Customer Service Quality Assurance
Resume:
JOSEPH A. CARRE
Bldg **0 Unit 205
Fort Lauderdale, FL 33322
OBJECTIVE: To obtain a challenging and rewarding position in which I may utilize my experience and diversified skills.
ACHIEVEMENTS:
Workforce Management Customer Service Management Quality Assurance Quality Control Team
Sales Consultant Technical Support Engineer
PROFESSIONAL EXPERIENCE:
Department of Public Works 2018-2021
Children’s Aid and Family Services 2013-2018
Addiction Specialist
Bergen Regional 2013-2018
Addiction Specialist
New Bridge Medical Center 9/17 to 9/18
CADC Student Volunteer
Stay at Home Dad 2/07 to 9/17
Sears Paramus Park 11/07 to 11/09
Customer Service Manager
THE ANSWER GROUP INC. (Ft. Lauderdale, FL) 6/00 to 2/07
Workforce Manager
1Executive Customer Care Manager for the Hughes account
oManaged corporate escalations for HughesNet High Speed Internet customers.
2Manager of the Employee Development Center on the Bellsouth account
oResponsible for the assessment of trainee graduates.
3Manager Sony/Ericsson QAQC Team
oResponsible for implementation and management of the QAQC team.
HIGHER IMAGE, INC. (Ft. Lauderdale, FL) 9/94 to 6/00
Installer
1 Installed custom cabinetry and accessories built to specifications.
DIRECT ENVIRONMENTAL, INC. (East Orange, NJ) 1/88 to 9/94
Geological Technician
1Hazardous waste and Remedial Action.
2 Emergency Response
3 Conducted geographical site surveys.
4 Conducted tank and soil excavations and samples for analysis.
EDUCATION: Broward County Community College – Coconut Creek, Florida 1/02 to 1/03
NJIT 9/87 to 6/88
Essex Catholic Boys High School – East Orange, New Jersey Graduated
***References Available Upon Request***
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