**** ******** ****** • YORKTOWN HEIGHTS, NY *****

CELL:914-***-****

EMAIL: ad0974@r.postjobfree.com

BARBARA DELUCA

WORK EXPERIENCE

**** - ******* **. ***** ******** Dobbs Ferry, NY

Office Manager:

Manage daily operations for a high-volume internal medicine practice that treats 60+ patients each day

Sustains daily complex schedule and creates nightly and weekend on-call schedule

Maintains an efficient front office by overseeing the input of patient data; check in, check out, co-payment and bill collection. Insurance eligibility and appointment confirmation

Assists with the development of practice objectives to ensure financial profitability

Provides co-workers, patients and management with responses in a positive, supportive and cooperative manner

Meets regularly with the Director and Physicians to strategize and plan for efficient operations

Perform daily reconciliation of batches and prepare bank deposit

Complete work schedules and daily assignments for all Clerical/Clinical staff by arranging tasks, people, and other resources to accomplish the work

Process payroll and time off requests

Forster an environment of teamwork and service excellence within the department

Hire personnel, conduct performance evaluations, counsel team in performance improvement, conflict resolutions, and disciplinary actions

Address patient concerns that cannot be adequately addressed by the staff

2010 – 2016 Westchester Health Katonah, NY

Office Manager:

Managed the overall operation of a multi specialty medical practice

Maintained an efficient front office by overseeing the input of patient data; check in, check out, co-payment and bill collection. Insurance eligibility and appointment confirmation

Assisted with the development of practice objectives to ensure financial profitability

Provided co-workers, patients and management with responses in a positive, supportive and cooperative manner

Met regularly with the Director and Physicians to strategize and plan for an efficient operations

Maintained the Physicians master schedule to ensure the orderly operations of the office

Assisted patients arriving at office with billing issues

Monitored the waiting room area, evaluating patient satisfaction

Performed daily reconciliation of batches and prepared bank deposit

Entered VNA/X-Ray charges and performed reconciliation to accounts for missing encounters and information

Completed work schedules and daily assignments for all Clerical/Clinical staff by arranging tasks, people and other resources to accomplish the work

Processed payroll and time off requests

Fostered an environment of teamwork and service excellence within the department

Hired personnel, conducted performance evaluations, counseled team in performance improvement, conflict resolutions, and disciplinary actions

Process Supervisor: Customer Service/Collection

Strong customer service/customer care for over 125 physicians

Administrative assistant to the billing director

Collaborated with billing director to resolve patient complaints

Hired personnel, conducted performance evaluations, counseled team in performance improvement, conflict resolution, and disciplinary action

Fostered an environment of teamwork and service excellence within the department

Supervision and coordination of daily customer service/collection calls

Strong medical billing /resolve patient billing/insurance issues

Oversaw patient credit card payments and resolve misapplied payments

Reviewed and approved requests for patient refunds

Assisted patients arriving at WHA with billing and collection balances

Reviewed and prepared patient accounts for collection and work same accounts with

outside collection agency

2008 – 2010 S & D Medical Bedford Hills, NY

Teleradiology Operations Assistant

Responsible for coordinating and managing 60+ physicians radiology schedule

Provided administrative and technical support to radiologists and outside accounts

Projected a professional image through heavy phone interaction

Created on-call schedule and ensure schedules were received by appropriate sites

Responsible for coordinating specific reads with sub-specialty radiologists

Medical Biller

Worked NEIC reports to ensure bills was submitted in a timely and accurate manor

Investigated/Appealed Claims

Accounts Receivable

Prepared and processed refunds

Posted charges and adjustments

2005 – 2008 Cross Island Trading Co. White Plains, NY

Bookkeeper

Credit/Collection

Accounts Receivable/ Accounts Payable

Invoicing/Billing

Processed Orders/Investigated Claims

International business transactions (letter of credit, wire transfers)

Performed administrative duties

1988 – 1995 MCI Rye Brook, NY

Collection Analysis

Responsible for IBM accounts

Provided customer service on these same accounts specifically responding to customer inquiries and complaints

All phases of credit and collection

Responsible for billing and accounts receivable

EDUCATION

Berkeley College White Plains, NY

Accelerated Business Degree

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