Customer Service Front Office

Sharon Mock **** Bainbridge Drive Hopewell, VA ***60 804-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, capable of providing timely and accurate data to ensure quality services. Follows policies, procedures and guidelines to ensure consistent quality and maintains and safeguards patient privacy.

Well-organized, manages time and priorities in multi-task environments

Able to make decisions and implement course of action

Regarded as a natural people person with strong interpersonal communication skills

Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook

KEY QUALIFICATIONS

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office Procedures Scheduling

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

American Intercontinental University Batchlor’s Degree - Healthcare Management Currently

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Healthy Hearts - Petersburg,VA 03\22 - 02/23

Home Health Aide

WC Masonry – Prince George, VA still employed

Brickmason Assistant

Train new employees, answer inbound phone calls, and clean job sites

Collect all hours worked from each employee, sign off on hours, and submit to payroll

Make outbound phone calls to employees regarding upcoming shifts

Confirm attendance, hours worked, and materials needed

Perform quick loading and unloading of materials and tools and organize stock

Way Church / Crossroads – Prince George, VA 11/2017 – 12/2018

Sunday School Teacher

Prepared and presented weekly lesson plans at board meetings for approval

Led classes for 10-15 students, checked in parents, and verified proper identification

Scheduled parent teacher meetings, trained new employees, maintained inventory levels, and handled light cleaning duties

Devised crafts adjacent to the lesson plan and effectively executed safety, educational, and spiritual needs of the classroom

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