stimulate and bolster academic performance.

· Conducted daily staff meetings.

· Administered after school tutorials.

· Created a diverse learning environment for all ethnic backgrounds. Receptionist

Texas Southern University

October 2011 to May 2014

· Facilitated campus tours

· Utilized Microsoft Word, Excel, and Spreadsheets daily.

· Prepared interviews, meetings, workshops and course catalogs.

· Incoming and outgoing calls

Education

Leadership

Mr. Texas Southern University

2014 to 2015

Bachelors of Arts in Spanish

Texas Southern University - Houston, TX

August 2010 to May 2014

Skills

• To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Additionally, to create a profitable networking system amongst my fellow colleagues while maintaining a positive social, cultural and academically enhanced environment;, fostering company growth and expansion.

• Merchandising

• Recruiting

• Upselling

• Telemarketing

• Troubleshooting

• Account Management

• Translation

• Planograms

• Software Troubleshooting

• Project Management

• Shipping & Receiving

• Operating Systems

• Network Support

• Technical Support

• Marketing

• Interviewing

• PPC Campaign Management

• Remodeling

• Customer service

• Forklift

• Communication skills

• Computer literacy

• Computer skills

• iOS

• Stocking

• Math

• Writing skills

• Microsoft Excel

• Microsoft Powerpoint

• Clerical experience

Languages

• Spanish - Fluent

Certifications and Licenses

Forklift Certification



Contact this candidate