Management
Resume:
Clarence Larry Williams Jr
Raytown, MO *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Branch Manger
Freeway Insurance - Independence, MO
August 2022 to Present
My job as Branch Manager was to train new employees and to over see the day to day operation, and function of the office. I would also write new policies and help make changes or corrections. School Resource Officer
Homeland Security and Protective Services - Kansas City, MO June 2018 to June 2022
When I came back to this company I was hired on as a school resource officer contract from Raytown Missouri school district. As a school resource officer for this company it is my job to make sure that the safety and well-being of students and staff inside the Raytown School District are being met I also do escorts and work various games at the school may have. General Manager (GM)
Flamingo Lounge - Kansas City, MO
June 2013 to July 2018
My job as the GM was to keep the establishment in top-notch working order. By keeping track of personnel and products. I would also order products and keep track of P&L. I was also in charge of getting entertainment for the establishment and and making sure the guests had an enjoyable time while visiting. Officer
Remote Risk Management - Kansas City, MO
May 2013 to September 2017
With this company my soul job was to guard and protect the technicians that fix the ATM machines around the metro area. It was my job to make sure that they were able to get to ATM get it fix and then leave to go to the next one without being attacked or robbed. Senior Sergeant
Homeland Security Protective Service - Kansas City, MO February 2012 to August 2015
As the Senior Sergeant it was my job to make sure the day-to-day operations of the company was intact I had roughly about 150 officer day and night that I had to make sure we're on duty and had all the things they needed to perform their job. It was also my job to make sure that any administrative stuff such as payroll and time were properly hand it off to the administrative assistant or secretary. Sergeant
Citizen Protection and Security - Grandview, MO
February 2011 to February 2013
As the Sergeant I was in charge of roughly about 10 guys 4 Patrol officers and six stationary officers. It was my job to make sure scheduling and attendance was up and to make sure the vehicles were maintained and cleaned and ready for work. It was also my job to make contact with the owner and make sure that all company items and people were intact. I would also speak to people about using our services. I was also the contact person or also known as account manager. Corporal
Kansas City Patrol Protection Unit - Kansas City, MO June 2009 to February 2011
As a Corporal with this company it was my job to make sure that the evening shift officers in my zone were okay. When the sergeant wasn't available I would take control of the situation I was also believe field training officer for the company.
Front of House Manager
FUEL BAR & GIRLL - Independence, MO
February 2006 to September 2009
It was my job to assist in hiring and training bartenders and servers. I was also in charge of making sure that the customer was satisfied with their meal and service. I was also in charge of front of the house inventory and ordering
Leasing Agent
Timber Wind Apartment - Independence, MO
August 2007 to January 2009
As a leasing agent for this company I was in charge of recruiting new tenants making sure the current tenants had a pleasant living condition. I would also show the property off to new tenants and field maintenance request and any other requests by my tenants and assist the property manager with any other duties she may have needed
Captain/Manager
Knights Protection - Kansas City, MO
September 2000 to August 2007
At this company it was my job to make sure all the ins and outs were covered make sure all officers were on duty and on post. It was also my job to hire new officer's and make sure that they had the appropriate training needed to do the job. It was also my job to contact the clients for accounts that we had and make sure that the officers were providing them adequate security and they were satisfied with the job we were doing. It was also my job to field any complaints or compliments that the client or other people may have for the officer. It is also my job to contact the owner and advise him of any good or bad doings it may be happening with the company. I was also in charge of making sure the officer Ayers got paid I did not do payroll but I got the information to the HR lady who then process the checks. Education
High school or equivalent
Raytown Sr. High School - Raytown, MO
September 1998 to June 2002
Skills
• ACCESS (Less than 1 year)
• CONFLICT MANAGEMENT (10+ years)
• CUSTOMER SERVICE (10+ years)
• EXCEL (3 years)
• MICROSOFT OFFICE (3 years)
• Property Leasing (2 years)
• Risk Management (6 years)
• Kitchen Management Experience (3 years)
• Office Management (4 years)
• Assistant Manager Experience (9 years)
• Fair Housing Regulations (2 years)
• Recruiting (6 years)
• Restaurant Management (4 years)
• Employee Orientation (5 years)
• Human Resources (8 years)
• Management (6 years)
• Sales (4 years)
• Financial planning (2 years)
• Merchandising (4 years)
• Pricing (4 years)
• Budgeting (5 years)
• Payroll (3 years)
• Leadership (8 years)
• Restaurant Experience (6 years)
• Microsoft Excel (3 years)
• Food service (5 years)
• Microsoft Word (3 years)
• Food service management (3 years)
• Cooking (4 years)
• Catering (2 years)
• Food Safety (5 years)
• Profit & Loss (3 years)
• Event Planning (3 years)
• Time management
• English
• Culinary Experience
• Notary (6 years)
• Insurance Sales (Less than 1 year)
• Negotiation (6 years)
• Property Management
• Personal Assistant Experience
• Business Development (4 years)
• Customer service
• Leadership
• Marketing
• Sales
• Conflict management
• Section 8
• Yardi
• Salesforce
• Administrative Experience
Certifications and Licenses
MO Insurance Producer License
April 2022 to August 2024
CPR Certification
September 2023 to September 2025
AED Certification
September 2023 to September 2025
First Aid Certification
September 2023 to September 2025
Assessments
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Completed
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Project timeline management — Proficient
May 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Front desk agent (hotel) — Proficient
August 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Management & leadership skills: Impact & influence — Completed May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Scheduling — Proficient
May 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
General manager (hospitality) — Proficient
September 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Management & leadership skills: Planning & execution — Proficient May 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Working with MS Word documents — Proficient
July 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Restaurant manager — Proficient
July 2023
Managing restaurant staff and meeting customer expectations Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Case management & social work — Proficient
October 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
April 2023
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Conscientiousness — Proficient
October 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• SKILLS & ABILITIES
Proficient Customer Service Skills Appointment Scheduling Multi-Lined Telephones Management Skills
Product Knowledge Effective Communication
High Work Ethics Organizational Skills
Certified in Team Building & Problem Solving
Certified in Conflict Management
Microsoft Office applications Word, Excel, Access, Power Point, and Outlook. vista and XP operating systems. I am also a Missouri Notary
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