Customer Service Representative
Resume:
Daniella Perreault
Driven, Humble, Ambitious, wants to be a part of your team.
Whitinsville, MA 01588
ad09a8@r.postjobfree.com
A fast paced atmosphere in office of inbound and outbound scheduling of appointments for patients. I am knowledgeable on many different EMS systems I also know Insurance verification and medical terminology, prior authorization for medications and or Medicare PAP. I am able to work well as a team or independently. I take direction well and learn new skills quickly. Authorized to work in the US for any employer
Work Experience
Patient Service Representative/Scheduler
Milford Regional Physicians Group - Milford, MA
September 2021 to December 2022
1. Inbound and Outbound call
2. Scheduling
3. Problem solving
4. Trouble shooting client issues
5. Working with a team
6. Holding staff meetings
7. Prior authorizations
8. Billing and coding
Customer service representative and central scheduler UMASS Memorial - Worcester, MA
September 2020 to September 2022
Inbound outbound calls
Trained in EPIC
Delivers excellent customer service skills
Trained in call center
Trained in scheduling in neurosurgery and 855 pod
Trained in share point and the HUB
Growing Computer skills
Works well independently and in a team setting
Great at problem-solving
Picker/Packer
Carquest Auto Parts - Sutton, MA
June 2020 to September 2022
Work responsibilities for ensuring timely and efficient delivery of OEM and CarQuest parts. Additional duties including supervising delivery drivers, ensuring accuracy and recording of incoming information against outgoing deliveries and monitoring driver route logs for accuracy. Restaurant Manager
Northridge House Of Pizza - Northbridge, MA
February 2016 to June 2020
• Deliver in-depth training to workers in food preparation and customer-facing roles to Excellent client service skills promote strong team performance.
• Lead and direct team members on effective Ability to work in a team methods, operations and procedures.
• Carefully interview, select, train and supervise staff.
• Calculate inventory and order appropriate supplies.
• Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
• Effectively manage payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity.
• Strategically develop effective marketing plans to increase sales and profits while managing costs.
Asembly line worker
David and Clarke - Worcester, MA
February 2018 to February 2020
JOB SUMMARY :
Works as a member of the production line to assemble headsets and their sub-assemblies and various other parts.
DUTIES/RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required:
• Assemble and test electromechanical components using a variety of tools and/or equipment according to required specifications, processes, and procedures.
• Conduct quality control checks.
• Escalate assembly issues to the production supervisor as needed.
• Perform repair work or rework as needed.
• Clean and maintain work area and equipment, including tools.
• Other duties as required.
Assistant Manager
Horace Mann - Franklin, MA
June 2015 to January 2017
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Established and optimized schedules to keep coverage and service in line with forecasted demands. Planned team-building exercises to increase employee performance and job satisfaction.
Bartender
Whiskey & Water, LLC - Worcester County, MA
July 2013 to February 2015
Bottle service
Making drinks
Serving drinks
Appropriately ID'ing
Bar backing
Inventory
Register cash handling skills
Customer service skills
Flare skills
Fast and efficient
Multiple years of experience
Speciality drinks
Front End Associate
Walmart - Whitinsville, MA
November 2013 to January 2015
• Managed transactions with customers using cash registers and self-checkout
• Collected payments whether in cash or credit
• Resolved customer complaints, guide them and provide relevant information
• Handled merchandise returns and exchanges
ad09a8@r.postjobfree.com
Whitinsville, MA 01588
FOH Manager/Bartender
TGI FRIDAYS - Millbury, MA
September 2010 to September 2013
Responsibilities included ordering inventory for the bar and restaurant, maintaining servers/ bartenders/ hosts schedules bartending when needed. Making sure maintenance was preformed and completed making sure restaurant was running according to serve safe and osha standard. Balancing finances/ registers running "micro's" software. Speaking to and checking in with guest to insure great experiences. Training staff hiring and firing.
Education
certification in Veterinary Technology
Quinsigamond Community College - Worcester, MA
March 2021 to April 2021
High school diploma
Northbridge High School - Whitinsville, MA
2006 to January 2010
Skills
• A strong desire to help others in the healthcare field (5 years)
• Excellent work ethic (10+ years)
• Ability to take direction (10+ years)
• Excellent customer & triage service (3 years)
• Management Experience (4 years)
• Easily adaptable to any situation (7 years)
• Ability to work independently (5 years)
• Restaurant Management (10+ years)
• Microsoft SharePoint (2 years)
• Medical office experience (3 years)
• Medical terminology (3 years)
• Medical coding (2 years)
• Veterinary experience (2 years)
• Customer service (10+ years)
• Front desk (3 years)
• Administrative experience (3 years)
• Medical scheduling (3 years)
• Office experience (3 years)
• Computer skills (2 years)
• Phone etiquette (5 years)
• Medical records (3 years)
• Multi-line phone systems (3 years)
• Organizational skills (2 years)
• Time management (3 years)
• Clerical experience (2 years)
• Epic
• Insurance Verification
• Supervising Experience
• EMR Systems
Certifications and Licenses
CNA
March 2020 to Present
Veterinary Technician Certification
September 2021 to Present
Quinsigamond college
Class D
March 2023 to March 2028
Contact this candidate