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Customer Service Communication Skills

Location:
Accra, Greater Accra, Ghana
Posted:
November 19, 2023

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Resume:

LORETTA MENSAH

P. O. Box *** Agona Swedru

Mobile: +233********* E-mail: ad099b@r.postjobfree.com

CAREER OBJECTIVE

I have a strong conviction that my proficiency in customer service, business processes, and accounting will be instrumental in delivering substantial value to the organization. I am equally enthusiastic about this new endeavor and eagerly anticipate the chance to learn, develop, and thrive within this organization.

EDUCATION

Bachelor of Science in Accounting - University of Education, Winneba, - September 2021 to November 2023

Higher National Diploma in Accounting – Cape Coast Technical University – September 2016 to May 2019

High School Certificate – Assin North Senior High/Technical School – September 2010 to May 2013

WORK EXPERIENCE

Acting Branch Manager

Swedru Teacher’s Credit Union (Nsaba Branch)

January 2023-Date

1.Responsible for managing ten (10) members of staff and the overall objectives of the branch.

2.I instituted a drive that mobilized Five Hundred Thousand Cedis (GHC500,000) in deposits for the last quarter.

3.Ensure all transactions are properly prepared and authorized, before giving final approval for it to be completed.

4.Ensure all journals are passed at the end of the day and properly close the accounts for the day.

5.Prepare daily, weekly, and monthly branch reports for the Managing Director.

Customer Relationships Officer

Swedru Teacher’s Credit Union

January 2021 – December 2022

1.Answer customer queries regarding account opening and guide them to open and operate their accounts.

2.Check on status of customer accounts and track cheques and other transactions for them.

3.Educate customers on identity theft, fraud, and theft, and assist customers who have been victims of such.

4.Provides account services to customers by receiving deposits and loan payments, cashing cheques, issuing savings withdrawals, and recording night and mail deposits.

5.Sells cashier's cheques, traveler's cheques, and series e-bond.

Accounts Officer

Agona West Municipal Assembly (National Service)

October 2019 – August 2020

1.Preparing vouchers and making payments using the Ghana Integrated Financial Management Information System (GIFMIS) accounting software.

2.Preparing of cash book.

3.Preparation of/and analyzing bank reconciliation statements.

Languages

English, Twi/Fante

Computer skills

Adepaye software

Microsoft word

Excel

References

Mr. Prosper Kwame Dei

Municipal Director of Co-operatives

024*******/020*******

Mr. Pobi Donkor

Municipal Finance Officer

Agona west municipal assembly

024*******



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