Tina Storey, CSM, SAFe Practition SSM, SPO

**** *** ****** ***** **

ad097m@r.postjobfree.com 919-***-****

Qualifications Summary

Highly motivated Agilist, passionate about helping new teams begin their agile journey. Servant leader who collects problem statements, and facilitates lasting solutions. Impactful transformations require leaders to embrace change, continuous learning, and innovation.

Strong background in business analysis, process, operations, and taking on new challenges.

Knowledge of Healthcare Systems

Strong analytical skills in understanding complex custom written applications Knowledge of Project and Software Development Life Cycle

Methodologies

Software Training

Proficiency with SQL based queries

Knowledge of Cloud Infrastructure

Ability to effectively manage multiple, competing, high-priority projects with varying deadlines

Ability to thrive in a collaborative environment

Setting up Scrum as a servant process, not a commanding process

Stimulates empowerment and transparency

Team player

Helping people thrive

Professional Experience

First Citizens Bank July-Present

Facilitates events and ceremonies with focus on collaboration and teamwork, creating a trusted team environment where ideas can be shared and built on.

Coaches team members on continuous improvement and agile concepts, building skills that will benefit both the individual and the team through self-management and cross-functionality.

Helps the teams focus on creating high-value product increments, removing and managing impediments as they arise, facilitating root cause analysis discussions to solve recurring issues.

Advance Auto Parts September 2018-April 7th

Project Manager

Release manager for large Ecommerce Website, attending CAB meeting to get approval on releases, managing 3 scrum teams

Managed high profile projects, while communicating with Teams to ensure understanding of the Project

Developed weekly KPI’s Dashboard, so Executive leaders could see how the organization was doing immediately

Create reports in ITBM

Built time tracking report for whole Customer Facing System (CFS) for team

SCRUM MASTER

Created PI Planning for DIY and CFS so Sr. Management could understand what was not completed in Q1-Q4

Introduced Agile Methodologies Analytics and Marketing team and increased performance by 27%

Managed high profile projects

Developed weekly KPI Dashboard, so Executive leaders could see how the organization immediately

Built time tracking report for whole team in ITBM

Omnicall Inc. November -September 2018

Project Manager

Plan and communicate the Project Idea

Monitor Project Progress and set deadlines if needed

Solve Issues as they arise

Ensure Stakeholders Satisfaction

Evaluate Project Performance

SCRUM MASTER

Lead the Data Team with Product Owner to empower the organization to ingest, cleanse, transform and integrate data, arrogate and Reporting of data through a robust yet easy to use visual interface

Manage Backlog Work with clinical teams to prioritize queue for development

Develop processes for team in Jira

Establish velocity as well as capacity for the Data Team

Community Care of North Carolina-Raleigh, NC June 2012 to November 2015

SR. Technical SUPPORT ANALYST

Work with Business Owners to define requirements for New Electronic Health Record (EHR)

Integration of Pharmacy Application & Patient EHR

Support Mobile applications

Provide Client Support for 14 Networks Site Administrators (SA) for NC Medicaid/Medicare System Case Management Information Systems (CMIS), SA managed approximately 6500 users

Created SA Workgroup for 14 Lead Support Analyst across Networks (monthly, quarterly meetings to discuss issues, feedback and prioritize enhancement requests)

Maintain Sprint ready backlog based on client needs, prioritization of tickets and backlog items for new development

Run scrum meetings for developers on our Team

Run queries in SQL server to retrieve data/reports for Networks upon request

QA all aspects of the product for defects resolution and new development

Set up test environments, design and plan testing activity, develop test cases/scenarios/use cases, and/or execute required testing. Investigate problems uncovered during testing, recreating those problems as appropriate and executing fix validations

Account Management for State Accounts

Maintain Product Backlog for Enhancements and Change Request Forms for New development for new Business.

Worked with Lead Engineer to review and ensure scope of work meets client’s needs before development starts

Work with new programs/clients to ensure software meets their needs and report findings to development team

Community Care of North Carolina-Raleigh, NC March 2011 to June 2012

CMIS Trainer

Provide “Train the Trainer” workshops across North Carolina for varies programs within Case Management Information Systems (CMIS)

Worked with development team on ideas to enhance software, based upon feedback from trainings.

Provide feedback on usability, service ability and documentation and report status to the appropriate audience.

Develop training materials for the software.

Develop videos for training end users.

Community Care of Wake & Johnston Counties- Raleigh, NC MARCH 2007 TO MARCH 2011

Network Administrative Manager

Provided client support and technical issue resolution via E-Mail, phone and other electronic medium.

Configuration of client's equipment to connect to the Internet via modem

Provide training to end users on applications as related to our organization

Build and Maintain Website

Built Databases in Filemaker to maintain all our patient information

Built Database in Filemaker to maintain all accounts for the IC

Obtain general understanding of OS and application related to company offered services

Identify and correct or advise on operational issues in client computer systems

Maintained all user accounts in applications Internally and Externally

Developed and Maintained training on all External and Internal Systems

Worked with Primary Care Providers in NC to gain access to Provider Portal and IC Reports Site

Account Management for Carolina Access Medicaid Providers across NC

Roll Out of Provider Portal to Medicaid Providers, maintained top recruitment across State for first 6 month of roll out

Analyze data for Providers and report findings to CCNC to correct issues

Dorothy Dix Hospital-Raleigh, NC 2000-2007

Client Support -Administrative Assistance

Medical Transcriptions

Developed Databases and Forms to help manage care

Assisted Manager on Pediatric Unit

Responsible for Monthly Nursing and HCT Scheduling

Basic end user support for Pediatric Unit

IH Services- Lexington, NC 1997-2001

Account Manager

Responsible for three shift operation

Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.

Owns the contract and contract renewals for new work for an existing client.

Approves Change Orders and invoices and is responsible for payment collections.

Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.

Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other support.

Communicates the client's goals and represent the client's interests to the team.

Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Understanding of company capabilities and service, and effectively communicates all offerings to the client

Thrifty Nickel Magazine - Winston –Salem, NC

Account Executive 1996

Winston Salem Journal-Winston-Salem, NC

Account Executive 1991

Automotive Magazine-Winston-Salem, NC

Account Executive 1988

Maintained Top Sales for three years in a row

Education & Training

Studies

Villanova university

ba Business Management

Technical Proficiencies

Microsoft Word, Excel, Access, PowerPoint & Outlook, Dreamweaver, Waterfall Development Cycle, Snagit, Filemaker, Agile Development Cycle, Camtasia, SQL Server Management, AWS, Adobe, JIRA Issue & Project Tracker, Oracle, ITBM

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