General Manager Customer Service
Resume:
DAVID
WILLIAMS
*********@*****.***
Thomasville, GA 31757
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
Popeyes Chicken - General Manager/ Southeast Division Training Mgr. 2996 Apalachee Pkwy Tallahassee Fl 32301 • 02/2022 - Current Burger King - General Manager
60 US Highway 19 N Camilla Ga 31730 • 04/2010 - 03/2021 Proctor & Gamble - Floor Operational Mgr
512 Liberty Expy, Albany Ga 31705 • 02/2007 - 04/2010 WORK HISTORY
Trained new employees on proper protocols and customer service standards.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Interacted well with customers to build connections and nurture relationships.
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• Assisted in recruiting, hiring and training of team members. Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Developed and implemented strategies to increase sales and profitability.
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Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
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• Assisted in recruiting, hiring and training of team members. Developed and implemented strategies to increase sales and profitability.
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Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
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Introduced new methods, practices, and systems to reduce turnaround time.
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Supervised operations staff and kept employees compliant with company policies and procedures.
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Trained new employees on proper protocols and customer service standards.
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Trained and guided team members to maintain high productivity and performance metrics.
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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
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SKILLS
• Google Analytics
• Qlik Tech QlikView
• Adobe Systems Adobe Acrobat
• Financial Management
• Manage Budgets
• Financial Forecasting
Thomas University
Thomasville, GA • Expected in
05/2025
No Degree: Business Administration
Mitchell Baker High School
Camilla, GA • 08/1995
High School Diploma
EDUCATION
Serv safe certified
CERTIFICATIONS
Domino's Pizza - General Manager
Atlanta, GA • 02/2003 - 01/2007
Developed systems and procedures to improve operational quality and team efficiency.
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Trained new employees on proper protocols and customer service standards.
•
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
•
Interacted well with customers to build connections and nurture relationships.
•
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
•
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
•
Contact this candidate